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September 2024 by Jaimee Smith
My experience with New Direction and Dr. Amols lasted nearly 3 years. During that time I underwent 3 IUIs and one round of IVF. Though I am incredibly grateful to Dr. Amols and his team for the integral part they played in helping my husband and I conceive, I would not recommend their services to anyone looking into infertility treatments. Throughout my time with Dr. Amols it was very clear, through multiple unanswered emails, ignored phone calls and delayed responses, that I was simply a number to them and not a person. My pleas for help often fell on deaf ears, especially when my husband and I started researching the process of embryo adoption. Additionally, I felt much of the staff lacked I professionalism and seemed incredibly insensitive to the absolute pain families experience during infertility. Though I left their care with a healthy baby, I was left in a state of true emotional turmoil from the experience. There are better providers out there and I encourage anyone seeking infertility treatments to do their research before choosing New Direction.
* UPDATE: After posting my review Dr. Amols personally reached out to me and I am happy to say we were able to find positive resolutions to many of the above concerns. Dr. Amols personally took my concerns to heart and worked to find answers for the both of us. With this new information, I now feel comfortable once again recommending New Direction to others within the infertility world. I firmly stand by the feelings I experienced during my time at New Direction and greatly appreciate and admire Dr.Amols for acknowledging them & reaching out immediately upon hearing of my experience, as well as doing his best to right the wrongs my husband and I faced. I remain grateful to him for his help.
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September 2024 by Taylor Jolissaint Marley
We [and our embroys] followed Dr. Johnson from his former practice in Tucson and are so glad we did. Not only do we love working with Dr. Johnson and his new team at NDFC, we are SO impressed with NDFC, practice operations, communication, and attention to detail. I was initially reluctant to commute to appointments from Tucson, but we could not be happier with our outcome and the care we received along the way. Thank you, Dr. Johnson and the NDFC team!
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August 2024 by Steven
I could write pages about how bad our experience was.
While success rates are above the national average, this should be the worst IVF clinic in the country. They mostly care about how they can get the most money from the patient while they make you struggle during the whole procedure. AVOID!
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August 2024 by S D
My wife and I were wanting to start our family and as an LGBTQ couple, we were very worried about finding the right fertility center but new Direction was nothing but wonderful and a great experience. We did several rounds with IUI that did not work and looked into IVF and were successful and welcomed our little girl earlier this year. They always respected my name and we felt very comfortable and the process was tedious at time as is with any fertility treatment but they always answered our (my) millions of questions. Highly reccomend this center! The nurse practitioner Michelle was wonderful to work with! Also reccomend listening to Dr. Amols podcast! Very informative!
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August 2024 by A J
So happy I found this place . All their staff is all very friendly. Michelle was always so helpful during my treatments. What I liked most about this clinic was there Klara messaging because when ever I had a quick question I could just go on there and ask I didn’t have to be making phone calls, and they would answer back . I would highly recommend this place thanks to them I’m 4 months pregnant. Thank you all ?
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July 2024 by Samantha Glerum
Dr. Amols is definitely the most compassionate doctor that has treated me. My consultation was very thorough and everything was explained so well. There is a long wait list for a reason and I definitely recommend waiting it out. Before coming here I went to a different fertility doctor and his costs were triple and quadruple the amount that I am spending at this office. The last few times I have been seen by nurse practitioner Shannon and she is amazing. She is so kind and really takes the time to explain everything during each ultrasound. The Klara communication app is extremely helpful and efficient. They respond promptly to any question I have. I am SO grateful to be a patient at this office and I love going here!
july 2024- just updating my review since i cannot write a second one. I still highly recommend this clinic. I saw Dr. Amols for my medication monitoring and am now pregnant with my second child. We saw nurse practitioner Michelle for all of my ultrasounds and she was so compassionate and helpful. I really enjoyed seeing her and felt so comfortable. I am so grateful for this clinic!
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July 2024 by Judy Ngai
My egg freezing result at New Direction was better than my two other ones combine at another clinic! The price at New Direction was at least half cheaper as well. The nurses were great and Dr. Salem was great.
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July 2024 by Jenny Villagran
I loved this clinic, NP Michelle Murphy, Dr Johnson and Dr Derman have never rushed me during appts, I always felt heard and seen. I cannot express my gratitude enough. They made this tough process as easy as can be, their app Klara makes it super convenient and easy to get in touch with anyone in the clinic they answer you same day. Even though I did not have a success story (due to medical issues) Michelle never gave up on me and support me throughout this process. Thank you NDFC ❤️
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May 2024 by Nicole Groberg
I love New Direction! I worked with Michelle and Dr. Johnson, and they are both amazing. They were so kind and compassionate, and I always felt like I was being listened to. Dr. Johnson was always super responsive during my IVF cycle, and I can't thank him enough for my successful transfer! He always made sure my questions were answered, and I never felt rushed during my appointments. I felt like they really cared about me as a patient!
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April 2024 by Ashley Conway
Grateful for the providers and staff at New Direction Fertility Centers. They have supported me through successes and losses and have been instrumental in growing my family. Highly recommend!
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March 2024 by Kayleigh Paradis
LOVE New Directions! Without Dr Amols and his amazing staff, my husband and I wouldn't have our 2 beautiful boys. Everyone here is so kind and empathetic- they really support you through the while process no matter what you're going through. For anyone who knows, going through fertility treatments can at times be difficult so it really helps to have people on your side who genuinely care about you. I would recommend this clinic to anyone trying to grow their family!
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February 2024 by Shannon Reynolds
Highly recommend this clinic and Dr. Amols. Dr. Amols is an amazing doctor who is not only medically very good at his job but also truly cares about his patients.
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February 2024 by Nicole Gutierrez
I can’t thank Dr. Amols and his entire team enough! Because of them, I am fortunate enough to have a beautiful baby girl. Dr. Amols spent his time with us at our initial consult and was very informative. He has a true passion for his job and is so empathetic to those going through the struggle of infertility. Each team member who helped us during our journey was kind, informative, and educated in their role of both the IUI and IVF process. I am so thankful we decided to use New Direction, specifically Dr. Amols, and would recommend the office to anyone.
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January 2024 by Sehrish Tejani
I’ve been working with new directions since February 2021! They have been nothing but amazing when it comes to communication and care. I got a chance to with with Dr Derman and Dr Amols and both are great at what they do! They always respond on the weekends or after hours. Dr Amols is truly passionate about what he does and it shows through! Not only are they affordable but they give great personalized care.
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January 2024 by Kaitlin Cunningham
This clinic was recommended to me by two of my cousins who also struggled with infertility. From the very first consultation, I felt heard and appreciated. My doctor was Doctor Amols, and my NP was Michelle. I could not have asked for a better team. I had 3 IUI's and a surgery to remove a poly at this clinic. After the 3rd IUI we were successful. They made this journey much more bearable as I was able to ask questions and they were always quick to reply on Klara.When we decide to try again, we will definitely be coming back. I also got to work with Dr Derman who actually did my 3rd IUI as my NP was out. I can say that all these doctors care about getting you the help you need. I was very impressed and will be forever grateful.
