Wheel & Rim Repairs in Fountain Hills, AZ

“Took my Chev Tahoe in this morning to Bretons as I do all of my vehicles to get serviced SO nice to drop-off go about my day assured that it was in good hands not having to worry or second guess ANYTHING thx Bretons I definitely appreciate all of you Gary”

“The guys at Big O are honest and professional. They don't try to up sell you or have you do unneeded repairs. They are great at explaining the needs of your vehicle. I trust this mechanics shop 100%. Best auto shop in FH!!!!”

“Edited:
Mike took this matter into his own hands and personally assured I got the vehicle out as soon as possible and we beat the 6 O'clock closing. The willingness to go the extra mile is appreciated! We have since spoken and hopefully are good.

The newest on-line scheduling and communication features have some issues. I'm sure I can't be the only customer that experienced or experiences them, and Discount will get those worked out eventually. Why am I still getting text messages and e-mails that notify me my tire has arrived, to schedule an appointment as soon as possible, and that my vehicle is ready for pickup ...a day after I already picked the vehicle up there? I am certain this is in large part contributed to the communication issues I described below in my original review. It can't be any fun working with a flawed technology, angry customers and the day-to-day issues of running the business. Corporate might want to put this at their list of items to examine...it would sure help the communication issues go more smoothly.

ORIGINAL REVIEW:
Been doing business with this store in FH for well over 20 years and a number of vehicles.

Today was a disappointing experience.

Brought my vehicle in around 10AM for a low pressure warning. Was told it would be likely 90 minutes wait. I arranged to get a ride after waiting about 25 minutes as it was just sitting in the parking lot, not even been looked at yet in a service bay. Got a call back around noon, told they couldn't repair the tire but would have one delivered and mounted today.

Was texted around 3:30 tire arrived, they would be mounting it shortly. Called around 4:30 to confirm ETA, was told they were working on it

Arrived at 5:30 for what I thought would be an easy pickup. Still sitting in the parking lot. Approaching 6PM still not finished.

I get that everyone is busy, shorthanded, overworked, stressed out, etc., but accurate and truthful communication definitely broke down here today for my situation.

Not a good experience...I hope your experience if you choose to do business with them goes better.”