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January 2024 by Hailey Foxx
Martina was so helpful and lovely through the entire process of getting my auto loan figured out. :)
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December 2023 by Catherine Talakte
I have been a long time member because of the awesome service I receive. I’d like to thank Ashlyn Neztsosie for her assistance, patience and kindness in helping me to mitigate some issues that I had. I have a better understanding and feel better that my issues have been resolved. Thank you Ashlyn!
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December 2023 by holly stone
I really like how Griffen helps me out.He is very nice and precise in handling the deposits.He has a positive upbeat and respectful attitude.I appreciate it!!!
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September 2023 by Todd Boehme
The staff is awesome!!! However management doesn't seem to want to give any of them hours. Every single time I come in there is one teller for the lobby and drive through. I don't think I have ever spent less than 30 minutes waiting in line and I've spent much longer than that on more than one occasion. Definitely probably faster to go to the butler branch.
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September 2023 by Eiko Garcia
I love my local OneAZ Credit Union! All the staff there are so helpful and friendly, they are a real community bank. Today Griffin and Ashlyn helped me with a fraud problem while Kaden did my deposit. They are all efficient and professional. I highly recommend them for your banking needs.
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September 2023 by A. H.
I went in not knowing what to expect while opening up an account and Amber was there patiently guiding me through each step! Very grateful for her kindness and knowledge about OneAz Credit Union.
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September 2023 by Harmonic Touch
Martina Martinez(personal banker) is amazing! Her kind, calm, gentle, approach was SO assuring as I signed up with a new acct at OneAZ credit union. I'm going thru identity theft and it's so overwhelming and she was such an angel helpin me start anew. Finally some1 that cud actually help me...Martina ROCKS! I'm feeling so safe and good about joining this new bank!! Thank you Martina!
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September 2023 by Jesus Cereceres
Martina Martinez was great!!!She has excellent customer service skills, kind, compassionate and very helpful. She made opening a new account enjoyable.. Thank you!!!! ?
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September 2023 by Christi R.
This location and possibly organization does not take complaints seriously. They say all the right things and do nothing. I posted a review about a month ago about this business location. They even commented on it. I wish I could've just responded to them there but it wasn't an option. I also talked to their main office and was assured they would fix the problem. They obviously are just saying what they are suppossed to and then throwing it in the trash because this Friday my husband had a super long wait. There were still only 2 tellers and a manager who doesn't care to jump in and help. I am very disappointed with their lack of genuine care and feeling ignored when they way they all behaved is not something I would've done when I managed businesses - there were several and I took business management courses - nor would I have allowed my employees to act in the manner that they did on my day. I try to remember the challenges I faced and how I handled them to be fair when juding a manager. The only time I complain is when things really stink.
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August 2023 by Carol James Hollamon
Dalton Shields was very pleasant, professional & informative. I am grateful he was able to answer all my questions during this horrible process of being scammed. I have been a long time member.Thank you Dalton & One AZ for being the greatest bank. :)
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July 2023 by Taylor Payne
Ashlyn was amazing. She made the process quick and easy and answered all of my questions. She was very friendly!
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July 2023 by Max Knaus
Dalton was a great banker. Helped me create a new savings account with a more competitive rate than my previous. Support your local credit union.
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July 2023 by Phillip Rebeaud
(COVID) Worst time of my life made better by my Credit Union Team Members @ the Hwy 89 location in Flagstaff. Needed to pay rent and it was the 5th, other than piling up late fees from my Mobile Home Park. Ashlyn Neztsosie, Assistant Branch Mgr. went out of her way to get me my Cashiers Check and I never stepped into My Credit Union. I didn't want to expose anyone else to this horrible virus. So she kept both of us safe and allowed me to do the transaction all while being in my car. She took my I.D and Docs, Cut my check and sent me on my way. Huge thanks to her and her team for their patience. Keep up your high attention to Customer Service as it says alot about your friendly staff. Ashlyn You Rock.
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July 2023 by veronica johnson
I just moved back to Flagstaff and needed a local bank, and was referred here by my family. Ashlyn and Jason were both so helpful with everything I needed! Glad I went with this branch!
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June 2023 by Jenna Pritchett
I love coming to the bank to talk to kaden. Every time I come in she’s more than welcoming! Today I watched her work so patiently with a women and her grandchildren. She makes everyone’s experience lovely.