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November 2023 by M. Alleyne
Very impressive team! We were greeted by a friendly receptionist the minute we opened the door for the appointment. The staff was prompt, polite and professional. The optometrist Dr. Leech was thorough and explained the tests and results in detail. The optician Michelle was fantastic. She took her time to explain the lenses and the different packages. She was incredibly patient and kind. Great job! I will definitely continue to get my glasses here.
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November 2023 by David Dorozinsky
I have had excellent service with America's Best at two locations. Recently they opened this location which is closer to my home. Visited twice and this last time Michelle and Ryan were a great help getting three pairs of previously purchased eyeglasses repaired. Thanks Again!
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October 2023 by Amy K.
Excellent staff, great value and really appreciate the ease in booking online. If you do not have insurance, this is THE place to go with exceptional value and great service. Robert, the Manager at the Gilbert, AZ location was a true stand out with his customer service and knowledge.
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October 2023 by Kolby Granville
It would be hard to express just how. Frustrating. The process of working with them has been. I had a pair of glasses that worked perfectly fine but I thought, what the heck I'll go in just to get my eyes checked. This led to an eye exam a whole bunch of services that aren't covered by my insurance and being told that both need new reading classes and distance classes. When I went in to pick them up neither of them were of any use and I was going to just throw them away, so they redid my eye exam, but not at that time, because I had to schedule an appointment. I then came back in for my new eye exam and was told I don't in fact have a stigmatism that needs correcting. I then came back to pick up my new glasses for the second time except there was a mistake in making them. So now I'm going back for a third time to pick up my glasses. And honestly, they still aren't helping at all and I'm going to throw them away as soon as I walk out of the store. This is a comically bad experience. On the plus side, everyone at the store is nice, they're just not good at their job.I should add one other thing. There is no cell phone data service in the entire complex, so don't plan on looking at your phone while you're waiting.
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October 2023 by Vickie Stebleton
My appointment was quick and easy. From the time I booked online to the eye exam, meeting with the doctor, and picking glasses. Michelle was very helpful and knowledgeable helping me pick out glasses & checking out.
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October 2023 by Andre Escalera
Staff is very friendly and super understanding, Anna and Ryan helped me out they were amazing
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September 2023 by Mike Colburn
They broke my new frames and then tried to give me used frames as a replacement. The guy was unwilling or unable to adjust my frames to to my satisfaction. They slipped off my face. Sent me home without them being adjusted properly. My progressives were not done properly and I couldn't read my computer.I returned the glasses. The manager was accommodating and polite.Went to Costco and I got replacements for $220 cheaper. Their advertised prices are if you want lenses with no coating or features. Not a good deal.The doctor at this location is great and I'll keep seeing her, but won't buy glasses here. Not happy with how I was treated.
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August 2023 by N L.
A new location and very nice! Very open. Tons of frames to choose from. Great customer service. I had a pair of frames I had purchased in May that broke over the weekend. Worked with the associate on the floor, Dano, that suggested I wait for management approval to replace my frames as they were out of warranty. They were in a quick meeting and he took my number and would follow up. Dano called me before he said he would and relayed that management would make a courtesy replacement of the frames for me. Will absolutely go back! Thanks team!
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August 2023 by Mikel Lawson
This is a wonderful place to go for first time, all staff were beyond professional and accommodating, the free exam is definitely worth it! I was very satisfied with my new frames and glasses as well as all the ladies that were able to assist me! Highly recommend this location and all staff here especially Akethzalli!
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July 2023 by Mayra Mendivil
This place is amazing! ? Amanda is so warm and inviting, I was running late for my appointment but she managed to still get me in. Dr. Leech was very thorough with my exam and very friendly, I’ve never felt so comfortable! Robert is very knowledgeable when it comes to glasses and was able to get me a great deal. Hannah is just the sweetest, I loved getting my glasses with her. This place has amazing prices and a wide selection of glasses. I signed up for their Eyecare Club and was able to save so much, I will definitely be back for more!!
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June 2023 by Google user
They broke my new frames and then tried to give me used frames as a requirement. The guy was unwilling or unable to adjust my frames to to my satisfaction. They slipped off my face. Sent me home without them being adjusted properly. My progressives were not done properly and I couldn't read my computer. I returned the glasses. The manager was accommodating and polite. Went to Costco and I got replacements for $220 cheaper. Their advertised prices are if you want lenses with no coating or features. Not a good deal. The doctor at this location is great and I'll keep seeing her, but won't buy glasses here. Not happy with how I was treated.
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June 2023 by L M
This is the best America's best location I've been to. They definetely went above and beyond. My experience with them was much better than the one on Arizona Ave. Dr. Morgan Leech is one of the best eye doctors I've ever had. She is friendly, patient, and explains everything thoroughly so you actually understand. The front desk ladies were lNCREDIBLY friendly and genuinely welcoming. The lady with the long hair was especially kind. I was very late to my appointment, about 12 min, and the staff still squeezed me in. My glasses broke and my contacts tore when I was wearing them so I needed a temporary pair. I have bad social anxiety and being overwhelmed and stressed, I completely forgot to ask during my appointment despite it being the main reason I was there. I managed to ask before I was checked out and Dr. Leech and optician(I think) Robert were thankfully able to help me. Robert helped me get two pairs of glasses and was also very patient and friendly. I'm so sorry for all the trouble and thank you to all the staff for going above and beyond !!!
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April 2023 by Megan Faultner
This is a new location, it only opened about a week ago. I had an eye exam done on their opening day and had my contact fitting done yesterday. The staff are all friendly and helpful as well as the doctor I had! I would go back again. ☺️?
