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March 2024 by Alexia F.
I had received the generous gift of a $60 gift card for Valentine's Day to get my nails done after a year of taking a break from acrylics. I usually go to 21 Nail Lounge for pedicures, so I was excited to see how they would do with my nails. I made an appointment so I got in super quickly and only had to wait like 5 minutes. I asked for an almond shape, french tip, with chrome on top. The service took over 2 hours and after about an hour, the owner kept coming over, observing the service and yelling at the tech doing my nails. I felt that was extremely rude of them to do 1. in front of a customer and 2. I almost felt like I was at fault. Now at checkout, I give them my $60 gift card and obviously expected to pay $5 - $10 out of my pocket + tip. I was told I had to pay $40 more!!!!! So for a service that took over 2 hours, I had to deal with a helicopter manager and pay over $100 for nails that were pretty easy to accomplish. I will preface - I am extremely picky when it comes to acrylics. I always run into problems like the nails lifting after 4 or 5 days, the application of the nails being crooked, or the nails come off in 1 to 2 weeks. Now, the only reason I am giving this 4 stars is because I have had all my nails on for a MONTH and have had no lifting whatsoever. I have been getting acrylics since I was 14 and have yet to have a set that completely stays, nor lifts, so I am pretty impressed. I am not sure if I will return for a set only because they love to blindside you with pricing and the customer service isn't particularly the best, but I will say, Trish did a wonderful job, despite the manager being difficult to her.
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February 2024 by Kim T.
I dropped in at 5pm on a Saturday and they were able to seat me right away. Johnny was a hoot and was very sweet as well as entertaining. He did a great job on my pedicure. We had some giggles at a song that was playing and it seemed as though all of us just wanted to belt it out. It was a great time. Be sure to check the long menu to make sure you don't miss what you actually went in for. They provide a wealth of services. Thank you everyone at 21 Nail Lounge!
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February 2024 by Savannah C.
Came in last night and got a pedicure and fill. I asked for the design on the second photo and got this, I came in early afternoon to ask to get the design taken off and for a tiny heart - as it looks nothing liked I asked for and honestly looks horrible. I was initially told they were too busy, with two people in the whole place getting their nails done. I was made incredibly uncomfortable as the two front ladies were arguing and I was told in 10 mins I could get a redesign but for a $10 cost. One lady was laughing at me and came up to me and asked me what my question was now? Laughing at me. Worst service ever, I have never been made so uncomfortable, INCREDIBLY overpriced! PLEASE DO NOT GO HERE - I'm trying to save you!
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February 2024 by Crystal S.
Nice nail salon and service was good, but they are pricey. I got my nails done in the PHX airport (a gel manicure) and it was cheaper . But overall it was a good experience, but I will make sure to come with gel or dip removed to save the extra $10
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February 2024 by Cassidyy D.
Honestly- this place is ridiculous. Go somewhere else I went in and got a very basic ALL black acrylic set. Guy told me it would be $45 I also got a pedicure that was $28 Somehow, the total was $127 when we were finished. I got the most basic nails possible with no design. The SAME DAY I got my nails done, later that night the gel polish starting peeling off on my acrylics Fast forward to today, 3 days since I got my nails done and they are lifting at the cuticle. I will say it was very beautiful and quiet inside. But the quality of work is not there and make sure you go with at-least $200
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February 2024 by Vernee D.
In the area and figured it was time to update my manicure! Luckily, they take walk-ins and a nail tech was immediately available for me. The salon is huge and beautiful inside! I loved the layout and I loved that it doesn't seem like they're trying to cram you in. I asked just for a classic manicure with a gel polish. The nail tech quickly fixed up my nails and got me out of there quickly. I love how my nails look and I feel completely refreshed! My total came out to be $40 before tip and I really love the quality so far. I definitely would love to come back!
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January 2024 by Natalie O.
This place is insanely overpriced. I went in because I happen to be in the area. I'm not normally over on this side of town but figured I'd give it a try. They charged me $58 for a dip manicure with a fake tip. An original gel manicure was $40 and with tips. It was $58. I then sat down and we were discussing what shape and I told her that I wanted almond round and she told me that would be an additional seven dollars.the idea of charging more for tips without letting the customer pick their shape is insane. Not to mention during my manicure the entire time she kept saying how wide my fingers were, and saying that the color that I chose was interesting. Then as I was checking out, she came over with other shades of blue saying that I should choose a darker blue after my manicure was done. Also, another gentleman was speaking to a younger girl in a pedicure chair next to me and very loudly kept saying "you like the vibrating you like the vibrating a lot."Completely disrespectful and inappropriate. Stay far away from this place.
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December 2023 by Adrianah C.
Front desk tried to say that they couldn't take me for an appt and the shop was empty. I told them i was excited to come here based off what i seen online but I won't be back to try them out. Just seemed like they didn't want to work on another customer honestly
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December 2023 by Ricki Sanchez
I came here twice, when you walk in it looks nice classy clean . I usually like to stay with the sameTechnician if they are good. I got a pedi from Vicky, two weeks later she left. So I said ok, came to get a full set acrylic gel. Cinthy did my ombré nails by the looks they were very nice. A week later four of the nails lifted, my thumb was hurting. I came back to the salon after two weeks, greated by a new tech Tammy. She was very nice. I explained my thumb.It was hurting me throbbing i couldn’t get the nail off. She had to soak it, cut it and put some blue liquid on it. She was able to get the acrylic off and underneath was something I had never seen in my life! Half of my nail was off bleeding, torn ripped and to this day I still cannot put a nail on it. I do not recommend coming here. The manager kind of laughed it off and said we will fix for free so Tammy did do a full set that day, but that doesn’t excuse my thumb is still messed up. Tammy’s amazing she told me the other lady didn’t push my cuticles back. She didn’t prepare them like they should’ve. That’s why they were lifting, but I do not recommend this place at all. It looks nice but be careful! The picture is a week later it was a lot worse when I had came in
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December 2023 by Sarah McCue
I truly enjoyed having my nails done by Toni!! She is detailed and kind hearted!!
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December 2023 by Kim S.
My absolute favorite for pedicures. I love that this place is so peaceful and quiet. The pedicure chairs are placed throughout the spa so there are lots of places to sit and relax
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November 2023 by Torrin M.
Henry did an amazing job. This place is great and will be my new go to! The environment is great and the customer service was excellent the whole service.
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November 2023 by April G.
Very disrespectful I came into get a fill done and the woman literally stopped in the middle of my set and told me she wasn't going to finish my nails because I asked if she could fix my pinky as it was not looking like the other ones and it was indented. She told me she couldn't do it. I wasn't even supposed to be there and put me in. Tears screamed at the owner, while the owner was checking out one of their last clients and I I was told I had to go home. I will never go here again.
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November 2023 by Tia Piper
The service here is amazing & the nail tech I had her name is Tammy she did an amazing job on my mani & pedi and she was so sweet! I will definitely be coming back, highly recommend!Services: Acrylic nails
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October 2023 by Cari Woods
Love this salon!! Always clean and beautiful with nice music and Trang is the very best nail tech I’ve ever had!! ?Services: Foot massages
