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January 2024 by Kara Yazzie
Cherith was an amazing banker. She was so pleasant and helpful. She took her time to explain in detail how the services she offered would benefit me.
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January 2024 by Peanut Head
Cruz is great to work with, and the staff at this branch are pretty nice. That is where the positives end for me. If you ever move away from AZ, be prepared to go through the works. We recently moved across the country, and we gave the bank a travel notice and changed our address with them. They then proceeded to lock our card every time we tried to make a transaction. The customer service is non-existent, and hearing back is excruciatingly slow. The text message they're supposed to send you to confirm if it's you making the transaction doesn't even get sent out until 20 minutes after you've been standing at the cash register. We tried to utilize the chat option, but the person took so long to respond to one thing that the service was useless. She eventually asked our card info and then proceeded to say she couldn't find our account that we were looking at, open and active. Which brings me to their app, it's probably one of the worst banking apps I've ever used. The transactions take forever to go through. You could make a purchase and not see that notification come through until hours or even days later. The whole point of the notification is to see a transaction when it happens. The design of the app is just wonky, slow, and not very well organized. The bank hours aren't that convenient. 9 to 5... the exact hours people have to be at work. With not even a Saturday to make up for lost time. I'd only use oneaz for their loan services, but I had to switch banks because I just can't handle them as an everyday bank.
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December 2023 by Ryan Bales
My experience was amazing! I came in within 30 minutes of the branch closing for the day and everyone was incredibly nice and welcoming. Cruz stayed late and was helpful, informative, and incredibly inviting. I will for sure trust them for my financial future for years to come!
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December 2023 by Barbara Webster
I am writing to convey my gratitude for the excellent customer service I experienced with Santana at your branch. I was seeking an auto loan and time was of the essence in this case. It was made more complex with me located in Sedona and my son in Chandler. However, throughout our proceedings, Santana remained professional, courteous and went out of his way to ensure that all of our needs were met expeditiously. Santana provided a level of service that truly exceeded my expectations and made me feel valued as a customer. What an asset to One AZ! Please pass on my appreciation to him.
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November 2023 by Moe Wollery
Mr Cruz Pearson at the Flagstaff locationwas really really helpful. I was having some issues with opening my account and he was patient from the beginning to the end in helping me to get that issue resolved. He was very knowledgeable about the accounts and gave me really good insights. Thank you again Mr Cruz.
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November 2023 by Madison Weinrich
Cecelia was amazing and super fast! Deposited multiple checks and cash for me and got a new debit card all within a few minutes! Every-time I come in here she has the biggest smile on her face and is always ready to help! Thank you Cecelia
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October 2023 by Maya Morales
Mariana was very helpful! She solved my “bad address fee” and helped me receive my $50 bonus for referring a friend. She was wonderful to talk to as well. Thank you Mariana!
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October 2023 by Kalah Knight
Cruz at the Flagstaff Butler branch changed my life! I was getting paperwork notarized for a car refinance and he offered to help me look into refinancing with One AZ. Cruz was able to help me start my application process and lower my rate slightly over 10%. Thank you so much One AZ, I love my local credit union —they’re always a big help. Dalia was such a big help getting everything processed quickly remotely. Thank you both !!!
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October 2023 by Eemil H.
I don't even bank with them but I had an issue with my bank and the helped me right away! amazing service!
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October 2023 by Sofia Stokes
I recently switched banks to OneAZ so my spouse and I could open a joint account together and start a few investments. We made an appointment with Cruz Pearson and it was amazing! He laid everything out in a really understandable way. We got a lot done within the hour we saw him and he was super helpful when advising us on the best way to accomplish our needs. Very happy with our experience and I’d recommend OneAZ to anyone looking to open accounts with an AZ institution. Thanks, Cruz!
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October 2023 by Rachael Glover
My experience with OneAZ personal banker, Cruz Tanner Pearson, was amazing. Signing up for new accounts was easy, painless, and relatively fast. We started with just one account for my daughter and ended up opening one for myself and another for my teenage son. I would highly recommend this branch and its associates. Thank you, Cruz! We appreciate your professionalism and efficiency!
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October 2023 by Gricelda Medero
Cruz and Cherith have gone above and beyond my expectations. Super knowledgeable, friendly, felt like part of OneAZ family. They should be compensated. Great jobs to you both.
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September 2023 by Dakota Collins
Cruz is so very helpful and knowledgeable. Id recommend him to anyone. Mamie was also super helpful as it was her first day she was sweet and understanding. Great work!!
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September 2023 by A. T. Garden
Really had a good experience opening accounts with OneAZ after moving to Flagstaff for a job. We used another credit union before moving, but it doesn’t have a branch in Flag. We like the history of the credit union (a public employees credit union) and like it’s mission. Savings rates are good, too. The service related to opening the accounts was great. Much thanks to Cruz Tanner Pearson for the assistance, information, patience, and good humor as we worked to get everything started. Only reason for a 4 and not a 5 is I don’t really give top score unless its just too good to be true. For honest good professionalism, that’s just a standard, and 4 for me means quality and good standards.
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September 2023 by Djuana Seehorn
I always have an excellent experience at OneAZ. Kalia is absolutely amazing! She is always helpful and she knows her business! Service at OneAZ is the way service used to be. Their staff are here to help you, not give you an 800 number to call. I highly recommend Kalia and OneAZ in Flagstaff!