Macy's, the iconic Great American Department Store, has been a staple in the retail industry since 1858. With over 740 stores nationwide and an online presence, Macy's offers a first-class selection of top fashion brands, including Ralph Lauren, Calvin Klein, Clinique, Estée Lauder, and Levi's. In addition to clothing and shoes, Macy's also carries a wide variety of housewares, gifts, and furniture in select stores. While the store at Rogue Valley Mall has been described as a "mess" with difficulty finding specific items and associates to assist, Macy's has also received praise for its good deals, particularly during the holiday season. Customers have noted the impressive selection of designer jewelry and clothing, though they have expressed a desire for improved customer service and awareness. Despite these challenges, Macy's has been commended for its exceptional customer service in some instances. Customers have shared stories of employees, such as Jim and Matthew, going above and beyond to help them find the right products and ensure a positive shopping experience. The staff at the smaller Macy's location has also been praised for their friendly and helpful nature, with Stephanie in the cologne department being particularly noteworthy.
I ordered bootie’s that were on sale with the customer service Representative. They arrived a day early. Smooth transaction from start to finish. Love the booties.
March 2025
I always find good clothing sales at Macys. The shoes on clearance are not the best quality.
February 2025
Store was a mess so it was virtually impossible to shop. I can in intending to purchase a couple pieces of specific brands which I couldn't even find. Was impossible to find associates to assist. Prices have gotten so ridiculously high.
