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March 2024 by Levi Sylvester
Fine REI, but they like to keep the parking lot nice and dangerous with not a single light. Mentioned to employees that their lights were out, and he told me it's been that way for 5 years and they weren't interested in fixing them.
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February 2024 by Erwan Leone
Expert help for everyone! Great buys and helpful hints…
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January 2024 by Michael Fredrick
REI is my first stop for anything outdoor related. Equipment, clothes, shoes, even food. Great selection, great products and great customer service.
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December 2023 by MeatSherpas Ortiz
Always fun to take the kids and answer all the questions they have for all the random gear
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December 2023 by John Kondratuk
On line order pickup. Very helpful staff. Strongly encourage you to become a member, great perks!
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October 2023 by Sami Puperi
They do not hold up to their word of return for any reason. I have membership and they said after 6 months I wore them too much. They woukd not exchange age shoes. Don't buy their membership, it doesn't work.
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October 2023 by Shay Baiker
Few workers here are extremely rude and just outright disrespectful, I will be literally voice recording my interactions here as the CEO needs to be aware of how horrible this is -specifically at this location. A note to management- please get rid of these people and hire some nice nau kids that actually need/want work. Your current customer service/cashiers need to be trained manners and respect. Speechless for how horrible these people are…
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October 2023 by Rusty Shackleford
Came in for a Grayl waterbottle, Evan was very courteous and helped me update my membership, which I had thought was gone/expired. (Membership is for a lifetime!) Thank you Evan!
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October 2023 by Steven
Brought my bike in for a tune up. Kelly and Trip went out of their way and provided great customer service, definitely will be back to this REI!!
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August 2023 by Shay B.
customer service has been much better here recently along with the employees being much more friendly and helpful with finding items. a few months ago it was terrible here so glad to see a change in my local rei!
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August 2023 by Marlena S.
Went in today to return two running long sleeve shirts that I didn't like. The material wasn't what I thought it would be. I didn't like the way they fit so I went in to return them using the credit card I had posted I got in my previous review. From the start Joel made it seem like he didn't want look up my transaction using my rei rewards phone number. He said I should have the receipt which I couldn't load on my phone email. He was looking over my rei membership return when he mentioned that I return EVERYTHING I buy there. Which isn't true, he said i keep abusing my membership by buying stuff but returning them. In the last few months I've purchased more then I've returned. Along with a $100+ hydration pack and almost $200 saucony endorphin running shoes along with running gels&hydration mixes. I keep items I actually am 100% satisfied with. That's the whole reason why I took up the offer of buying the membership in the first place. But to be told I'm ABUSING my membership and to be told I return EVERYTHING I buy just ruined my day and my overall outlook on this place. After all this he told me I wouldn't be getting a return rather a store credit after I used my credit card to purchase these items. I asked for a different associate. He called over a lady that approved my return. He tried to deny the return because of his own opinion not the stores. Won't be shopping here anymore. Rude and seem to not like his job. Everyone else that I talked to besides this associate was nice.
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August 2023 by Barrett Ryan
Purchased an Osprey Daylight Plus Backpack about 2 years ago. The bag had wear and tear from travel up and down the east coast and across the US. Osprey offered a lifetime warranty on the product and REI shipped it out. They could not repair the bag and so the completely replaced it for a new one free of charge. The review and shipping took about a week and was here within a few days of reaching the Osprey warehouse. Today I go pick up my new bag. Great service on REI's part and great warranty on Osprey. Very happy with my purchase and these companies. Thank you. From a Happy Camper.
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August 2023 by Amanda Wood
Small co-op, has bike shop, climbing gear, bikes, camping gear, apparel, and shoes. Great customer service and clean store.
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July 2023 by Dom Vanden Dries
This review is for employee Brandon. He was inconsiderate, short and unsympathetic to a faulty part on a camp stove. he would not work with me to find a solution to the problem. Absolutely does not live up to the customer service standards of other REI employees I have had the pleasure of interacting with.
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July 2023 by Curtis Barrett
The bike repair team was super helpful. They got my inner tube changed in fifteen minutes.
