-
November 2023 by A Suri
Super disappointed in how they fulfill online orders. First, I never received an email confirmation for my order, just a text for when it was received and ready for pick up. I drove 20 mins to the store and picked up my order. Got to my car only to realize 2 of my items were missing. I went back into the store to inquire about these 2 items, in which the girl at the counter got frazzled and told me they didn’t have them so they didn’t include them in my order. I let her know I never received any information about this change and had I known, I would’ve canceled the order and went to another Sallys. I asked her how it would work if I got an online promo and find the items at another Sallys, and she said nothing we can do, it’s an online promo only. Because of this, I asked if I could return all the items and just re-order them online at another Sallys. Honestly, in my opinion this was very unprofessionally handled and could’ve been avoided had I simply been notified of this change in the first place.
-
June 2022 by Danielle Benedia
As anyone with a toddler knows, getting them in and out of car seats for short trips is a HASSLE at best. I called the store and spoke to McKenzie, told her my situation, and asked if I can pull up to return an item and purchase others. She enthusiastically said yes, she understands how it is with a kid, and did the return for me and purchase while I sat in my car with my child. All while saying thank you for MY patience when she was the one doing me a favor. Now THATS what I call customer service ??
-
June 2022 by Cheri Price
Marissa from this store is amazing. We have been getting the run around about a broken pair of clippers that was sold to my husband at the queen creek location. My husband stopped in this store today and told his story. She didn’t even hesitate to help him with this issue. She listened and was NOT on auto pilot like the corporate Sally beauty employees AND the employees from the other store. Great customer service is hard to find and we found it at this Gilbert location. Thank you for everything. We will take all of our business to this store.
-
April 2022 by Apryl Lehmer
Update your listing, website and email order confirmations to reflect the correct closing time. Your little sign on the door doesn't cut it. All of your listing show that you close at 8 pm. Your store was closed when I came to pick up my on line order at 7:10 tonight.
-
March 2022 by Charr C.
They close early and just wasted my time driving all the way out here. Fix your page and google hours!!!
-
November 2021 by Frannie Mehok
An old hairdresser, im not up to new techniques.The customer service is great!
-
August 2021 by Belinda Pippins
I just moved to Arizona two years ago I did not know where a beauty supply store was located and I found one close to my home which is Sally beauty in Gilbert .. All the girls that works there are very kind and helpful they always call me when something comes in and I can pick it up it is not there when I’m at the store and I really do appreciate that so I get this door 10 thumbs up and more and one of the social stands out a lot she’s very helpful I didn’t get her name but I am going today 8/14 and I definitely couldn’t get her name & this tax she’s the one that makes the store 10 thumbs up and more ???
-
May 2021 by Steve Martinez
The employee named Synthia is a very hard worker and very helpful , she deserves a raise.
-
March 2021 by Yvonne Cid
Well I went to Sally before 7 p.m. because their website says they are open till 7 p.m. and apparently they're closed in a so I drove all the way here for nothing so thanks a lot Sally's for wasting my gas and my time
-
February 2021 by Katharine Dixon
Employees are always helpful and friendly.
-
November 2020 by Tara Halucha
Staff is very helpful and friendly.
-
August 2020 by Anna L
Molly did a great job, she was super professional and sweet! She helped me find exactly what I was looking for.
-
May 2020 by Aileen Sanchez
They don’t answer the phone
-
April 2020 by EssentiallyPlanning_ T.
Store unresponsive during COVID. Called store several times after Sally's website showed no sign of being able to place orders curbside. Called only to receive immediate disconnect or long rings then disconnect. Place order thru Amazon with next day delivery and visited Target next door. No need to order from Sally's.
-
April 2020 by E. M.
Please be careful shopping at Sally Beauty (Gilbert location, receipt was in shipping box). This was the first, and last, time I will do so. I ordered a few items that were delivered last night. One of the items was clearly used. Not the best time for a beauty product place to be reshelving used items and then selling them again as new. The outside of the product was dirty, so it's not like it LOOKED new from the outside. I called the store and spoke to Maris(s?)a. She told me that, due to CV, they aren't doing returns or refunds at this time. I explained to her that they shipped me a USED product. I told her the item and she acted like she didn't know what it was. She refused to even look up my account or any details about the order. Told me this is being done for my safety. I asked how it's safe to put a used product back on the shelves. She said they've never done that. She proceeded to hang up on me. Aside from looking into who to report this to, since they are putting used products back on shelves during this mess, I just wanted to let people know to be careful shopping from there. I rarely post negative reviews as a company should have the chance to make a mistake right, but since I did try to rectify the situation and was not only not helped, but had the phone slammed down on me, I feel this is necessary.
