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June 2024 by Kathryn Wenger
John S, assistant front manager, was very helpful and respectful making a cashier's serious error right.
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June 2024 by Evey G
Nasty people with attitudes
The grocery bagger threw the bags into my cart
The cashier was nasty with attitude
No greeting or thank you
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June 2024 by Silvia K
I used to like shopping at Frys / Kroger in Fountain Hills, AZ but had several very bad experiences in the last few months. Just today I went shopping around noon and when I went to checkout the line was 6 people deep already.. Only one cashier was open. I asked her if they can you open another checkout and was ignored. After my second attempt she came out from behind the register and yelled I am going as fast as I can. Apparently the customer service person overheard and said she will open up a register. I had too many items to go to checkoutI Had a second similar experience but went to self checkout with lots of items. Was reprimanded because I needed more than 4 bags and put some packed bags in cart. Even called the store manager later and was brushed off. HATE THIS PLACE !!!!!!! Incompetent management.
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June 2024 by Shari Schlosser
They were making St Louis barbecued ribs today so I bought some and we'll see how they are. I wish they would do baby backs because I'm not real fond of St Louis but we'll see. I know many people who are not fond of St Louis style. You're my sweet reason why they do them.
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May 2024 by Kevin Close
My go to for groceries in Fountain Hills
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May 2024 by Noah O
Stocking is apparently more important to the deli than the customers waiting in line.
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May 2024 by Celeste Ruppelt
We were disappointed that Fry's has discontinued an item we came for. This appears to be an area wide problem. We saw the problem in more than one Fry's store.
Additionally, several of the stores did not seem as clean as they might have been.
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April 2024 by Austin
Best grocery prices if you live in fountain hills. Great and friendly employees, really gives you a small town vibe. Bonus is the great view from the parking lot!
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March 2024 by Jake Mocaby
Beautiful view of the mountains from this location.
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February 2024 by Jerry S
This location would get 5 stars because almost every pharmacy employee is gracious and helpful. But there's always one. And that one's name starts with a "D" (and rhymes with a Middle Easter language), but I'll call her "Diva".She has horrible listening skills, customer service skills, and attitude. She's one of those sarcastic people just waiting for an opportunity to give the "talk to the hand" attitude. She shouldn't be working with customers.If you plan on going to this pharmacy, watch the "Soup N@zi" episode of Seinfeld so you can be prepared for Diva.UPDATE:I'm sure she saw the initial review. I was hoping that when I went to pick up my prescription, she would apologize, as I did for her over the phone for raising my voice (I thought she held the phone away from her ear to call for her knight's help, so I spoke a little louder to get her attention).After our conversation, where she didn't like the pushback I was giving her on her attitude, she simply said the pharmacist's first name, and he came running to her "rescue".Apparently this is an ongoing system for her. She doesn't like the customer so she makes her pharmacist take over.I've dealt with this pharmacist in the past, and he was always nice. But she seems to be one of the children who wasn't raised properly (probably spoiled), and thinks she's going to skate through life on her looks. She won't. Whatever looks she might have, will be gone sooner than she thinks; even sooner once people see her inner ugliness.I was very pleasant when I arrived.Not only did she not apologize, she made an audible snicker when she realized who I was, then wouldn't make eye contact. All she did was say the pharmacist's first name, and he came running, dropping what he was doing to save little Diva.He let me know it was going to take a half hour to fill my prescription. I expected that, and told him nicely I'd wait.When I got a text that it was ready, I stood at the register for a while, cleared my throat almost silently, and waited.Finally after several minutes, from behind a monitor that was 3' away and blocking her face, and knowing I was there the entire time, take a guess what Diva did (You should know her by now. Everybody sighs when they think of the spoiled brat in their life who acts like this).Yep, she said the pharmacist's name. He dropped what he was doing to do her job at the register. I made polite conversation and even joked with him a little. I think I saw a smile creeping onto his face, but Diva's disapproval was nearby. So he really couldn't show any warmth to me.I thanked him with a smile, and went about my shopping.I know that pharmacists are some of the hardest working folks in any industry. I'm sure you know that too. So for any Diva to call on a pharmacist because she doesn't want to deal with a potentially difficult situation (a situation initiated by her original childish "talk to the hand" attitude), is as selfish as it gets.My guesses for little girls who have such power are these:1) She's related to someone high up in Fry's,2) Her narcissism has worn down the staff, so they just ask "how high?" when she says "jump", or the least likely of all3) She flirts (or more) with the pharmacist. This is so out of the realm of possibility here that I shouldn't even have listed it. NOBODY wants to spend more time than they are forced to with these types of people.And that pharmacist in this case seems to have a level head on his shoulders.So I think it's usually a combination of 1 or 2.In any event, this Diva's ridiculously childish attitude should make it obvious to Fry's management that she should be breaking down boxes or cleaning toilets, not interacting with customers.And because of the tangible cold shoulder I got, I've lowered my rating. And that's a shame because this is the best Fry's I've been to in the Valley...un
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February 2024 by Dwayne Hauck
Great grocery store, a little tricky to find the entry as signage is minimal
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February 2024 by Brent Zehmke
I arrived a few minutes before closing and insisted they let me in to purchase 1 item. They let me in and I was verbally assaulted and sworn at by 2 staff members, in front of children nevertheless.
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January 2024 by Jackie Calkins
friendly people, good prices, great produce...
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January 2024 by Torrey Daniels
Aside from the great selections and prices Fry’s has to offer, this location gets 5 stars for the view alone!
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January 2024 by Paul Galvan
I always have a positive shopping experience at Fry's!
