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August 2024 by Mary Poquette
The most caring group of people for our animals and veterinary expertise second to none. Thank you for all each of you do!
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August 2024 by Matthew Buckley
Hospitals dont turn you down when you need them most. Just moved to the area and my best friend in the world Luke the boxer was not doing well. At 4:21PM on Sat Augest 3rd we pulled up to El Dorado in a panic. We walked in and were asked if i had an appointment. We did not. Obivously we were both distressed. The next vet that was open was open is a 25min drive with no traffic. Regardless of our situation and the fact there was no one else in there i was turned away with ZERO concern or compassion. Makes me sick to my stomach to be treated like that.
I am a loan officer and deal with people all day that don't match the ideal borrower catagory. Needless to say i love what i do and generaly care about doing good, helping people and if we cant do business i help eduacate/ inform on what their options are.
Not only will i never do business with this clinic, i will make a point to share my experience with dog owners in the area.
My Opinion Here
The business model is to exploit older pet owners and their money focusing on high dollar reacurring care.
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August 2024 by Nicole V.
I just saw Dr. Mattick for my baby boy, Tigger. I was concerned for my kitty because he has been acting strange, lethargic, and has been hiding (very unlike this outgoing boy's typical orange cat behavior.) I can't say enough good things about this place. I had just taken him to a VCA a few days ago thinking this was an emergency matter, and $700 later all they did was take a thoracic x-ray and tell me they weren't qualified to properly read it. They stated he "might have asthma, but we don't know." They then proceeded to tell me I'd have to pay an extra $250 just to get someone qualified to read it. *sigh* NOT HERE! I had the sent the imaging from the VCA over to El Dorado and Dr. Mattick was instantly able to get a read on things. He was so incredibly kind, understanding, and knowledgeable. He answered my million questions with extreme patience and was transparent about what was actually necessary and what wasn't. Their prices are honestly so reasonable, especially for the exceptional care they give. We proceeded with bloodwork, as I decided to take a precautionary step to make sure my baby was okay. I can't thank El Dorado and Dr. Mattick enough for putting my mind at ease and for taking excellent care of Tigger! This is definitely my new place of choice for my two kitties and I will certainly be returning to Dr. Mattick, although I bet everyone here is incredible! THANK YOU A MILLION!
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June 2024 by Barbara Arenberg
I've got to share...My son asked me to watch his dog for 2 weeks. He chewed up a toy and half of it went missing. I called Dr. Bashaw and she advised me to bring him in right away.. They took him immediately to the back room and 10 minutes later everyone, including my sons dog came out with happy faces. Thank you Dr. Bashaw for saving my son's dog and my relationship with my son!
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June 2024 by Barbara G.
Dr. Bashaw just saved my dog's life! Thank you, thank you, thank you. I'm forever indebted. I called at 5:00 p.m and they were booked back to back and getting ready to close. I told her that my son's dog, which I was dogsitting, chewed up and swallowed a ball and another rubber toy, while I was cooking. I was not paying attention and left the toys outside. Dr. Bashaw was kind enough to tell me to bring him in, immediately!! She did her MAGIC and Cheese is resting comfortably. Dr. Bashaw's loyalty to animals, her kindness, and caring saved my son's dog's life.
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April 2024 by Dr. Ramona Kelemen
Ever since we moved to Fountain Hills in 2017, we have taken our cat, Mia, to El Dorado for all of her needs. The first time, we saw Dr. Bashaw. We were so pleased with her caring, professionalism and honesty that we decided we wanted to see only her for Mia’s care. But Mia was sick sometimes when Dr. Bashaw was unavailable, so we saw Dr. Marshall, and we were not disappointed…She was also excellent, and our dear Mia was well taken care of. Last summer, when again unpredicted sickness hit our Mia, we saw Dr. Mattick…Mia was getting older and weaker…In all these years, none of these doctors pushed us to do unnecessary labs or treatments, but they always educated us and prepared us for what would need to be done and what would be best. At the very last appointment, we accompanied Mia with broken hearts…we knew we might have to say goodbye. Dr. Mattick was there…I cannot explain the way he took care of Mia and us. Dr. Mattick was extremely caring: the way he talked to us while he took the time to explain that now was the time for our dear Mia to take her last breath. He was not in any rush. I am forever grateful. And last but not least, the staff of El Dorado was always prompt and always found a way to help us when needed. Mia was a good cat, and she lived many good years because of the good care we received from El Dorado.
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April 2024 by Ramona D.
Ever since we moved to Fountain Hills in 2017, we have taken our cat, Mia, to El Dorado for all of her needs. The first time, we saw Dr. Bashaw. We were so pleased with her caring, professionalism and honesty that we decided we wanted to see only her for Mia's care. But Mia was sick sometimes when Dr. Bashaw was unavailable, so we saw Dr. Marshall, and we were not disappointed...She was also excellent, and our dear Mia was well taken care of. Last summer, when again unpredicted sickness hit our Mia, we saw Dr. Mattick...Mia was getting older and weaker...In all these years, none of these doctors pushed us to do unnecessary labs or treatments, but they always educated us and prepared us for what would need to be done and what would be best. At the very last appointment, we accompanied Mia with broken hearts...we knew we might have to say goodbye. Dr. Mattick was there...I cannot explain the way he took care of Mia and us. Dr. Mattick was extremely caring: the way he talked to us while he took the time to explain that now was the time for our dear Mia to take her last breath. He was not in any rush. I am forever grateful. And last but not least, the staff of El Dorado was always prompt and always found a way to help us when needed. Mia was a good cat, and she lived many good years because of the good care we received from El Dorado.
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April 2024 by Laura H.
I can't say enough at how happy I found Dr. Basha and El Dorado Animal hospital after moving to Arizona. Dr. Basha is extremely knowledgeable. I feel such a sense of relief having her expertise and compassion as I navigate my senior cat's beginning CKD. The whole staff is very kind and so helpful.
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January 2024 by Lisa Burnside
My dog is super nervous at the vet. Emily held him and calmed him immediately while Dr. Bashaw examined him. They were thorough and explained the pros and cons of everything. We have a Plan A and a Plan B. I feel confident in Sammy's treatment plans. The staff at the front desk were also friendly and efficient.
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December 2023 by Carrie G.
Such a great animal hospital. The staff is friendly and caring. Dr. Mattick is so patient and kind. He is the best!
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October 2023 by Tootsie Lue A.
Actually, my experience here happened several years ago. I had an incorrect diagnosis here from Dr. Bashaw, that resulted in my dog's death. I should have been directed to an emergency vet, but I was given a week worth of antibiotics from the veterinarian. I have spoken to quite a few residents of fountain hills, that had experienced either the same experience or regretted taking their pets here. I would definitely get a second opinion in your pets diagnosis if you go here.
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October 2023 by Kat
Dr. Bashaw is great! This is the first vet I've worked with that was willing to spend time with me and my dog. Caring, professional and knowledgeable.
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October 2023 by Randy Wood
I love this place the staff from reception to Doctors are all the best I have had the pleasure to know, they greet our dog Bentley like he’s part of one big family thank you for all you do for Bentley we put all our trust in you.
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September 2023 by Karen S
This veterinary practice is stellar! Dr. Bashaw is so kind, knowledgeable, and pleasant. The hospital is very clean and welcoming, and everyone who works there seems so happy! A special shout out to Emily who works closely with Dr. Bashaw with my cat. They have a way about them with her. She does not mind going there! A teeth cleaning was done, and honestly, I could not be happier with the way my cat and I were treated. I was kept updated, and the patient came home happy! Thank you to Dr. Bashaw and EVERYONE associated with her!!!! A++++++++++++++++++ and a million stars, too!!
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July 2023 by Trixie A.
Actually, my experience here happened several years ago. I had an incorrect diagnosis here from Dr. Bashaw, that resulted in my dog's death. I should have been directed to an emergency vet, but I was given a week worth of antibiotics from the veterinarian. I have spoken to quite a few residents of fountain hills, that had experienced either the same experience or regretted taking their pets here. I would definitely get a second opinion in your pets diagnosis if you go here.