Tire Dealers in Fountain Hills, AZ

“Ever since my first encounter at Liberty Auto Dominic who seems to run the operation there has been absolutely knowledgeable, caring and helpful. I absolutely trust his opinion and his mechanics 100%. This is the only vehicle place. I will go to Auto place at locally. Thanks Dominic you're doing an awesome job. I have no photos to add.”

“The guys at Big O are honest and professional. They don't try to up sell you or have you do unneeded repairs. They are great at explaining the needs of your vehicle. I trust this mechanics shop 100%. Best auto shop in FH!!!!”

“Edited:
Mike took this matter into his own hands and personally assured I got the vehicle out as soon as possible and we beat the 6 O'clock closing. The willingness to go the extra mile is appreciated! We have since spoken and hopefully are good.

The newest on-line scheduling and communication features have some issues. I'm sure I can't be the only customer that experienced or experiences them, and Discount will get those worked out eventually. Why am I still getting text messages and e-mails that notify me my tire has arrived, to schedule an appointment as soon as possible, and that my vehicle is ready for pickup ...a day after I already picked the vehicle up there? I am certain this is in large part contributed to the communication issues I described below in my original review. It can't be any fun working with a flawed technology, angry customers and the day-to-day issues of running the business. Corporate might want to put this at their list of items to examine...it would sure help the communication issues go more smoothly.

ORIGINAL REVIEW:
Been doing business with this store in FH for well over 20 years and a number of vehicles.

Today was a disappointing experience.

Brought my vehicle in around 10AM for a low pressure warning. Was told it would be likely 90 minutes wait. I arranged to get a ride after waiting about 25 minutes as it was just sitting in the parking lot, not even been looked at yet in a service bay. Got a call back around noon, told they couldn't repair the tire but would have one delivered and mounted today.

Was texted around 3:30 tire arrived, they would be mounting it shortly. Called around 4:30 to confirm ETA, was told they were working on it

Arrived at 5:30 for what I thought would be an easy pickup. Still sitting in the parking lot. Approaching 6PM still not finished.

I get that everyone is busy, shorthanded, overworked, stressed out, etc., but accurate and truthful communication definitely broke down here today for my situation.

Not a good experience...I hope your experience if you choose to do business with them goes better.”

“Let me tell you, their work is impeccable and precise. I have never been let down by their personal commitment to serving their customers. From the first interaction to the amazing & thoughal inspection with photos, I might add. To the final invoice is spot on. Ken and team are awesome.”

“Sun Devil Fountain Hills was fantastic to us. We had our daughter’s car towed in on the morning of 8/26/24 with an issue pertaining to the battery. They quickly diagnosed the problem and completed the repair work in the time they promised. We are completely satisfied with their service. I would recommend them to anyone.”