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April 2024 by Shawn Barker
Very helpful and fair prices on a good selection of equipment.
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March 2024 by jessica berg
I wasn't able to make it in the store but had a great experience over the phone with the owner. He answered all my questions and concerns and was very helpful !
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March 2024 by Isabel Mooney
This was the worst experience I’ve had with any company. I walked into Johnson Fitness and purchased a treadmill the T101. It was delivered and day one it was broken. I spoke to the manager Jacob, and he said I would have to pay for delivery and 25 percent re-stock fee, I asked “why, when it was broken, that is not my fault”. He stated “that is company policy”. Nobody should have to go through this, if they depend on making money by ripping people off, they should not be open for business. Also, he knows that the treadmills have an issue with them, and that they are not up to date with software install and then sometimes after the install the motor burns out. I also called Horizon the manufacturer and they stated “send it back to the store”, and that I should not have to be dealing with a broken treadmill since it was brand new. I lost $200.00 dollars for a broken treadmill, $100.00 for the delivery and $100.00 for the re-stock fee, not to mention $108, to rent a U-Haul and take it back since they did not want to pick it up. I was also ignored and left with a broken treadmill for 5 days at my home. Not all the machines are broken, but If you happen to be the unlucky customer like me, you will lose $200.00 maybe more just for walking in. Worst experience I’ve had with any company. Be careful, and read the fine print. This needs to go to Better Business Bureau.
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March 2024 by Karen Olson
The store owner was very knowledgeable in helping us pick out a treadmill!Joni & Chase took away our old model & assembled the new one! They were very pleasant & professional!! Did a great job!
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January 2024 by Rick Raffa
I’ve had a couple of small issues with my gin, 2.0 Massage Chair from Johnson Fitness, when calling for Support, Ernesto REYES over at the Gilbert store not only help me but made sure that things were correct before the work was complete. Then very tentative, the store is very tentative, and the people there are A+ rated for helping out and Service. I find that to be a very important part of the purchasing process, I would buy again and will!
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January 2024 by Unkle Jerm
Eh, website says "in store pickup only". So I figured I'd stop in. The gentleman that helped me had never heard of the kettlebell I was looking for. But they do have some nice equipment.
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December 2023 by Roberta Lites
Professional business with friendly and knowledgeable staff. Highly recommend for any fitness or massage chair needs.
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April 2023 by sunshine sunshine
I love this store in Gilbert.The staff is always welcoming engaging ,approachable thanks to Kurt he's the best :)
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April 2023 by Jared Wallentine
Peter was great. He answered our questions, with no pressure and followed up with the expected information. He was also responsive to my additional questions, which led me to order a rowing machine from the store after doing my research.
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March 2023 by Natalie Haynes
We purchased a NordicTrack treadmill a few years ago from Johnson Fitness, and we went in yesterday to buy a NordicTrack rowing machine. They didn't have any in stock, so Kirk followed up today with us that they won't be getting any in and offered us the floor model. We decided to go through NordicTrack this time, so we could purchase a newer model.I was having a problem figuring out how to run on the treadmill and Kirk actually got on a treadmill so I could watch him run. As a result I was able to run unassisted last night for the first time without holding onto the rails.I would highly recommend using Johnson Fitness for your fitness needs. Even when I told him a few minutes ago that we are going straight through NordicTrack he said just drop on in if you ever have any questions or needs.Thank you, Kirk, for all your assistance
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March 2023 by Bill Snedeker
Time will tell. They are supposed to deliver my purchased equipment Next Week.
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February 2023 by Gary Shipman
Peter & Joe were both very attentive and knowledgeable about their products.
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October 2022 by Sharon Kelley
Staff was very helpful, knowledgeable and courteous. I will come back for all my fitness needs.
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September 2022 by Phoenix Rising
Went shopping for an elliptical. They have a decent selection. The guy helping just wasn’t very dynamic. It’s a big decision with a decent price tag ($2000-4000). He just didn’t install confidence - so we’re still looking.
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May 2022 by Truth Teller
Went shopping for an elliptical. They have a decent selection. The guy helping just wasn’t very dynamic. It’s a big decision with a decent price tag ($2000-4000). He just didn’t install confidence - so we’re still looking.