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August 2024 by Prateek Gupta
Contacted Joseph Castaneda over the phone about trading in my Camaro and he has been very attentive and we are very close to reaching an agreement. Had a great experience at the dealership. Highly recommended!
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August 2024 by Patricia Collins
Thank you!
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August 2024 by Rocky Desert homestead
Thank you Flagstaff Chevrolet for getting us into a new suv! Wade Neely and the team did an amazing job was straight forward and made the process painless and not the run around. They listen and try to help people in different situations. Thanks Flagstaff Chevrolet
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August 2024 by Kristina Smith
I walked in thinking I had no chance of getting a car , but I had to try right?! I met up with Joe and he worked so hard for me and got me into a car I love and totally within my budget and price!! I had an issue the next day and Joe handled it for me and got it fixed at no cost to me. Awesome service and very friendly staff, I felt like they all personally knew me and that means so much to me. I had gone to another dealership earlier in the day and I literally felt like I was being forced from my car etc. thankfully I had an appt and could say NO several times before being let out of the lot lol. I did not have any of this at the Chevrolet dealership and I would 200% recommend them especially Joe who really worked hard and got me into a nice newer/used vehicle that I absolutely love!
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August 2024 by Mindy Fouts
Flag Chevy is the best!
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August 2024 by Fonda Walters
A one day issue led to "nothing wrong", then a one week stay to diagnose again, plus service within 4 days of completion of work and almost $2,000 later a check engine light came back on and I will have to go in to find out about this issue.
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July 2024 by Jay K.
Great experience! Dylan was patient and worked well with his team! Took care of my family and educated us with pros and cons of vehicles we were looking to purchase. Not to mention he had great patience with us and allowed us private time to think and decide on a vehicle within our family. Didn’t hover over us and he was a helicopter dealer.
Finance department was awesome as well. It nice to be educated on options, you just have to ask. After being educated on the options of added services and choices, it assured us that it was just a deal they were trying to make but also had the best interest for us!
We were able to meet the parts department team and get some goodies!
Thank you Dylan and Flagstaff Chevrolet team!!!
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July 2024 by Sevy Girl
I called to get my truck serviced but the phone would just ring then hangs up. I had to call back twice but went thru the ringing four times. It was annoying and I wouldn't go here to get my truck serviced if they run there facility this way. Instead I went to the GMC dealership and they were more professional. They took care of me and answered all my concerns, questions, and got me an appointment right away.
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July 2024 by Nick Cosper
GM service in flagstaff is unbelievably bad. Other dealer in town was terrible so we figured we’d try flagstaff Chevrolet. Our Buick has now has three transmissions fail. We had it towed to flag Chevrolet. They told us it would be about ten days before they could get to it, that was a bummer but ok. Long story short, they didn’t even open a claim for the repair with our warranty company (GM extended warranty) for 30 days! We finally contacted the warranty company as we were pretty sure we weren’t being told the truth and they said they’ve been waiting on The service department for a photo. That was days they were waiting on a simple photo that flag Chevrolet was disinterested in sending to them. Now we are nearly 45 days in and they still haven’t ordered a single part. When you take your daily driver to a service department you’d expect that they would make some type of an effort, not the case here. We’ve been figuring out rides, cars etc so flag Chevrolet can just let our car hang out in their service department. Will never be back here, as inconvenient as it is our vehicle will go to Prescott for warranty repairs in the future.
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July 2024 by Jonathan T
Small dealership but the service was excellent. Thank you Manuel Soto for your excellent customer service.
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July 2024 by Elmer Barton
Everyone was polite and got there jobs done.
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July 2024 by Luc Bedore
I want to give a big thanks to Flagstaff Chevrolet! Had some issues in the beginning but they made everything right and got me in a good car. Thank you Jose and Omar! I appreciate everything you guys did!
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July 2024 by Clint Glenn
Always first class service; by far the best in the city!
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June 2024 by Kameron Payne
Yes these guys are great Iam on file and they take care of me well. Thanks guys your appreciated!
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June 2024 by berny winters
Being a customer for over 40 years we still get treated poorly by service department although our vehicles obviously have plates and emblems of the local dealer. With gas prices as is and having to drive over 80 miles one way to get to the dealership just to get an oil change is a hassle at Flagstaff Chevrolet. SERVICE DEPARTMENT NEEDS CUSTOMER SERVICE TRAINING PLEASE.
