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February 2024 by Amy D.
Working with Stephen Anderson and his staff was the most worst experience of our lives. They completely lead us astray from the moment we started working with them, we went under contract for a home only to be told there would be issues with underwriting because of how far away we were trying to move. We were upfront about where we lived and where we would be moving from the beginning and this was never discussed once. Their gross negligence cost us thousands of dollars in pointless inspection and appraisal fees because we didn't find out we couldn't get the loan until we were a week away from the first closing (because that's how long they waited to start processing the paperwork). We almost changed companies because of the experience but we were already this far into the paperwork and decided to give them a second chance. They were even more frustrating (understatement) with the second offer. We had an extended closing period of 45 days instead of the typical 30 days and they still barely managed to get the loan deal closed in time. Granted some of this time was during the holidays but there was plenty of time to prep before that and we were compliant getting anything they requested of us to them immediately. Instead they procrastinated time and time again. In fact they waited until the day of closing to do the final underwriting and we almost didn't get our home loan in time. Our title closing appt was at 330pm and they didn't send the paperwork over until 4. We were lucky the title company stayed late to finish our paperwork so we could get the keys that day. The experience of being a first time home-buyer should be exciting and instead they made every second ABSOLUTE MISERY. Stephen's team processor Jessica has THE WORST customer service skills and gave us attitude every time had to work with her (and unfortunately she is who we had to deal with most of the time). Not only that but she was incompetent, missed vital details, and dropped the ball or blamed others for her mistakes any chance she could get (and she was caught in several lies about it). She would often contact us asking for important documents late on a Friday afternoon just in time for them to be out of office for the weekend. Then we wouldn't hear from her again for another week. She also stopped using the secure portal for us to submit the requested documents, and just had us send them via email which I was not comfortable with. It also backfired when she was sick 2 days before our closing and someone else from the team had to step in to help. They couldn't access our documents because they were in her email instead of the portal. Whenever we talked directly to Stephen about our concerns he was unprepared and often had no idea where we were in the process as if he and his team had no regular communication. The way he talked to us also felt like he was always stumbling to make up some BS to cover their butts. They also had us sign legal documents with inaccurate details. Very disorganized for people who are dealing with important life decision and financial documents. It was like it was their first time ever processing a loan. Just completely disappointed over the entire experience. And this is me waiting over a month to write the review so it wouldn't be written in the heat of my rage/anger.
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January 2024 by Kamille W.
Had I been more knowledgeable about the financing of a new home I would have gone with a different company. Nice people but unorganized & we would go long periods of time without hearing anything. They constantly had us sign documents that weren't current with the numbers. I was buying from out of state and they made it very difficult to sign final documents, very inconsiderate of other peoples time.
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November 2023 by Alycia A.
The most incompetent and rude people I've ever encountered in the business! One hand has no idea what the other is doing and screws up everything. Run for your life before trying to get your loan through these buffoons
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October 2023 by War C.
Barrett is a great company. It is helping LO and is very good at handling real estate. Barret can surely help you out.
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August 2023 by Scott ..
I had a terrible experience with this mortgage lender when i bought my home in Surprise AZ. i got my home loan through them and they sold it to another morgage co soon after. That happens frequently but they did not notify me of the sale . I sent my first payment to Barrett as instructed but they called and said they shredded my check because i did not send it to the new mortgage co. I then send another check to the new address they gave me to the new mortgage co. It was the wrong address again. I finally got in contact with the new mortgage co and they gave me a different address . Im still waiting to see if my payment reaches the correct office before the 15th of the month in which time i will take a hit on my credit and finance fees if the check does not arrive on time. I was never called or notified on the new mortgage address or contact info to send my first payment.
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August 2023 by Fatemeh K.
The worst thing I've ever done was work with the barren finance group. Working with them was an unpleasant experience. Every time I inquired about updates after they held my loan application for more than three months, they refused to give me any. Joe Spears CEO of Barret Financial Group offered no assistance with the application. All of them had the required paperwork, but they kept requesting me to resubmit it.Each time they switched between three separate processors, they requested different documents that i had already been provided. I don't suggest them to anyone because it was the worst work experience I've ever had.
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March 2023 by Julianne S.
LITERALLY THE WORST LENDER. If you're selling a house and the person who puts in an offer is working with this lender, then don't accept the offer because you will be put through a living hell of a waiting game.
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September 2022 by James H.
This review is specifically for Michael Luculano at Barrett. If the rest of the company operate in the same manner, then beware. Never in my life have i had to deal with such incompetence, malicious behavior, and gross negligence. I gave Michael 5 weeks to close a loan, which was more than enough time. However, despite this it was late to close, i never received the finalized loan terms until the day we were closing, and Michael lied over-and-over again about the terms, what was being agreed to, and expectations. I was lied to about almost every aspect of this loan. 1) Total Loan Dollars - Promised a number that was changed a week out from close, that completely derailed things, but these things happen (sometimes), so i accepted it. But, after discussing it for 4 weeks, you'd expect the number to be locked down - no not at all. 2) Term - As i am doing a full remodel, i requested, demanded / required that there be a 6-month extension option, past the initial 12-month period. Throughout this process, this was promised as a guarantee. I had the ability to briefly skim the loan documents before signing, and noticed a few items here or there that didn't seem right. I reached out and was told that there would be addendums to modify certain aspects of the loan to conform to my requirements. Based upon my discussions with Michael, the promises, and all the emails / communication where we discuss at length this requirement, my concerns were met with false reassurance of this being rectified. Ultimately, Michael clearly lied and deleted this vital requirement from my contract. 3) Cross-Collateralized Pay-Off Options - Now this was my #1 requirement. I needed to use the collateral in a pre-existing property to help facilitate/expedite the close. As this was only a short-term requirement, i requested that i be able to pay off the properties at separate times. This way, it's easier to refinance/sell independently. Again, i was promised that this was an option, and that it would be included in the contract. As Michael put it, it's not that easy to do a cross, so i can't put together a contract straight away that outlines these terms right now, but can assure you they'll be there in the end. So, what do you do? As a mortgage banker, working at a licensed company, you'd expect that the mortgage banker & company provide the terms that they've stipulated throughout this process. However, don't be fooled - I wouldn't trust this place with my coin jar after my experience. I've had a miserable time having to deal with this BS. All i hope is that anyone that searches for Michael and/or this company, will be able to read this, and get an accurate picture of what truly happens at this firm, and how your loan might look after this parasite has had the opportunity to fumble this loan pass the finish line by missing every key term that was requested. Not only that, when i mentioned something, it was promised that it was there, and that a refence point would be found and provided, or an addendum. However, it gets to a point where you can no longer turn around and run (as i wish i had). I falsely believed a license, in a regulated market meant something and that if a mortgage banker is promising terms are within a contract that they must be.... Oh boy, was i wrong. I had expected that this cross-collateralized loan might have been a little too confusing for Michael, especially as he seemed to be reading from a three-line script every other call. Despite this, he reassured me that he had clients sophisticated enough to handle this type of request and this provided some reassurance as they would ultimately draw up terms. Unfortunately, as i had no direct contact with the lender, Michael fails (for one reason or another) to provide the terms that we had pre-agreed to for the past month+. Either it's complete stupidity, or worse it's malicious, gross negligence and predatory lending that EVERYONE should avoid. Personally, the mild complexity is not an excuse, especially, when you have
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July 2022 by Duck D.
Almost lost our home due to our loan officer NOT being properly educated or fighting to close the deal. Not only did he drag his feet when closing the deal he ended up costing us more money at settlement. Our closing date was pushed back never received the clear to close, Alan was even rude to my husband. They are a brokerage company so whole process goes thru 3rd party no one ever had the answer to our questions and left us uneasy. If it wasn't for Our realtor our deal would have never gotten done. Bottom line never use a brokerage firm especially Barrett
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July 2022 by Mimi D.
Not worthy of this one star, scam company. I started working with one of their loan officers in Dallas and a week into this he reached out from a different mortgage company. He told me not to say anything but he was working my loan from two different companies. Obviously this made me very uncomfortable so I reached out to my previous mortgage lender to compare rates. Once i told him I was within my right to compare rates he called and yelled at me. He told me I'm better off just going with them. Completely unprofessional bizarre behavior. He was right though, it worked out better with my previous lender and we closed on our home. Stay away from these scammers.
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March 2022 by Jonathan A.
Big shout out to Michael Cohen for getting our loan done to secure our wonderful new home! Not only that, they were able to secure us a great interest rate before they sky rocketed.
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December 2021 by Shannon F.
I received incomparable, incredibly professional and astute personal service from Edwin Solis. This man is a STAR, an ally and someone you can trust. Couldn't have walked this USDA rural loan path without him. His processor David was an amazing ally, as well. A fantastic team. Edwin and I developed quickly a strong relationship (he's got jokes folks and he is whip smart -EDWIN KNOWS HIS STUFF AFTER 20+ years of closing experience of every loan genre) knowing that the USDA loan track was filled with arduous specificity and would be unlike other fed. backed loan like FHA, VA etc. out there. Yet, he kept me steadfast in that this was the loan for me and I was right to seek it. Edwin's constant attention to detail and communication with me was beyond exemplary, and unheard of with other lenders, as far as my past experience. I had only ever sought and secured conventional loans in past home purchase transactions, but during COVID and a reduction of income, became eligible for a USDA loan that was 0 down and buyer friendly. No joke... the underwriting is tough but the rewards with a guide like Edwin resulted in my purchase of a new home for my family. I couldn't be happier with Edwin Solis for his calm, jovial smarts and his go-to David Keller for processing. Trevor Barrett gets a shout out too for sourcing and keeping talented people like these two gentlemen and getting them the help they need to close the loan. I know most people pass praise posts (thinking it's fake or otherwise unearned - I know I do) on the reference pages and only look for the 1-stars balance to make a determination on who they work with, after searching online for a lender. PLEASE KNOW that my testimonial here is real and unsolicited in any way. MY LOAN IS CLOSED and we are already moved in to our new home. Case closed and this is the team to help you get in that house you want. Trust them - I did and here I am - in a beautiful new home. Good luck to everyone seeking help in getting out of the rent-race and HAPPY NEW YEAR for 2022. Barrett Financial Group, LLC. help me get there and they can help you. CALL EDWIN!!! Do yourself a huge favor by reaching out to him at 480-201-0461. His email is
[email protected]. Please do yourself a true solid and just call or email and ask him if he can help. He will tell you the honest truth and not blow smoke up your proverbial skirt. I guarantee he will help you if he can. GOOD LUCK AND GOD BLESS FOR 2022.
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July 2021 by Ian H.
Sean Lusk was very helpful and responsive during the entire loan application process. He made himself available for all our questions and made the entire process far easier than we expected. I would highly recommend Barrett financial and will use them again.
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June 2021 by Michelle J.
We spoke to Jody Smith about securing a loan for a primary residence. He asked us questions over and over and when he didn't like our answers, he warned us that lying on the application was a federal offense?! I was beyond offended. I found myself having to defend myself to this guy when all we wanted to do was buy a house and we are treated like criminals? He should be fired immediately!
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May 2021 by Ashley C.
I tried working with a gentleman name Chris Davis, he was my loan representative. Worst experience of my life. He not only lied to me about costs, my personal information was not protected as it had been noticed from a call I received. He was charging me $3000 more then was legal or justifiable. He didn't know anything he was talking about, I was surprised he was even allowed to represent his company. I'll probably never do another loan now because of what he tried to do to us.
