Kohl's is a retail store that offers a variety of products including fashion, footwear, beauty items, and home decor, all designed to fit different styles and budgets. The store promotes everyday savings through sales and Kohl's Cash, making shopping affordable. Customers appreciate that shopping can be convenient with options like free store pickup and online shopping via the Kohl's app. The store is generally clean and organized, and staff members are friendly and knowledgeable when asked for help. However, some customers have experienced challenges such as the removal of curbside pickup, requiring them to go inside the store to pick up online orders, which can be inconvenient. Others feel that the store has declined in quality, citing issues like the limited selection of certain brands, such as My Pillow, and the impact of store remodels that reduced space for departments like Junior's. Some customers also express dissatisfaction with the store's recent direction, mentioning a preference for the previous store layout and a desire for Kohl's to carry certain brands again. Overall, Kohl's remains a place where shoppers can find good prices and friendly service, but recent changes and store layouts have affected the shopping experience for some.
