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August 2024 by Jason Massie
Great service and communication as always, I highly recommend for all your vehicle needs!
Another great thing is the vehicle report and pictures…also, Thanks Aaron for everything!
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August 2024 by Frank Bossio
I recently visited Kelly Automotive in Gilbert, Arizona, and had a disappointing experience. A week ago, I called and spoke with a gentleman named Aaron, who provided me with pricing over the phone for engine and cabin filters, wheel alignment, and fuel induction for my truck. The prices he quoted were very competitive, about half the cost of what my Kia dealership was charging me ($600 vs. $380). Based on these prices, I decided to give them a try.
However, when I arrived today and was waiting for the service, Aaron approached me and informed me that the prices had increased, making the total cost more expensive than what Kia would have charged. The engine and cabin filters, which were initially priced lower, suddenly went up by $20, and the fuel induction service jumped from $149 to $343!
I felt completely bait-and-switched. After waiting about 90 minutes for them to replace my filters, I ended up paying much more than originally quoted. I don't appreciate this kind of service and cannot recommend Kelly Automotive because of this experience.
I’ll be taking my business elsewhere in the future.
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August 2024 by Kyle Deem
Amazing! They were priced right and got it done fast!
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August 2024 by Jason Hunsaker
I have taken various cars to Kelly Automotive for years. I will only take my cars to them. They are effecient, honest, and more than fair. If I could give 10 stars I would.
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August 2024 by T.E Lawrence
Kelly's do professional repairs. I've been using them for years and have never been diapointed. Honest and fairly priced. Very dependable.
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August 2024 by Bonnie Rodriguez
My experience was great as always! I have had my car serviced here 3 or 4 times and I have always been happy with the experience and would recommend trying them out to anyone who needs their cars oil changed.
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August 2024 by Joyce Griggs
I made an appointment and the service was providely efficiently and effectively. All of the office personnel were friendly.
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August 2024 by Morgan Kassing
Will only take my work and personal vehicles here from now on.
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August 2024 by Kent Brown
Fast honest service. A rare breed these days!?! I highly recommend Dale and the crew at Kelly’s. They are good people and great to work with.
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July 2024 by Kim Krollman
We have had Kelly's work on our 4 Runner for several years. They always have exceptional service but today they took it to a whole new level of service. My husband dropped the 4 Runner off this morning and was going to Uber to his work site. Marcello offered to drive him there instead which was so very kind of him and much appreciated by my husband.
As always they exceeded all our expectations in their care and service levels of both maintenance and service. Thanks you so very much. Kim and Craig Merrell
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June 2024 by Chris Phillips
Always great customer service and don’t suggest things that can wait to boost sales.
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June 2024 by Dave Schrenk
I have taken a few cars to Kelly's mostly for maintenance type items and have always had a good experience. Definitely feel I save money vs a dealer, and most importantly they provide honest feedback about my vehicle. Example: I just brought my Honda in for a brake issue - I did my own brakes in this vehicle about 25k mi ago. It needed rotor resurfacing or replacement. I knew exactly what it needed. They told me my pads were fine, and it needed rotor resurfacing (not replacement). Exactly what I expected. They easily could have told me I needed a full brake job. I will continue to bring my vehicles to Kelly's. Really appreciate their service and support.
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June 2024 by cody good
Really great experience at Kelly’s. They gave me good advice on my car and gave me advice that did not include spending more with them. Always awesome to have a honest automotive interaction. I will absolutely be back.
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May 2024 by Jagen Dockstader
Heard many great things but did not live up to the hype. Took my car in as all the lights on the dash were on, they ran their report couldn’t figure out why. Told us they drove it around A LOT to hopefully figure it out. Only recommendation made was a $3,000 fix and they weren’t even confident that it would even fix the issue! Best part is once I picked up the car there was a nice BIG crack in the windshield across the whole windshield!!! When I brought up the fact that that crack was not there when I dropped it off, I was told it might have happened when they were test driving it or from flexing when it was up on the lift. Told me tough luck and wouldn’t do anything about it!! Still made me pay for the “report” and left me with a nice big crack! Very disappoint in how the whole thing was handled. Definitely will not be going back!
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May 2024 by Jazmyn
Such a great experience! Head and shoulders better than what I was quoted at my dealership! They feel like family
