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August 2024 by Ralph Lobocki
San Tan Ford now charges an additional 2% credit card fee. When you book online, use the app, or even speak to a service advisor, that information is not disclosed anywhere. When you go to pay is where they add it.
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August 2024 by Mindy Sue
Great overall expensive with Josh D. He was very patient and answered all of our questions. We were comfortable working with him and did not feel pressured or forced. We had a more difficult situation and were able to leave with a new beautiful car. :) thank you!
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August 2024 by Dean Choate
On Friday I inquired for a vehicle. The vehicle I wanted was there at San tan and I called ford to speak to a salesman. So the initial conversation with this particular salesman seemed nice and listened to what my needs were. This was going to be a challenge deal because the equity of my last vehicle. They had rebates and other deals which pretty much made it almost even. I proceed to give him my info to run credit for my wife and I. He said everything seems good and there will be no issues. I text him and asked if he submitted it to ford. He said no but very confident and there won’t be any issues. He text back sorry didn’t work. I text him and said no worries thanks for trying. No text back notta nothing from him saying let me see what else we can do. Let’s put it this way as I was at Jones ford yesterday buying that same truck he was messaging me saying we’re good. Your lucky and it is a gift and your approved. So remember customer service means everything and following through goes along way. It was not an easy deal so give up
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August 2024 by Chris Cleland
Horrible service, I don't usually post bad reviews unless its worth my time and your time. I had gone to purchase a new bronco and after a deal couldn't be made with Matt over $500 I left. I came back a week later to look at another bronco they had got in and possibly work on another deal. This gentleman named Bob K came outside and promised me the world saying he was the number 1 salesman and would get me a better deal. I left waiting his phone call and a week later I called him because he did not do what he said he was going and call me. His answer was yeah I'm sorry no one got back to you guess we couldn't make a deal for you bye. Communication is key and this dealer ship didn't give a #%/ about me. I did buy a Bronco today at RODEO FORD in Goodyear for a way better deal and the best service I've ever had from any dealer. If your reading this call Jerry (Jc) he can help you.
Chris
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August 2024 by Jace
They started charging a fee for using your card to pay for service. Dealership's already charge a ton for everything and now they slap that on top?
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August 2024 by Zac Goertz
Terrible experience. Day I go in to buy my vehicle, I contact dealer prior. Employee said he wasn't available for 3 hours. I head over anyways. He finds out I'm there and is suddenly available. Claims vehicle is maintenance free. Pops the hood, shows me the windshield fluid and says that's all I have to do. When going through the paperwork, another employee tells me the tires have a 3 year warranty on it. Fast forward 3 months later, vehicle had a power train failure and was in the shop for a week. Service advisor never contacted me and had the "wrong number." So, I call and suddenly it's ready. Fast forward 2 weeks later, I get a flat. Service team says tire isn't manufacturer installed tire. So, they look again. It is. But, they don't have it in stock, it'll take 3 days to get the tire. AND I have to pay to get the new tire.
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August 2024 by Jon Arnett
***Beware*** they will charge $200 just to look at your vehicle regardless if you choose to use their service. Complete scam!
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August 2024 by Casey Dowling
In November 2023 I purchased a brand new Ford F150. It was a hybrid model. The salesman lied to me from the beginning. He sold me a truck that did not have all the promised equipment. He told me to take the truck and we can fix it when I come back. It was approximately 9 o’clock at night and I had to be in Northern California the next day. When I returned from California the sales manager, the store manager were completely unresponsive.
Since then, I’ve had several problems with the truck, including, two new transmissions. Keep in mind this is August and I am going on my third transmission. I’ve had several problems in addition to that, including my screen, going blank, the alarm binging from California to Arizona and several other misgivings.
Keep in mind that all my contacts with the line staff have been very good. The supervisors and the management has become an issue. Approximately two months ago I decided to turn my truck in under the Lemon Law. It has been very painful and very time-consuming. my truck has been in the shop for over four months at different times but over four months.
Today I was supposed to pick up the truck from the dealership and the service manager called me and told me that after they replaced my transmission, they took my truck for a test drive and a rock hit the window and broke it.
Also, the lawyer ( Kaye Frye, Paralegal from Erskine Law ) sent word to my lawyer today
“Hello,
the offer stands, as in my previous email, please let me know if the customers accept, thank You.”
At this point i decided to let people know what was happening.
So overall the salesman Nick the “Pizzaman” gets an “F” for being a liar.
San Tan Ford gets an “F”
Kaye Frye gets an “F”
The main reason for this post is because the management at the San Tan Ford was unresponsive to the problems the truck was having
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August 2024 by Wayne Lee
They lie to you in quotes. They add in “shop supplies” charges for literally paper towels, grease, brake cleaner, rust remover, any little knickknack you can think of to do the job. Make sure when you ask them how much a job cost make sure you add in the shop supply charges. Mine was over $100 for a break job which is insanity considering a can of brake cleaner is literally $2 for an entire can and paper towels are $1 for a roll. Will do everything I possibly can never to come back here.
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August 2024 by Susan Waldon
Poor service! Charged me for fixing a problem on my car and the issue still remains. The technician Justin continued to say “we think the problem is this” we think the problem is that”. Why am I paying for a diagnostic test to be completed when the diagnostic is just a guess of what the technician think is wrong. I will never take my vehicle here again. Extremely high prices just to fix the wrong thing. Complete waste of time, money and energy.
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August 2024 by Morgan Russell
Stop charging over retail on parts. If Ford MSRP on a bolt is $3.07, and other suppliers have it listed for under $2, then there's zero reason STF "list price" should be $6.91 on it. Over double retail pricing is crazy. Make it make sense, that way I can explain it to my customer in the same manner. In the mean time, others can see that they are getting hosed as well.
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August 2024 by Randy Largent
Vehicles are very overpriced
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August 2024 by William Johnson
I find it ironic that I get a survey every time I don't have an issue but if something goes wrong I don't get a survey, like my last visit.
My last service visit at San Tan Ford, I scheduled an oil change and clearly stated I do not want my tires rotated. As soon as I receive my paperwork I noticed it said my tires were rotated, I questioned my service advisor and he confirmed they were rotated. Not a big deal because he offered to have them rotated back which is what I wanted.
This is where my problem starts. They had my truck for a very short period of time to rotate my tires which made me wonder if they actually did it. I assumed being at the dealership they did the job that was requested. When I get home I notice they checked my air filters but I thought it was funny that they weren't recommended to be changed. I pulled both filters and they were horrible, beyond being replaced. Now my suspicion of my tires being rotated back is in question now that I know they never checked my filters even though they claim they did.
I pay more to have my vehicles serviced at the dealer so I don't have to worry about this type of scenario. I guess this is how they treat someone who has purchased 3 new vehicles from San Tan Ford since 2018 (2018 Mustang Ecoboost, 2019 F150, 2019 Mustang GT).
I was in the market for a new truck, guess I'll look at another Ford dealer since San Tan Ford lost my trust for something that would have take 15 minutes to actually check.
BTW, I spent the 15 minutes and replaced both filters.
FOLLOW UP
I followed up with San Tan via email just like they asked, no response.
I followed up again, no response.
They don't care. Too big, too many customers, making too much money. Looks like I won't be buying a 4th new vehicle from San Tan. SMH, can't believe you want to lose a customer who bought 3 cars from you over a service complaint.
New visit August 2024:
I thought I would try San Tan Ford again since it's been a couple of years. Guess what, they still lie and don't care about their customers and drop new charges on you when you go to pay. This service visit just adds to the miserable customer service they are known for.
After not providing information about charging 2% for credit card payments until you pay they also try to convince you that every service provider does this. Then they tell you that no matter where you go they charge the same per hour for labor. He then says that San Tan Ford called the other dealers to confirm they were doing the same.
When I told the service advisor he was lying he decided to call another Ford dealership in front of me to prove me wrong.... funny thing, he was proven wrong on both.
He thought he was going to embarrass me by proving me wrong and the only thing he did was embarrass himself. Great customer service trying to prove a point that he didn't know the correct information for.
Never going back... wish I didn't give them another chance.
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August 2024 by Keri Young
Not a great experience with San Tan Ford! Bad service and bad communication! I wouldn’t bring your car in unless you want to pay more than you expected.
I had received a notice in the mail stating that there was an extended warranty on my vehicle for a KNOWN issue with the Transmission Control Module and that I can take it in before 2025 to get it replaced. My vehicle was showing symptoms of transmission control issues, so I called to schedule servicing. I called in 2 separate times, provided my VIN and the service member looked up the recall/extended warranty and I was told to just bring my car in and they would take care of it. I verified BOTH times I called in that there would be NO charge for me since it was part of the warranty/recall. They confirmed there would not be one.
Dropped my car off after hours, filled out the form for why I was bringing it in. I get a call a couple days later stating that I am responsible for a $200 diagnostic fee since it is not a “recall” but an “extension of the warranty”. After looking up my VIN and being told I would have no charge, not once but TWICE, now they want to charge for a diagnostic in order to determine if a KNOWN issue is the reason for my car’s symptoms. Instead of explaining their process with running a diagnostic over the phone, they waited until my car was in shop and I had no choice but to pay it!
Bad service and bad communication! I do not recommend this dealership!
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August 2024 by Arianna Montejano
Other dealerships wanted me to take both of my trucks for an ENTIRE day for a recall software update which would’ve disrupted our business. When I contacted Ford Gilbert, they offered a mobile service to do the update that only took a few minutes. THANK YOU THANK YOU!
