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September 2022 by Matthew Ferguson
This is by far the worst customer service I've ever recieved from an auto shop or any company for that matter. After having my car towed to this location, Andy told me he wouldn't be able to get to my car for a couple of months but had room in his side garage to keep until then and wouldn't charge for storage. Long story short, I could not get him to do the work and they gave me the run around for over a year. I called and noone would answer, I'd leave voicemails and they wouldn't call back, I would go down there and be given excuses and was even told to come back on Saturday only to find the door locked when I returned after driving an hour to get there. This went on for over a year before I lost faith and realised I needed to get my car back. I then went down and said since they weren't completing the work as promised that I just needed my car back. At this point he said sure as long as I paid him $1,200 for storage...which is a reasonable amount except for the fact it was only there so long because they wouldn't work on it, not to mention he told me up front he wasn't charging me. I ended up having to call the police at which point Andy left and sent his staff to talk with me who were not even there when I made the agreement with Andy. The basic story they came up with is I didn't show proof of ownership although I provided everything Andy asked for at the beginning....and if there was any question about this then why would they store it in their garage for over a year? Are they ok with storing stolen vehicles just not working on them? Anyhow it was obvious they had more lucrative projects so kept pushing me aside because the car needed quite a bit of work. I was told by the police I'd have to get an order from the court before I could get my car back so I just paid the $1,200. I also was told a lot of cars go back after they've been worked on at this location and there are other weird stories, fortunately they are not the only game in town. This shop lacks integrity. If you have a nice exotic they can profit off they'll probably treat you ok, but its not beneath them to be dishonest to make a buck. Maybe the Ferrari mystique has gone to their heads?
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November 2020 by Gabe Lakatosh
Great service on my 550. Very knowledgeable and reasonable!!
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April 2020 by Steele Campbell
Andy is the man! Fantastic service, reasonable pricing and very attentive to one's needs. Thanks Andy and Mark!
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March 2020 by Craig Myrmel
I have owned several Ferrari’s over the years and have dealt with many dealerships and private shops. FMS Ferrari service is great! I was very impressed with the quality and professionalism.I highly recommend FMS!
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February 2019 by Andrew Levy
I was so lucky to find Andy and Ferrari Motor Services in Fountain Hills, AZ. A few months ago I bought a 1982 Lancia Zagato. Since it's been almost 40 years since Lancia has been brought to the United States, I was very concerned about finding someone that could work on the car. After meeting with various shops in the Scottsdale Phoenix area I was pointed in the direction of Andy Falbo at Ferrari Motor Services. I gave Andy a list of about five things that I wanted done to the car including changing the timing belt, oil change and installing new gas filters. Andy and his assistant Mark, called the mechanics who worked on this car previously out east to find out exactly what was done in the past. Andy found out that the timing belt had just been changed as well as several other items. He could have very easily done the work and charge me for it. This saved me a lot of money and only further instilled the confidence I had in Andy and his team. And he has so much love for the cars he works on. His experience for several decades in the United States and in Italy made him the perfect person to work on my car. I can't say enough how grateful I am.
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November 2018 by John Harrell
BY FAR THE BEST - THIS IS AN ABSOLUTELY AMAZING AND ENTHUSIAST DRIVEN ESTABLISHMENT.
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March 2017 by Holly Fosso
Best place to do the job right I'm so impressed with their service.
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October 2016 by andrew cruse
More than 30 years of dealing with different Ferrari service shops. Without doubt, Andy Falbo is the most considerate, competent and reliable individual I have ever had the pleasure of dealing with. He stands behind his work, is fair on pricing and most important of all, a nice person. You could not do better than have him and his staff care for your Ferrari.
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February 2015 by lori sanders
I want one... I went to visit although not buying one.. and they still attended to me great service!
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July 2014 by Rick Calabrese
Andy is very knowledgeable and great to work with. Highly recommend
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April 2013 by Alfonso Larriva
Got my 599 serviced there today. It's a Ferrari so everything costs too much, but I felt like they are good guys and taking a reasonable markup on the parts that they put into it. Labor rate was $95 an hour which seems fair. I enjoy not having to go to Penske for service. The Expresso machine in their lobby seems to be getting more use than some of the Ferrari's. Try a cup -- it's free.
