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November 2023 by Miri L.
My bank had sent over a title and a notarized lien release in October to the dealership on my behalf for a third party trade in. I ended up not doing the third party trade in and emailed Justin Wyss requesting the sensitive documents and my car title/lien release be forwarded to my current address. It was ignored. The dealership does not have my car anymore but won't respond to me about returning my documents. Be wary.
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November 2023 by James Currey
Every service agent has been great each time I’ve been in for service. Honestly I was a little worried on getting in as I bought my Bronco somewhere else but the team have been awesome in getting me in, routine maintenance & warranty work with a loaner. Highly recommend San Tan Ford service department! Thx JC
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October 2023 by Ruben C.
Before coming here I've heard a few negative stuff about San Tan Ford, but in my experience I think wouldn't have gone better. Eli got me the deal of the year. She went above and beyond for me saving me 30k plus on my truck! I walked in thursday asking about that specific truck, and drove off with it the next day because of Eli. I'll be back next year for sure! Thanks again!
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October 2023 by Nick H.
My experience with San Tan Ford unfortunately hasn't been the best. When I first purchased my truck, there was a chip out of the paint on the door handle. They said they would have it fixed and to bring it back in. Brought the truck back on a scheduled visit which was after the first 500 miles. There was already a recall which happens, but they also notified me that the break lines needs to be repaired since weee almost rubbed through. So they kept the truck until it was fixed. A few days, during the service I asked them while they had it to just repair the chip since would have it a few days. They said they would add it to the work order. Needless to say upon picking my truck up it wasn't done. Asked them why and they stated was a mix up between paperwork and they and it wasn't actually added to the work order. Told me I could drop it back off only on a Friday for a hat type of work since didn't get it done. Second experience was today. Noticed a plastic piece on the roof that runs down the side was broken where the screw holds it down. Since am at 39k miles brought it in to see if they can complete it under warranty. Since I Just received the email about extending the warranty. Seen 36k miles for the ford F250. So brought it straight down since barely over 3k miles to see if wools work with me on it. Was told no your out of the warranty and will be $700 plus labor and taxes. Said there is nothing that can be done since past the warranty and will be the $700. Said if I wanted it done to go inside and let the glass people know. Then walked away. Needless to say with this experience will be the last time I buy or send anyone to ford. Sad part is over the years I have purchased a ford ranger, mustang, two F-150s, Explorer, and the F250. So much for being a loyal customer to Ford all my life. Worst part is I ode was getting ready to look at getting a new car. This is making it easier to check them off the list of visits. Attached is the $700 part they are charging to fix.
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October 2023 by Janece Jones
We love Santan Ford. We have bought a car and two trucks from them and they don't have any stupid car dealer gimmicks. They treat us respectfully and professionally. They service our vehicles so well and are so thorough and efficient. I recently had my truck serviced there for a transmission issue. They got it done earlier than they estimated and it was completely covered by the warranty. Now it shifts so nice and smooth. I love my F-150. James Rubio was excellent. I have had Ashley help me in the past and she is excellent too. At the last minute I asked James to check the horn, which didn't sound right. He got that fixed and that was also covered by the warranty. I've had my truck for over a year and the horn always sounded wimpy. I guess because it was broken, duh! Now when I lock my truck and the horn honks, I lock it an extra time or two just to hear the horn honk because it sounds so nice. Santan Ford is awesome!!! Thanks, Santan Ford!
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October 2023 by Brittany C.
UPDATE: The advisor followed up with me after the post and refunded the appropriate portion of labor cost. Not thrilled to have to use the review method for an honest price but thankful they followed up promptly and the issue was resolved.Brought my kid's 2011 Mustang in to have the driver side mirror replaced. Advisor stated labor would be $179 if they had to pull the door panel off to install the mirror and half the cost if not. I was charged $179 and he insisted the door panel had to be removed for wiring and a screw located under panel. Watched this video on YouTube that shows a guy replacing it in like 5 mins. I should've googled how to do it first, I would've done it myself. Won't trust their service again.youtu.be/fa6cxX-Ryb4?si=…
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October 2023 by Ryan P.
They have the worst customer service they are so rude this company or at least this dealership is crap i recommend gmc more they are the best customer service but they suck
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October 2023 by John Hurley
San Tan Ford is an excellent full service car dealer. High quality cars, super deals and professional sales folks. Their service area is top notch. They are quick, trusted and always keep the costs down. They always give you a diagnostic on your car so you can drive safely. I highly recommend it.
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October 2023 by Daniel Coley
Started out fine but was very disappointed to see them take advantage of my wife who went to purchase our truck. I was messaged several times the price of the truck and they added several luxury features that added $10,000 on the price before signing effectively stealing our trade in.I will say that this is partially my fault for not taking the time to read everything I should before signing. I know deep down that this is just the way that dealerships are and they will do whatever they can to get every dime they can I've seen it happen.I just want to make sure everyone knows to please read the contracts and question everything so you don't get scammed like I did. I'm frustrated and when we confronted them about this they played oblivious like it was always the plan and there is nothing they could do. What was supposed to be an exciting step for our family quickly turned to a nightmare.
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October 2023 by Sam C.
I read a lot of negative reviews, but I had a great experience with the service department! I had to tow my expedition to the dealership from home because of a bad fuel pump that almost left my family and I stranded. They were attentive, quick to respond to my needs, and exceeded my expectations when it came to fixing the problem! I would use their service department again (I can't speak to the sales department).
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September 2023 by Lollie P.
Follow up on my previous post regarding Santan Ford committing odometer fraud.After more than a dozen hours on the phone between Santan Ford and Ford, Santan has refused to accept responsibility...they won't even concede to making a mistake...because it wasn't a mistake.SANTAN FORD COMMITS ODOMETER FRAUD.They are liars and thieves. They know EXACTLY what they're doing...lying, stealing and committing odometer fraud.Formal complaints have been sent out...AG, BBB, Ford, and every TV station in Arizona. We've also escalated the complaint with Ford.They screwed with the wrong consumer.
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September 2023 by Bert G.
I would give this dealer 0 stars if I could. I ordered a Maverick about a year ago. I specifically stated that I only wanted certain accessories and nothing more.I just picked up truck with almost $4,000 in add ons I did not want. I got angry and told them I did not want any of them. They told me that is what I ordered. Everything was already installed. I should have walked out but I waited so long and paid cash for it. I later found out that every vehicle they sell has a LoJack installed. I am not sure why the $995 was not removed from the price since I did not want it. I would have walked out if I had known every vehicle has one installed.I was so upset that I went in a couple days later to complain, and all the manager would say is that it was discussed with me, but he could not produce my signature. I would have never agreed to pay for a tint job I could have gotten for a fraction of the cost. $2,000 for a desert package is a complete rip off. Tires filled with nitrogen? I doubt the nitrogen prevents a leak from a nailI will be writing a letter to the better business bureau.
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September 2023 by Christopher Fiscus
Great experience from check in to checkout.Great deal on oil and filter change, tire rotation and fluid check - no surprise costs, and a free car wash, too.Plenty of room inside to work while you wait and a cafe has cheap lattes, breakfast burritos and such.Great experience.
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September 2023 by Roxanne R.
Asked for someone to run numbers for me bc I wanted to buy a truck and no one seemed like they wanted to help. After an hour of waiting they said they would call and never did. Now own a brand new Kia bc they provided AMAZING CUSTOMER SERVICE !!!
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August 2023 by Jeff Jennings
Waited a few weeks before writing this review. Had to take my son's car in for a check engine light we've been fighting with the last few months thinking it was fixed and something else was trigger it to come back on. This time the dealership had to keep it for over 2 wks. It was extremely helpful that they gave us a rental for the full time. My technician Jesus kept me informed through my requested form which was text messaging. Overall, I was pleased and happy to say it seems to be running better after this past time. I understand that sometimes things get fixed and other things break, but I did appreciate the service and outcome. Little things like that will keep me a loyal customer. Thank you, Jesus and the mechanic that worked on, my sons' car.