-
October 2024 by Jessica Noble
I started at MidFirst bank with a personal account and after experiencing the great customer service and all the great banking offers, I moved my business account there too. They had everything I needed to run my business efficiently and their customer service in the branch, and even over the phone, has always been stellar. I'm thankful for all that MidFirst has to offer and the people are GREAT!
-
September 2024 by Russ W
Teller was very pleasant and helpful. I was in and out in no time. Great bank.
-
August 2024 by Kathy Aleman
The manager & tellers are always friendly, helpful, prompt & courteous in handling any business needs we have. Such a refreshing change from the large banks.
-
August 2024 by penny wolfswinkel
This bank has consistently provided great service with their knowledgeable and friendly staff!
-
March 2024 by chad shaffer
Came in this am to with 1's and asked if they could exchange them for higher bills and they told me no they couldn't do that. So for this being a bank.... idk
-
January 2024 by Ashley Marie
Their summit savings account is great per the APR but their checking account sucks. You get charged extra just for using your card certain places. Disputing a charge or doing anything that a normal bank does is an absolute nightmare The mobile banking is horrible, it serves no purpose and never works. Customer service is close to none. I think I'm going to have to look for another bank!
-
October 2023 by Tina Yaddon
Wonderful
-
September 2023 by Chicken Little
This place and all other midfirsts have the worst service and account setups. And don’t try to deposit your check through the app cause you won’t get your money for a week or two. Definitely leaving this bank. Screw you guys.
-
August 2023 by Ozzy Q.
I had Two Accounts with them... On one of them was charged and became negative, I tried using the Mobile app and transferring the money and got an error code that did not let me fulfill the transaction. Soon after I called Their number on the back of the card and was told to come in person to make the transfer.... Did not get a chance to until four days later and had hundreds of dollars in late fees and extended late fees and had proof of screen shots of the error code from the day witch my mobile app did not make the transfer and the error code it gave me and these stingy fu*kers did not refund me a single dime... I ended up paying all the fees and closed my accounts as fast as I could after that horrible experience. The money never mattered but what a shit show of an operation do these Chain of banks run.. not just this location, All of them. The Queen Creek location is even worse yet I will never be using these trash banks again.
-
June 2023 by infinito oro
If this bank tries to lure you in with a cash promotion, never look back and find another bank. If you were to open an account today, you would only receive a confirmation email after two weeks. When you call the customer service team, they will assure you that there is no problem and put your mind at ease. However, even after four months of depositing your salary into this bank, you will not receive any promotions. Why? Because they will inform you that you opened the account after the promotion window had expired. This bank will renege on its promise, and flee like a thief. Additionally, their internet processing is excruciatingly slow, and you can expect most services to be available only by visiting a bank branch in person.
-
June 2023 by Dustin Hayes
MidFirst has removed all services that made them useful over other banks. Constant issues with money being available in a timely manner they no other bank would have. Any convenience they used to offer is gone. They no longer have a location open on Sunday. They no longer refund other bank ATM charges. Do yourself a favor and find a bank that actually knows how to handle banking.
-
March 2023 by Carlos Magana
I love this bank! More accommodating than the bigger banks, more comforting than the smaller banks!
-
November 2022 by Mahalo 425
I had never heard of nor dealt with this bank before, but when my mom passed away, my family learned she had an account at Midfirst in Gilbert. Of all the financial institutions we worked with after her passing, this one was by far the best. Jonathan was compassionate, understanding, and effective at getting us what we needed to be able to pay her bills and move things along. Particularly during a difficult time, they made it easy for us. Thank you Jonathan and Midfirst!
-
September 2022 by Jake B.
If only I had known that if there was ever going to be an issue with my account, that it would require talking to the branch manager. I would have never opened the damn thing in the first place. Having to speak to a single person with all of the power is ridiculous, I'm waiting for a call back now for over 3 hours regarding UNAUTHORIZED transactions in the account. A call back that I Really doubt I'm going to receive. If I knew having an issue and getting it resolved would be like having to cancel a freaking gym membership, I would have just opened an additional account with any other bank available. Don't let their sign up perks cloud your judgment. When the going gets tough, and you need help. That help is locked behind a door and you are on their time to get it fixed. Zero urgency shown for their customers...
-
May 2022 by G W.
The phone app is clunky and NOT user friendly badly in need of an update. It will not perform necessary functions. Have to go to website which does NOT accommodate smart phones! Have to constantly roll & scroll screen trying to see page. Yikes! Update the website!!! The only bright spot is CustServ: they are awesome! 5 stars for them. Now let's see if I get a Canned Corporate Response: sorry blah blah call CS blah blah
