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10AM - 6PM
4429 US-89, Flagstaff
Mobile Phones
10AM - 7PM
4650 US-89, Flagstaff
Mobile Phones
“Worked with Kevin to get a Trump phone, aka “you don’t have to pay”
His knowledge saved me having to return to complete process.
Both Kevin and his colleague were courtesy and I enjoyed the time it took to complete setup and Kevin’s instructions to complete setup and update of phone was clearly explained”
“Jake was extremely knowledgeable, helpful, and patient. He answered all of my questions and explained all of my options. This was the best experience I have ever had at Verizon and I left feeling confident in my purchase. Thank you Jake. You made a usually stressful decision very easy.”
“Really good experience here! I have a pretty old iPhone and it wasn’t charging properly, super finicky and felt loose.The man working today said he wanted to try cleaning it out first. I had compacted enough crud in there that it wasn’t allowing the charger to seat properly. He did say the port was a bit loose but told me to take it home and see if I had any issues with it. He told me they could replace it for a really reasonable price if I continue to have issues with it. He didn’t charge me for fixing the issue and now my phone is charging again. Thank you!!”
“i had a great experience at this location, Caleb helped me out and was very patient and answered all my question! he even stayed after the store closed to make sure we were satisfied with everything.”
“Recently stopped in to transfer service from T-Mobile as call quality and connectivity have gotten progressively worse. The two gentlemen working were incredibly kind and knowledgeable and there was no lapse in quality despite a full room of people they were attending to. Daniel helped my boyfriend and I with our phones and was funny, fast, and made us feel like we were truly getting the best deal. Would recommend this location to anybody needing support.”
10AM - 7PM
1500 E Cedar Ave #78, Flagstaff
Mobile Phones
“So today is my first day with Cricket. I switched from Straight Talk and order the “bring your own phone and number” for $69.99. I paid $70.83 cents after tax. I did this to prepare for my trip abroad to Mexico. Immediately, there were issues transferring my number. So I called straight talk and they quickly provided me with the mystery zip code I never lived in. Then I called cricket back. The call center person worked to resolve the number transfer successfully, but gave me all this false info about my payment not being received, but he could see that everything was in the system so he was planning to help me activate my phone. Then the line cut, because straight talk released my number. I drive to McDonald’s to do wifi calling, and the customer service line was closed. I try to activate it online using the email I received. I received an error message. I start crying. I’m disperse camping in Coconino Forest and I needed a phone for work and safety. So I call this local store 30 minutes before they close, and Justin told me to come in. I rush over there with my cat and dog in tow. I tell him my “short story LONG” and he assures me he’ll fix it. He confirms my account, my payment, and quickly activated my phone. He also informed me my plan came with HBO max that I could watch in the forest in my tent. He was kind, funny, and we had great conversation. The call center about ruined my first day with Cricket, but Justin saved it. His parents messed up naming his brother Jesús, because Justin is a real savior!! A life-savior! Thanks Justin and the cricket team on Cedar in Flagstaff.”
“TMobile in Flagstaff Mall is ⭐️⭐️⭐️⭐️
We are on a cross country motorcycle trip and one of our phones hit the road and was smashed beyond recognition. Needing a new phone urgently, I called the store before heading over (as this would be our second store trying to get a new phone). The situation at the previous store was explained and Sam was a big help, also recommending accessories. Sam is very friendly and professional. Sam is an asset to TMobile. I also want to mention the Assistant Manager, Kyle; he is very nice and is readily available to his team!”
“Jason was very helpful in solving a captcha/browser issue for me on my iphone14. He patiently walked me through the steps to take to solve the problem and what to do if the issue recurs. Thanks very much!”
“After 31 years with Verizon, I just moved over to AT&T and I am so glad I did!
The store manager, Matt is absolutely incredible!! He spent two hours with me helping me to set up my account and making sure that everything was in place and Perfect! If the company is as helpful and determined to offer excellent customer service as Matt offered today, I will never need another cellular company. Not only is Matt extremely knowledgeable of the products but also very aware of the companies policies and perks. I have never seen anyone so determined to make sure that everything was completely setup ti my satisfaction and that I was happy. Customer service is a priority for Matt and I so appreciate him. Done”
“Montserrat and Kinverly are always well dressed and have very good hairstyles, presentable, very friendly, charismatic, and bilingual and they make me feel comfortable speaking Spanish. Very good service !!!”
“Just went in to grab a PS5 controller in the electronics section & had Leighton as our cashier. He was so kind & talking with us! 10/10 experience because of him thanks for being such a nice person!!!”
“I've been added to my sons family plan and I went in to close out my old account. The people at verizon have always been pleasant and understanding. The young man asked how he could help and showed me respect without interrupting or complaining. I had been at another service, to get set up on my sons plan, and they were rude and pushy and whiny. It was so nice to be in this verizon, that I wished my sons plan was with them. Thank you verizon for hiring good people.”
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“Honestly can’t stand going into Verizon stores, but this time when I went in it was the best experience because of Miguel! He was so patient and personable. Miguel answered all my questions and I really appreciated his help with my phone!”