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March 2024 by Brandon S
Not sure how much his place gets good reviews. I called their office, they said they had all the parts for my truck. I go in this morning, waited 15 mins to pull in, they check and I find out they don’t have the parts AND it’s way more expensive than quoted on the phone , even with their coupon..I asked to get a price ahead of time as well, but they wanted to “check my vehicle” before getting a price. I suggest you find somewhere else if you don’t want to get the run around..
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March 2024 by Viv Zuni Edgewater
They did a great job letting me know about my truckThey where very kind and friendly
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March 2024 by Joe
Up sell, up sell, up sell. First time there and all they tried to do during my oil change was try to sell other services. I had a full synthetic oil change and when they gave my the windshield sticker it reflected next oil change at 3,000 miles or 3 months. Seriously that’s ridiculous and trying to take advantage of people. Last place went to put in 8,000 miles and said I could go 10,000 miles which is honest. Needless to say won’t be going back there again.
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March 2024 by Andrea Newsom
Travis and Aiden went out of their way to diagnose what was going on with my wiper fluid leak. The west side Flag Route 66 team is always fast, friendly, and helpful. I appreciate you!
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March 2024 by David Barnes
Cannot accommodate RVs despite saying so.
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March 2024 by Kevin Remley
Very friendly staff!
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March 2024 by Travis Johnson
Great customer service, reasonable pricing for services. Clean facilities
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March 2024 by Nate Sc
Well the first time I didn’t leave a review because honestly I didn’t expect much from these guys anyway. Good service is impossible to find. But this time I told them what I expect and how my last visit was a bad experience.1) I mentioned they didn’t grease any of my lube points last time. I heard him tell his guys in lower bay “hit all 5 to 7 lube points with the grease gun”. Of course they didn’t even lube 1 of them! I inspected.2) I accepted the battery upsell even though mine is still working because I didn’t know the age of it. (bsts). The “kid” who did it didn’t set the battery tray properly, didn’t get the back hold down in the groove and it popped out while driving, rounded off all the nuts that secured the terminals, and left them loose. After the install he said let the vehicle run for 15 to 30 minutes because our batteries aren’t charged?? For real? That just made me laugh. Also he left tools under my hood!3) they spilled oil on my engine and all across the top as he was backing the gun out. Didn’t clean any of it. I got the pleasure of doing so!4) my vehicle is white. They got my door handle and the entire wrap around fenders and hood FULL of black hand prints. Had to go to car wash after.I’m just looking for good honest clean quality service. Is that impossible everywhere? Even the invoice is in accurate.-States lube chassis: SEALED. (It is not)-Transmission fluid level: NOT CHECKED. (I watched him check it and had me keep the car running for that)Literally the only thing I can say good is there was no wait (I wonder why)and they were fairly quick aside from the kid struggling with battery installation.
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January 2024 by Grn Grys (GG)
I brought in my VW yesterday, the only issue is they over filled my oil. I had to drain some oil out this morning. Oil was way above the recommended level. Last and only time I'm going there. Hopefully I don't have any seal or gasket leaks from it.
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December 2023 by Andres Flores
Friendly folks. Took a little while, but considering it was a serpentine belt replacement, those thing take a minute. There's a reason why you can wait in your car....the lobby is spartan at best. Good Value for the price paid. Would come back again.
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December 2023 by Hannah Will
Jon the manager was lovely! We came in for an oil change middle road trip. Amazing service and such kind people.(:
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October 2023 by Natalie S. Hale
First time here and had a great experience. It was busy on Friday afternoon and the wait was about an hour, but I am glad I waited. Service was exceptional, and the entire team was friendly and knowledgeable. Will be a return customer.
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October 2023 by William Gundrum
I went in to receive an oil change and tire rotation, but they broke a lug on my tire. Valvoline was unable to fix it themselves, so I was forced to go elsewhere for the repair. They comped the price of my tire rotation and replacement lug, but a routine procedure that should have taken 30 minutes became a 3 hour ordeal. The manager, Ryland, should have waived my entire invoice for the trouble I experienced due to their negligence. Needless to say, I won't be returning to Valvoline.Services: Tires
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October 2023 by M Chic
Great experience getting a top off and getting brake lights replaced! These guys were all so nice.. the wait stank but it’s to be expected in flagstaff with so many travelers around
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September 2023 by Steven S.
Aden is the best car service worker I've experienced. He is so nice and friendly it makes me want to see he's of age so my family and I could adopt him. Anyway, we've been here couple times and every single time each worker has represented the best quality service an oil change company has to offer. We will come back next time we have to get an oil change
