Fry's is a well-stocked store offering thousands of quality food and household products, serving as a one-stop shop. Many customers report generally good overall experiences and note that the majority of the staff is great, with some employees providing excellent, above-and-beyond customer service. The store is praised for having deals to be found, though some find the pricing a little on the high side and criticize promotional gimmicks, wishing for simpler, fair prices. A significant complaint concerns the parking lot, which has non-working lights, making customers feel unsafe at night. While service is often loved, the folks at the service desk can occasionally be grumpy.