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October 2023 by Taylor Johnson
Bad experience from the start. I showed up, on time, for my car pickup and was declined my vehicle because I didn’t have a credit card. Although I just did this same thing in Phoenix. After getting that figured out (had to have someone in my party do the rental), I’m told I’m getting a small SUV even though I requested a mid size. The lady working the counter agreed that it was small… but that was that. She then told me at 3:20 my vehicle would still be 15 or so minutes, even though my pickup was for 3pm. She was extremely rude. Provided no resolution to the initial issue with me not having a credit card and declined me instantly. Very disappointed with the service I received and will avoid this rental company at all costs.
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March 2023 by Tracy Doerschug
We rented a car prior to our trip to Az . Get there we didn’t get the car we put down for . Gave us a Honda pilot 2021 which was fine . Good in the snow and mountains . Brake light and tires making a noise called Flagstaff and was told to go to enterprise in the area we were which was cotton wood . They had nothing available. Then was told to call the Sedona location . They don’t have anything either . Called corporate all they said they were sorry . We have to wait for a car to be returned . This is a safety issue . That car should have never been rented if out and not inspected . They reined my vacation. What’s left of it . I asked for a call back from a manger and they couldn’t give me a time frame when I would receive a call. Renters beware !!!!
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July 2022 by Mike Andrews
Very Friendly and professional. Our rental was great and the return of the our rental was very easy. Flagstaff is a beautiful place and the airport was small with friendly staffing.
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July 2022 by Erin Jester
Absolutely love this rental location. Staff is always friendly, helpful & just the best. Riley has helped me a couple times now when in a pinch & Zach was awesome today too - thank you!!
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July 2022 by TJ Duff
Just an average location. Not your traditional National car rental but mainly due to being a smaller area. Therefore, no major difference between this location and a regular enterprise rent a car. Except they are open later.
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June 2022 by Erin J.
I love the staff at this rental location! You can actually call & get a real person to talk to. Riley has helped me in two different cases & is just the nicest & most helpful person. Zach was awesome while helping me today too. I wish all rental car facilities were like this, and I rent a lot of cars!
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March 2022 by Rachel F.
Kaijai was extremely helpful, professional, and understanding as we worked to rent a car. He went out of his way to accommodate us and our situation and we had a great experience!!!!
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December 2021 by Jack Bauder
Great rental experience while on vacation in Flagstaff! I stopped in 3 times (pickup, return, and once to add an additional driver) - I was in and out in under 10 minutes each visit. Mr. Valentin Guzman provided exceptional customer service; he was friendly, quick to assist with anything we needed, and provided suggestions for cool things to see in the area. The vehicle was clean and easy to find. I will be returning to National the next time I'm in Flagstaff!
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November 2021 by Z-haan S.
The branch manager Kiajai Crouch gave the most unprofessional, rude, unfriendly, and the poorest customer service that I have every have experienced. First of all his overall appearance was awful wrinkles in his tight dress shirt and double creases in his wrinkled pants. He was very loud and rude. I'm so happy someone caught him on tape and recorded him. This guy needs to be unemployed and not doing any services that may include people. He needs serious anger management help and a mental health evaluation. This man should not be managing anyone!
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October 2021 by Ronald Conn
Friendly, excellent service. My first car got a flat, and they had me bring it right back for another car. Everyone was accommodating and professional. It was an excellent, seamless experience I would recommend to anyone.
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August 2021 by Justin Luksch
I would give 0 stars if I could! Outrageous hidden fees. We were told it would be $200 less than when we picked it up. When we called to ask to drop off the car 4 hours from original spot due to change in flights they charged us over double (over $500)!!!! Use this company if you want a car to cost you an arm AND a leg!!!!
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July 2021 by Dan Popovici
Imposibile to reach…no responses!
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May 2021 by Debra D.
Several months ago I reserved a premium car for this location. I called about a month ago and told him I had changed my pick up time from noon until 830. Zach told me that that would not be a problem. Two days before we arrived I called again and asked the same question. I was again told the earlier pick up time would not be a problem. When we arrived they did not have a premium car available. They tried to give me a Chevy Malibu which is one step below What I requested. when I complained that this was not sufficient they all of a sudden found a Chevy equinox that they could give me. When it arrived it only had a half a tank a gas. I was told to bring the car back empty and I certainly will do so. They tried to make amends only after I called them on the first mistake . The way I see it they made two mistakes. They didn't have a premium car and then they tried to weasel out of giving me a decent ride. Making it up on the third attempt with a car with a tank Half full is not sufficient. I have been an emerald club member for a dozen years. This is not good business.
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May 2021 by Terry Jordon
Called in multiple times, repeatedly placed me on a “brief hold” only they never pick up again. This is not good customer service and there is never a good excuse to make people wait 15-30 minutes on hold. Staff better. If certain days of the week are busier, ensure you have adequate headcount to meet customer needs.
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October 2020 by Kristin Stokes Ward
Very kind staff, wonderful car, clean and easy to work with.
