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March 2024 by Sarah C.
I am very disappointed in the level of customer service at the drive-thru pharmacy. I understand that everyone can have a bad day, but I just experienced for the second time where the person in the drive-thru was extremely rude. When someone asks you a clarifying question. You should not continue to repeat "that is what I said" in a rude tone. If you do not want to interact with people, then you should never apply to your current job. I have officially transitioned my prescriptions to another pharmacy. If leadership would like to reach out, I certainly can inform you exactly who I spoke to on both occasions.
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January 2024 by Nancy Mays
Hi All, Online orders are terrible here!!! I've placed a few orders for groceries at this Frys store and when I arrive they can never find my order. I have to then go into the store and the Manager will say they can't fix or work on online orders.... terrible customer service here and lazy staff that do not want to do their jobs. I'll be going to Safeways from now on.
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January 2024 by Jeffrey Rambo
OOF. Do not shop here if you are pressed for time and/or if patience is not a virtue of yours. The checkout lines here get ridiculously long, so much so that I will do what I can to avoid returning to this location. Lines that are 10+ people deep really are unacceptable under normal circumstances (I do understand if that happens during the holidays or other special times, not the case here though). Yes, this store is very busy, but the management really needs to take that into account with how they staff the store. Also, the Fry's/Kroger corporate level would do well to consider renovating this location; the customer traffic is definitely there and the surrounding area is affluent, so the way the store looks and feels should reflect that. Until then, though, the crazy long lines need to be addressed, and better cleaning would help freshen up the place as well.
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January 2024 by Ethan Gunn
Its a normal fry's but please be cautious. I've done both self check out and been through a cashiers line and had to return because we were missing a bag of groceries when we got home. Its annoying that it happened at all, but twice out of the three recent visits we've been there? Used to be our favorite frys before we moved. Just happened to be in the area and needed some items. Its clean, great deli. But disappointed.
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December 2023 by Katherine N.
I would say this fry's is fine, but the customer service here is absolutely awful. A very, very rude cashier named Sarah with long, dark hair who was working the day before Christmas Eve was absolutely awful to my husband and I for no reason at all... She gave us attitude the entire time for no reason whatsoever.. and we are both nice people and never treat people like that... Absolutely horrible the way she treated us. Please hire better people and don't continue to let the ones who are super rude to everyone else work there. I will avoid this store as much as I can just because of that because it was honestly just a toxic environment.
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December 2023 by Jer F
Forced here because of location to my home. Has to be the worst run Frys in the state! Always some kind of an issue from shortage of sale items to rude employees. Really comes down to terrible management!
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November 2023 by I Glick
This Fry's it's definitely bottom barrel as grocery stores go. The store looks like corporate completely forgot about it or at least doesn't provide a lot of support. The shelves are not stocked with a good variety, the store is old and looks dated and the employees are indifferent, at best. There's only one or two employees there that have ever said anything positive and the only reason that we even go there is because it is so close. I would much rather drive an additional 2 miles to go to Albertsons where the employees are friendly and the store doesn't look like a throwback to the '90s. I wish Kroger would take better care of this location. ?
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November 2023 by Julio M (awazus)
Got what I needed and was out in 10 mins. No lines on Thanksgiving Day!! That's a first but a very happy customer.
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October 2023 by Christopher J.
The employees here are rude as hell. I had a few items. Hot dogs,buns, two non alcoholic drinks and a couple of other items. I walked to a line and the woman there put her hand out like she was an NFL football player stiff arming a would be tackler. She said with emotion "I'm closed." In the rudest of voices. I was perturbed cause I had my kids that I wanted to FEED. The ambiance there is horrible. This store has lost my business. Imagine being in the customer service field and being rudd to a dad who had his kids there. No "I'm sorry but this lane is closed." Nothing like that. I in turn gave back exactly what I got. No more business for this rude place. I get it you're closed I respect that but the message you sent it was like I was severely inconvenienced you. Good riddance to such a horrible store.
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September 2023 by Emily McMillen
Daniel from customer service was very rude to my mother and I. Their advertisement for digital coupon said $4.00 off card price on a pack of beer which is around $16 after its rung up. But they charged us the regular card price and not the clipped coupon. We even showed them their ad and our phone frys app to show them it isn't expired and daniel treated us like we didn't know what we were talking about and was under the wrong assumption, so we tried clarifying with him and then he acted like it was our problem and not theirs...
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September 2023 by Gerrie Okeefe
The pharmacy is great, I live on the other side of town, but I make the drive because, Christine and everyone that works here is great.
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September 2023 by Nonnos N.
Most poorly managed Grocery Store. Rude Employees especially in the Deli and the Night Managers. Always long long lines. I waited almost 25 minutes in line to be checked out. Some bozo with a cart full of Alcohol cuts in front of everyone and starts yelling at the night manager he did not want to wait in line because he was in a hurry and he actually got checked out before all of us who had been waiting. Unbelieveable. Made several complaints to their corporate but no changes. Store always seems in Chaos. Store is close to my house but now I drive further away to a different chain and do not mind paying higher prices because that store understands customer service.
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September 2023 by Zachary P.
Although we continue to shop here because its basically attached to our neighborhood, I cannot remember the last time I got everything I went in for because items are constantly out of stock.
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August 2023 by Edgar Sanchez
I have been going to this fry’s for many years! Always “had” great experience staff “was”friendly but lately Miss Kristy over there has made it nightmares to check out she just has the nasty attitude towards customers I witnessed a couple days ago with another customer but today I guess it was my turn! Doesn’t bother to greet you!threw my groceries around!! And I can go on and on when I notified management they had they nerve to answer “ohh yeah everyone complaints about her”!
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August 2023 by Carley B.
I love this fry's location. it's my go to store for groceries, curbside pick up orders, and the pharmacy. a big thank you to the manager Lori on the grocery pick up side. she helped me tremendously with my order today!! give the woman a raise!! :)