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December 2023 by Mark D Larimore
Excellent customer service to do your banking.
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October 2023 by David David
Just another BANK on the block. No Human soul here just robotic machines making decisions.
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September 2023 by Julia Barone
Giving Desert Financial 1 star since there is no option for no stars. It would have been nice of them to give me a heads up about cutting ties with Zelle. I received a new card from them because my card was expiring...the expiration year was 2025. I thought that was strange...but today I was in the process of using Zelle and it said my card expired and to upload a new card. I tried that but kept getting an error so I called Zelle. Customer service was very nice and let me know that the partnership with Desert Financial has dissolved. I've been using this bank for a very long time and it would have been nice to be given a heads up. Very shady.
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August 2023 by Fareed B.
very disappointed with the person in charge of business account. She did not greet me other than" how can I help you". She remained stoned faced the whole time and did not me feel welcome or comfortable.
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August 2023 by Smellyjoysticks
The flow of traffic from the soda shop makes the entrance to the ATM impossible to navigate through. Had to bare the elements, and venture on in my jammies...
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June 2023 by Mark R.
This bank has no compassion. My father passed in March and has an auto loan with Desert Financial. I continued to make patents on the vehicle and was told by Ana or Samantha that I had to get the vertical refinance in my name. I asked if they would refinance me, and they said they couldn't refinance it in my name and was told they would not accept my payments. Payments were being made on time until they stopped expecting them. Last night, they came and picked up the vehicle, stating. I was not making payments,NO, they would not accept my payment!!!!
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June 2023 by Miranda
6/6/23 - I originally went to the Peoria location in January just for a refinance. They ran my credit only for me to be denied with no reason given. I went in to this location today and Laura B. was extremely helpful with showing me what refinancing my specific vehicle would be, before even getting into the refinance process and running my credit again. I really appreciate her transparency and willingness to show me exactly what I’d be getting into if we submitted a refinance and I had gotten approved. I didn’t get that experience at Peoria so I’ll be coming to this location from now on:) Thank you for everything!
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May 2023 by Mark Bell
Mariam was amazing to work with. Super fast and knowledgeable.
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May 2023 by Dale P.
This bank has been very good to me. I don't bounce checks and hadn't done it in over 17 years. Well I screwed up my account and bounced a check. A big check. I went into the bank and they got things figured out for me and waived the fees. Great customer service.
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May 2023 by Moe
Desert Financial is NOT desert schools. This place is practically useless now. Honestly, if you just need a bank to get money deposited and withdrawn, it’s ok. Lord forbid an issue arises cause these folks are “WONT DO IT” but tell you they “can’t do it”.Lady basically told me my issue was fraud. With a license, receipt and bank info. Pathetic folks, system and standard overall.Glad to be closing my account, these people don’t deserve to hold my money.
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April 2023 by Moe Medrano
Desert Financial is NOT desert schools. This place is practically useless now. Honestly, if you just need a bank to get money deposited and withdrawn, it’s ok. Lord forbid an issue arises cause these folks are “WONT DO IT” but tell you they “can’t do it”.Lady basically told me my issue was fraud. With a license, receipt and bank info. Pathetic folks, system and standard overall.Glad to be closing my account, these people don’t deserve to hold my money.
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March 2023 by Ramona Willis
A friend recommended Desert Financial so hubby and I went in on Saturday and opened accounts. It was easy and painless. The rep who helped us (Laura C) was knowledgeable and professional, but friendly.
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March 2023 by MARCO DIAZ
Wonderful service and professionalism!!100% Recommended
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January 2023 by Amy
I am so beyond frustrated with this bank. Rude tellers, rude bankers in the back and their systems are outdated! Do yourself a favor and go somewhere else. I’m closing my account!
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December 2022 by Anne P.
Trying to deal with end of life paperwork and have never had such terrible customer service, anywhere, ever. Will be withdrawing every penny from this bank and will never do business here again.
