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May 2024 by Bob Downs
While other nearby pharmacies offer more convenient hours and drive-thru service, this Costco Pharmacy provides an unparalleled customer experience that makes it well worth going out of your way. Despite operating during limited hours and lacking a drive-thru, this pharmacy stands apart with its warm, inviting atmosphere and truly personalized care.
What sets this Costco Pharmacy above the other options in the area is the cohesive, tenured staff that greets you like a familiar friend each visit. The employees, from cashiers to pharmacists, have cultivated their friendly rapport and attentiveness over years of working together. Each interaction leaves you feeling genuinely valued as an individual, not just another customer.
Accuracy is a given at any reputable pharmacy, but this Costco team goes above and beyond to ensure you feel understood and have your needs thoroughly addressed. Their thoughtful service transcends just filling prescriptions - it's an experience you actually look forward to. While lacking some modern conveniences, this Costco Pharmacy's unwavering commitment to exemplary, heartfelt care makes it an invaluable asset that far outshines other options in the area.
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May 2024 by Sublime Z
Steroid eye drop is more expensive than other pharmacies. Upon receiving new doctor's prescription, this pharmacy staffs just ignored it and continued dispensing the old prescription dosage. They didn't bother to either inform me directly when I picked up my medicine or at least called me about it. The male staff was rude on the phone, insisted that I was the responsible party. I strongly do not recommend this pharmacy.
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February 2024 by Ryley T.
The worst Costco location I've been to in the Mesa/gilbert area. To the extremely RUDE and NASTY older male Costco employee who had the nerve to get up in my face while I was at the SELF check out demanding to see my Costco ID, back the hell off!!! I showed my ID to get in and now employees are demanding to see my ID when I was checking out in the process of taking my ID out of my wallet to check myself out. This rude nasty employee had the nerve to demand to see my picture on the id rushing me to get it out. Despicable and disrespectful attitude and unprofessional!! Who treats customers this way?? I will NEVER shop at this Costco again. It is also in an extremely sketchy and gross area, a lot of homeless and riff raff hang around this location.. I do NOT recommend shopping at this Costco. The worst location I've ever been to. Do better Costco employees and if anyone ever gets up in my face like that at the self check out while I am in the process of getting my id out, I'm going to make a formal complaint to the supervisor right then and there. I have never been treated like that at any Costco. Get a grip!!
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January 2024 by Joe F.
Pharmacy is extremely difficult to work with. Prescriptions are cheap and crumble when touched. Dont answer calls timeline. Was dropped while on hold. Pharmacist is rude.
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January 2024 by Jessica L.
Normally, I enjoy Costco. I understand the need to verify memberships... my issue is with the selective practice of checking. All or not at all... Why was I loudly told to turn my card over to show my photo while a man twice my size blocked my access to a kiosk while the 4 people in front of me at self check out were not? I was confused. Ultimately, it felt like the self check out police didn't believe someone like me could have an executive membership. When I called to voice my concerns to the store leadership, I was told they check everyone's, despite me literally witnessing the opposite. Literally. The store manager was gaslighting me about what I had experienced. Nobody else had been barked at to flip their card over & I watched 2 of the 4 only flash the front of their cards before they were allowed to use self checkout. Sorry I don't look like I have the means to afford a $120 annual membership, but I do
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January 2024 by Carl M.
Bring your lawn chair and lunch. Takes 45 minutes to get up to the pharmacy window. Go to Walgreens, CVS or literally anywhere else.
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December 2023 by Cindy J.
The check out lady was very rude and made you feel uncomfortable take their job way to serious , there's better locations or better yet sams club who has friendly and helpful staff
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December 2023 by Zalisha L.
Honestly for the amount yall get payed yall do wayyy to much....as a daughter i had my moms membership and my food stamps card (with the same last name) to buy groceries( my mom works at a psychiatric hospital) so she asked if i could buy groceries today i asked politely if even tho it was under my mothers name if i could still buy groceries since i had already spent over an hour shopping they told me no and I had to leave my cart full of things. It was me and my little sister we were polite and honest. They customer service shouldve been better since i also explained i didnt know about the policy they started November first.
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December 2023 by Sandy D
Thank goodness for Costco pharmacy!! I was searched for almost a month for a medication that was out of stock EVERYWHERE. Luckily this location had the medication I was looking for and had it filled the next day. It was the lowest Definitely recommend! AND you do not need to be a member to use the pharmacy
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November 2023 by Vernee D.
We really like this Costco as it is the closest to us and we are already familiar with parking. Avoid entering through Country Club/Arizona Ave if possible. The traffic is crazy just trying to turn left into the parking lot. Best way to get in is through Fiest Boulevard and enter through the back lot. Customer Service has always been friendly for us at the registers. They have a good assortment of items here. Holiday is in full swing here and it was fun seeing all the goods! Can't wait see what else comes out for the season
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November 2023 by Sarah T.
It's not because of the space, or the crowds of people that clog up the aisles. It's not because of people that don't know how to drive for their life in the parking lot, nor the odd attitudes and sometimes odd energy I get from this Costco Wholesale store. Let me explain: I went to self checkout and I had only 3 things or so, if I can remember correctly. Whenever I personally shop at Costco, I take a few boxes with me because they help tremendously with my Instacart drives so I can just drop the groceries and head to the next order. This female employee with an accent told me not to take so many boxes. I found it strange because another employee (I'm assuming senior of her) told me that it was perfectly fine and it was the Costco staffs' job to keep the boxes stocked up. I mean, there were piles of boxes by the bathrooms and the piles weren't getting any smaller. Now, I know the customer isn't right all the time, for I've been on the receiving side of that situation. I'm just baffled at how everything played out. I was also about to check in on Yelp for this review, but because the store is so small and the wifi was lagging, I could not. Anyway, take from this what you will. I was also about to check in on Yelp for this review, but because the store is so small and the wifi was lagging, I could not. Anyway, take from this what you will.
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October 2023 by Tim R.
I like many, seem to be of the opinion that great service with a smile, has all but vanished. Well, I'm here to say that the Optical department at this location is 2nd to none! They are fantastic at what they do, always willing to help and do so with a great attitude and smile. I can't say enough about Anna in particular, but the entire staff, is simply amazing. 5 stars isn't enough!
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July 2023 by Sarah S.
I really liked this store however the other day I went on my first run without my parents as they asked me to grab them water cases. I was forced to apply for a card. The lady at checkout was yelling a code multiple times and had 2 men come to my register. I felt really uncomfortable because she wouldn't stop yelling and causing a scene leaving people to stare. I didn't refuse to apply the first time as I said I would if I could just check out first. She just kept yelling that code. I kept explaining I would apply but she forced it on me. She then had a man escort me to the desk. If she gets commission on my application that's really unfair as I felt forced. I didn't get her name but she was at self check out an middle age old mid length blonde woman.
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July 2023 by Christa M.
I used to love going to Costco and would look forward to my monthly visits to stock up on stuff. We have always been "executive members" and always spend a ton of money when we visit. This has been our go to location for years and it seems that now the treatment we get every visit gets worse...Instead of feeling welcomed at this location, our presence feels unwanted. Employees are not friendly and they just walk past you like your invisible. The greeters / door enforcers are always unfriendly and look at you like hawks. The aisles are always crammed with people & carts and at times the store is very chaotic. Especially the check out lines. Self checkout lines were installed but for what? The employees are still there all up in your business and will not leave you alone until they have checked your d*** card. Actually, it seems like they don't even want you to scan your own items. They will stand there and hover over you while you scan. They even count the stuff out loud for you so that you are aware they they know how many items you have in your cart... There is no other interaction prior to that. Not a "hello" nothing. Just a rude "let me see your card," before you can even grab the scanner. There's been times that I'm not even heading to the self checkout lines yet and they are already rudely approaching me asking me for the card. Stupid. Costco has gotten d*** with all these new rules. My mom / sister should be allowed to use my card if they need to, we live in the same household so why not. They act like they don't need us as customers to keep them in business. Got myself a SAMS CARD where I actually feel valued as a customer and where they do not give a F who is purchasing. I am definitely not renewing this lame ol' costco card. Bye Felicia.
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July 2023 by Tina S.
They're staff is so unprofessional. They despise Instacart shoppers. I was harassed when I was checking out when I on my phone and the Cashier ( Bald white guy with glasses)told me watch my mouth. First of all. I was on my phone so he was out of place. He needs more training in customer service. He had a poor attitude when I came to his line.Then he calls Lisa over to press me. She definitely didn't solve anything because she's just like him. My advice to everyone. Beware!!!!!!Discrimination and mental health is real in Costcos.
