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February 2024 by Patrick S.
Public service announce-I bought a 65 inch TV. In fact I bought a couple of them at Best Buy-the last two that I bought at Best Buy, No problem, I pick them up they help me load it in the car. I brought them home. This time to pick it up and there is a guy that works there named Dennis. He literally said, " it is not going to fit t in your car without laying it down and I can't help you load it up-I said they've helped me every other time and he said they're not supposed to-and by the way, after I finagled it-it actually did fit on its side and I didn't have to lay it down-I called his bluff. I didn't think he'd actually bring it out to the car and watch me struggle to lift at 65 inch TV into the car but he literally watched me take it off the cart and said "have a good day", and walked away. Whatever happened to Customer Service people do anything and make an excuse to not have to work. This guy really should be reprimanded. This guy Dennis was useless entered literally be ashamed of him-the biggest bunch of nonsense I've ever heard in my life-must be miserable
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February 2024 by Trevor N.
Unfortunately have to give a bad review here as I've been sitting here for approx 45 minutes at Geek Squad which is way understaffed 1 person working and people sitting here longer then me so far waiting to be helped. This is a warranty issue with an item I purchased. Time is money for a lot of people might want to hire more help.
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February 2024 by Curt Sinness
Great selection, prompt service
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January 2024 by Randall Karcher
Good service as well as lots of items to choose from.
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January 2024 by David Humiston
They have what I need and they know what they're talking about prices are real reasonable
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January 2024 by Jim Higgins
Great store, great people.
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January 2024 by Ro0ks Castel
Last of the big box stores, Gilbert recently had a remodel
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January 2024 by Jacki McDugle
Great to price-match everything!
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January 2024 by Dave T.
Title: Disappointing In-Person Customer Service Experience at Best Buy My recent in-person experience with Best Buy's customer service left much to be desired. Upon entering the store seeking assistance, I encountered a lack of attentiveness and a noticeable indifference from the staff. The initial challenge was finding an available representative willing to help. Despite several employees being present, it was surprisingly difficult to get someone's attention. This initial hurdle set the tone for a frustrating encounter. When I finally managed to approach a staff member, their knowledge about the products and services seemed limited. It was evident that adequate training in addressing customer inquiries was lacking, leading to unhelpful and vague responses. Moreover, the overall atmosphere was less than welcoming. The staff's demeanor suggested a lack of genuine interest in assisting customers, creating an uncomfortable and unwelcoming environment. This lack of customer-centric focus was disappointing and contributed to a negative shopping experience. In conclusion, my in-person interaction with Best Buy's customer service fell short of expectations. The challenges in getting assistance, coupled with a lack of knowledgeable and engaged staff, left me questioning the commitment to providing a positive customer experience within the store. Improvements in training and a customer-first approach are essential for enhancing the overall satisfaction of patrons.
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January 2024 by Lucioema Petralia
Buy phone is perfect and gently
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January 2024 by Allison Sorensen
The manager is a major douche canoe. Have some compassion.
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January 2024 by John And Cecile O.
I wanted to buy a new laptop computer, so I went to Best Buy in San Tan Shopping center in Gilbert. I researched what I wanted and found it at Staples and Best Buy, but Staples was out of stock. My Best Buy salesman, Matthew, showed me several laptops, but I already knew what I wanted. When showing it to me I asked about switching off "S Mode." He said that switching out of S mode in Windows 11 would void my warranty. But he had other machines, priced higher, that would not void the warranty. This sounded fishy so when I got home, I checked the Best Buy web Site and they specifically said that DOES NOT void the warranty, I think this was a cheap trick/tactic used by the salesman to upsell me to a more expensive laptop. I didn't go for it. I also asked if they would do a price match. They said yes with some stores, so I showed them the Staples ad and it was $100 below Best Buy. So, the manager had to get involved. He said, "The System" won't allow a reduction since the price was already the lowest they could do. So much for "Price Match." I asked about a trade in of my old laptop. Which I had with me. I had checked online at Best Buy for the trade-in price and with the details (7th Gen Intel i5, 8GB RAM, 1TB HDD, Dell laptop) and the web price was $30. However, at the store they said the trade-in was $15 and they couldn't go any higher. Not a big deal, but a disappointment after they wouldn't do the price match. Normally, I would have left at that point but I needed a laptop since I had erased all my personal data from the old unit. On top of that, when I first got to the store, I was met by a Best Buy person standing at the front counter. He asked what he could do for me, I told him I wanted to buy a new laptop. "Ok, what's wrong with the one you have in your hand?" he asked. Then he tells me to follow him over to a cash register. I thought he had to tag or somehow authorize that I had carried the old unit in. Instead he started to try to sell me the "Best Buy TOTAL" membership program for a discounted $149.99 (down from $179.99). Pretty hard sell tactics but I kept saying "NO" that I didn't need all the features of the membership. He gave up rather rudely when he realized I wasn't there to buy a membership and just walked away! This store seems to have switched their approach to customer service. I don't plan to go back to Best Buy for anything moving forward given how they tried the heavy sales and basic bait and switch move.
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January 2024 by Henry S.
BEWARE: The Geek Squad service is staffed by liars who come to your house, damage your appliances, and blame you for the damage to avoid warranty coverage.
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January 2024 by Deanna
My computer came earlier than expected thanks best buy
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January 2024 by Enrique Joleibe
I had a fantastic customer service experience with an employee named Nick at Best Buy. Nick took the time to understand my family's needs and help us choose the right products. He attentively answered all of my questions and ensured we were completely satisfied before finalizing the purchases. Nick went above and beyond to provide thoughtful, personalized service. It is clear the company empowers employees like Nick to take care of each customer. I will enthusiastically recommend Best Buy to anyone looking for excellent customer care along with their tech shopping.
