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March 2024 by Paradise Horton
We walked in and there were 4 employees doing nothing. Waited a few minutes and started to walk out, that’s when one of them addressed us. Too late, went elsewhere and were approached in less than one minute!
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December 2023 by Morgan Carter
I failed my emissions test and needed help. I called some auto shops in the area trying to see who could help me ASAP and Big Os said i could drop my car off that night and theyd work on it the next day, let me know what they recommend and get it done by the next day. Jason took all my calls and worked with me the whole time. What made Big Os stand out to me is their availability for walk ins and the fact they dont charge for a smoke test. I called another place before them in fountain hills and they said itd be $177 for a smoke test to see whats wrong and then problem resolution could range from $500-$1000!Big O’s doesnt charge for smoke tests, they replaced my fuel cap for $40 and I passed my emissions test.THANK YOU.
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December 2023 by Beau Warren
The guys were fantastic. Tom and jasonI appreciate it ?Got me taken care of, tire plug, and rebalance for free.Front office is so nice ?
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October 2023 by Gaige Heinbaugh
Great customer service! Everyone was very helpful and professional
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September 2023 by Allen Calk
I own a car dealership in Fountain Hills. So a fair price and high quality are very important to my business. This Big O goes above and beyond for quality, fair price, and exceptional customer service. I highly recommend this team.
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July 2023 by Lisa Walter
Seriously the nest. Tom, in the front is awesome. Chris, mechanic is amazing! Got our campertires there, installed. And they assisted with a small glitch in our towing hitch. Honest, reputable and accommodating.
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July 2023 by Mike Zschunke Scottsdale Realtor
Fantastic Service. Tom was great w battery issue. Thank you. -Mike
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June 2023 by Hannah A.
I had the best experience with Tom and the group at Big O. I took my (very old) van in for new tires and an oil change, and found out there were also a handful of other issues that a previous mechanic absolutely failed at catching. I ended up with some power steering repairs and a brake job over a period of two weeks, and they were so kind and communicative through the whole process! I'd absolutely recommend them to anyone in the area, as they were recommended to me by some family members who have all also had really good experiences there! A trustworthy group for sure, and very kind.
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May 2023 by Joy Turley
Thank you to the guy taking reservations appointments, I had low tire and a new car with a readout on the dash. He helped tremendously on my journey up north.
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May 2023 by Amber Patterson
I received a first-time customer coupon ( Welcome to the Neighborhood type one) in the mail and decided to try this place out. Tom was super nice over the phone and in person. They did a great job and I will definitely be using them again in the future. If you received the same coupon and want to give them a try, it's totally worth it, just keep in mind the appointment will take an hour and a half. Don't get mad because it took over an hour. It takes time to do an oil change and tire rotation and the coupon includes other stuff too, but I already forgot what else had been included. Either way, be prepared for a little wait but you won't be disappointed.
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May 2023 by Absolute Refrigerants
This place ROCKS!! Pulled in with a flat on my trailer at around 4:45 and the manager asked me to pull it around back so he could work on it while his guys were helping others. In and out within 25min, UNBELIEVABLE SERVICE! Wish I remembered his name but it happened faster then I could pull out my credit card. Thank you SIR!
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May 2023 by thomas must
I think they are a good place to take your car.The mechanics are good and the people at the desk are also good. I will take my car for service all the time.
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April 2023 by Don S
Was in from omaha. Picked up a rental the day before in phoenix. Stayed with a friend in fountain hills. Next morning woke up to a low tire and could see the screw right in the middle of the tread. Took it into these folks. To say these gentlemen took great care of me would be an understatement. Great folks.
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March 2023 by Klejton Shpuza
I was recommended by a friend and i am happy that I chose this plase to do a maintenance service to my work van. Honest people. Quick and professional service. Fair prices. I will definitely come back again. Thank you
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February 2023 by Wanda S.
We have been using Big O Tires for years and are always happy with the Customer Service we receive. Tom can not be more helpful and this last time went above and beyond. My tires had locks on them and unfortunately, the key was not in the car. Tom spent over a half hour going through my car trying to find it, and spoke to the Service person I deal with at the dealership to see if they would know if there was another place it could be located. Unfortunately, I had to go to the dealership to have them taken off and back to Big O. The patience that Tom had dealing with this issue was great.
