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September 2024 by Jaycee C
Don’t waste your money here.
They want $50+ a month for a small gym that has 0 amenities. Plus a $50 yearly fee. No pool, steam room, sauna, and classes are an additional cost at over $100+ a month. The only good thing about this gym is the fact that it’s not very busy which makes sense because of the price. They recently raised prices too which is laughable. JEREMY is a jerk who you can tell feels entitled being a “manager”. Basically tells you too bad so sad, cancel if you have a problem with the price increase and then says he doesn’t have anyone higher than him you can speak with. Guy needs a lesson on customer service and retention. If you do go here, don’t work with Jeremy. The other workers are much nicer and willing to help when they can.
**UPDATE**
Jeremy is still the absolute worst. He either is too lazy or too incompetent to help. I cancelled my membership and needed to pay another month before it would end. Great. They billed me for that last month like expected and then again the day my membership ended which makes no sense since I had already paid for that month. When trying to have him refund me he comes up with some bs about the days they bill and that it’s 30 days not a month. This would still bring me to the 30th day being the day before they billed me. When calling him back to tell him this he finally says “okay I’ll refund you but we are done here” and hangs up. We will see if he actually does what he says. He is the type of person to make shit up to bully you into whatever he says. Then when he gets caught in his own bs finally fixes it. Don’t take what this guy says seriously.
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August 2024 by Deepak Mahajan
Gym decides to raise prices 200x and just send a vague communication email.horrible customer service
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July 2024 by Mike Newhard
I'm a gym owner myself and decided to check out this gym because my friend goes there too. It's really nice. Equipment was all working, very clean, nice front desk worker. I love the outdoor area and the AC was working great!
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June 2024 by Jesus Peraza
Be prepared to freeze your credit card. Went for a free trial, had been told multiple times that they have corrected the issue and stopped charging my card. Still getting charges.
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June 2024 by Andre Perez
I recently signed up for 2 months free there and was told to pay a signing up fee and the yearly annual fee. After 2 months I realized the gym wasn’t for me and I asked if I can leave, the manager Eric or Jeremy told me I would have to pay the full amount of 700$ to leave the gym, I’ve never been apart of any gym that holds there customers hostage to a contract or when their employees are not transparent with you about the contract when it comes to signing up at a gym. Every gym I’ve been to before lets you leave or by paying a small fee to cancel. I would look at the reviews before signing up here. They bait you with “free months” while you have to sign a contract that locks you into a contract of up to 2 years. Disgusting work.
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May 2024 by Samantha Merrell
No matter how cool this gyms equipment is , it is not worth a penny. They rob you and have the worst customer service. We told them we didn’t want to join, I never even signed ANY paperwork, and they said we wouldn’t be charged, almost a month passes and over $300 later… they refuse to refund us, after they promised I wouldn’t be charged.
We were only there for Coach Mike anyway and he left so , no reason to join or stay! Stay away !
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May 2024 by Suzanne S.
Horrible experience with this club! I never even heard of this club, but they apparently bought all my info from Youfit when they closed, AND continued to bill me! I have never heard of this club, have no idea where they are and have never used it! When I saw the charges on my bank account I called them and was transferred five times for over 1 1/2 hours! Trying to get out of this contract is virtually impossible! I just resorted to my bank to stop all payments to this horrible fitness center. Stick with reputable gyms even if they cost more! This place is unbelievable! Never had an experience like this with any merchant... Usually places will make canceling very easy and smooth because they want to win you as a customer for life... This place wants to ring every little penny out of you!
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May 2024 by Jaycee C.
Don't waste your money here. They want $50+ a month for a small gym that has 0 amenities. PLUS a $50 yearly fee. No pool, steam room, sauna, and classes are an additional cost. The only good thing about this gym is the fact that it's not very busy which makes sense because of the price. They recently raised prices too which is laughable. JEREMY is a jerk who you can tell feels entitled being a "manager". Basically tells you too bad so sad, cancel if you have a problem with the price increase and then says he doesn't have anyone higher than him you can speak with. Guy needs a lesson on customer service and retention. If you do go here, don't work with Jeremy. The other managers are much nicer and willing to help.
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April 2024 by Maxwell Family O.
Canceled my kids membership months ago but your still changing me! Freakin ridiculous! And all I got from the front desk guy was a shoulder shrug! This place sucks. I'm telling everyone I know! Thanks guys
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March 2024 by Jaclyn Willis
Awful customer service. I worked out with my personal trainer at this gym for a total of two weeks. I signed up for month to month, Jeremy purposefully locked me into a 2 year contract! I gave my notice to cancel my membership and now I’m getting hassled for overdue payment, late fees and threats to send me to collections. Mind you, I worked out in this facility for 2 weeks! I paid my upfront dues as expected. They want to continue to charge me even though I AM DONE THERE! Read all the reviews and see the trend. Horrible horrible business, I’m very disappointed and would never have joined this gym knowing this would be a hassle. No professional communication from the gym, just a collection company bugging me for money and threats to send me to collections if not paid. I’m very upset, if I were you I would run.
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March 2024 by Steve Barnard
BUYER BEWARE! This gym is the Hotel California - you can check-in any time you like but you can never leave. It took them 15 minutes to sign me up for a membership, but cancelling is a nightmare - from what I can tell you can't cancel. I cancelled last December and they're still reaching into my account each month and taking money. I've called, I've gone in to the gym in person, I've complained - nothing. There's literally nothing you can do other than cancel the bank card they're stealing from.
ONLY JOIN THIS GYM IF YOU'RE OK PAYING THEM FOR THE REST OF YOUR LIFE. READ ALL THE REVIEWS HERE ON GOOGLE - SEE WHAT I MEAN? HOW MANY MORE PEOPLE NEED TO POST REVIEWS LIKE THIS BEFORE SOMETHING IS DONE?
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March 2024 by Jaclyn S.
Awful customer service. I worked out with my personal trainer at this gym for a total of two weeks. I signed up for month to month, Jeremy purposefully locked me into a 2 year contract! I gave my notice to cancel my membership and now I'm getting hassled for overdue payment, late fees and threats to send me to collections. Mind you, I worked out in this facility for 2 weeks! I paid my upfront dues as expected. They want to continue to charge me even though I AM DONE THERE! Read all the reviews and see the trend. Horrible horrible business, I'm very disappointed and would never have joined this gym knowing this would be a hassle. No professional communication from the gym, just a collection company bugging me for money and threats to send me to collections if not paid. I'm very upset, if I were you I would run.
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March 2024 by Mindee L.
Once again Manager Todd (as has been stated in other reviews) clearly does not know what he is doing. Maybe some training would help him? I've managed different gyms for years and when someone puts in their 30 day notice, they are welcomed back with open arms till their membership is complete. Not the case here. I put my cancellation in on 2/8 and immediately all my privileges were taken away. The day I showed up before hours and couldn't get in the doors, the Manager Todd was there, let me in, and told me he would fix the account. Not the case. It's still not fixed and of course they had no problem taking out my final 2 payments. It's not even about the money, it's about running a business correctly.
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January 2024 by Mady Hatch
I’ve been to both the Gilbert and Mesa location. I’m probably going to visit the Mesa location more often - it’s bigger and has more options when it comes to equipment. Although the Gilbert location has a really nice outdoor area. It was very easy to sign up online & get my tag. The front desk ladies are all super nice and helpful. The general vibe of the gym is really great too - lots of hard workers but everyone has been very nice & respectful.
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December 2023 by Jaedon Zuniga
Beware the membership cancelation with confusing policies and contracts that will charge more than what most people plan to pay or are notified about when signing up. But it’s an okay small gym with not too many people otherwise
