-
October 2024 by Rachel Lentsch
Michael and his team were amazing! We were traveling back to Phoenix on a Sunday and had the charging light come on in my car. We realized that the serpentine belt fell off and needed to be fixed. Being a Sunday, we were having issues getting anyone to see us, but as soon as we called them they said to bring the car in and they would take a look at it. They were able to get the belt back on but noticed the tensioner pulley needed to be replaced. They were so helpful in trying to do anything they could to get us home but being a Suzuki and a Sunday they weren't able to get a part that day. They gave us a few options and even offered to tow my car back to Phoenix if we wanted to get it fixed down there. They also offered us a rental car to get home and come back up to get the car later! I can't recommended them enough, they were so helpful and had great service and saved us from being stuck in Flagstaff!
-
September 2024 by Shannon Pulliam
Horrible customer service from the woman at the front desk, no active phone number to call, and “diagnosed” my car with the exact sentence I wrote in my description of what was wrong.
So I walked in on Monday to ask if I could have my car looked at and was met with a dirty look by the woman at the front desk (Okay, I understand it was a risk but it wasn’t an insane one. It’s not unheard of lmao) and was told to make an appointment, she said I could come in on Wednesday morning, but she did not give me a time, I set an alarm for when I guessed would be a good time but I slept through it on accident after working a 12 hour shift, showed up a little after 11 to see if I could still get my car looked at, she said “I thought you weren’t gonna show up.” but still had me fill out paperwork. They wanted me to check off vague boxes about car troubles, and gave me barely any space to describe the issues my car was experiencing, leaving me to describe in little detail what was going on. I was called 5 hours later asking if I can bring a spare key because they can’t get my car to start. I explain to them the safety feature that my car has and how to turn the car on. They still insisted that I bring the spare key to “eliminate a dead key battery as a cause” I go to drop the key off and now the front desk lady is telling me she might call me in the morning. This was not mentioned once this entire time. “Hey, we are still happy to help you! But, unfortunately because you showed up late this may require us to keep the car overnight!” would’ve been nice. I get argumentative because plans are changing rapidly and I was unaware that this was even in the realm of possibility. I leave and on my way home I realize there is vital information I may have missed on the paperwork so I call to explain this issue to them in more depth and the front desk lady continues to tell me the tech just wants to eliminate a possible cause, one that I know is not the cause, but comply anyway. (BTW they told me the spare key worked despite the security feature, except my car is still doing the exact same thing as with the previous key…)
I get the call my car is ready not 5 minutes later and they charged me $139 for topping off my transmission fluid (I had transmission fluid sitting in my front seat for when I need to fill it) as well as the diagnosis. The diagnosis: the exact same thing I wrote on the piece of paper inside.
Also, my car is kicking even worse after they topped off my transmission fluid, which they told me would help the kicking.
If I could have talked to somebody that knew what they were doing, and was the one to look at my car, instead of having to write minimal descriptions of the issue on a piece of paper and as well as a game of telephone with the front desk lady that doesn’t know what she’s talking about or how to handle customers, this would have not been an issue.
Michael, I know you’re gonna negatively respond to this like all the other one star reviews you get but that doesn’t make your business good or you a respectable person.
-
June 2024 by Doug Dull
Nothing but thanks and appreciation to Flagstaff Transmission Specialist (FTS). I was traveling through on a cross country trip in an RV having issues with my towed vehicle and only in Flagstaff for 2 days.
Went to a dealer first and they charged me $160 to tell me they could replace my transmission for $7500.
Next shop estimated $2000 to investigate and fix the problem.
FTS squeezed me in. In the same amount of time the dealer had FTS diagnosed and fixed the issue and only charged me $450. No new transmission. Just a transmission flush and code reset.
They were lifesavers. Friendly, informative and fair.
-
April 2024 by Matthew Sanchez
My names Matthew kyle sanchez, unsure if someone left that last recent review tryna impersonate me but Michael has a great shop I have brought my truck here ever spring to get my ac addressed as well as I’ve had him do other repairs in the past, never had an issue or run around always a great price an decent turn around. Also about 2 weeks ago I got stuck tryna pull a buddy outa some mud an with out hesitation Michael sent Steve an Joe to winch me out he also has done a few tows for me in the past. He’s a great guy with a great team behind him. I’ve sent him multiple referrals as well a they all leave happy an tellin me thank you for tellin them about em. Michael’s other buisness the mobile mechanic side he has done some work for my family an never had an issue as well. I’d recommend 10/10 any day of the week!
-
April 2024 by Kyle Sanchez
This place came recommended to help with the most minor problem... Gaining access to my transmission drain plug. I walked in the business card recommendation, the lady was apologetic about being too busy for me that day. We set an appointment for 10:30 the next morning. I arrive and fill out the paperwork. And I waited in the waiting room for HOURS. I didn’t get out of there until approximately 1:30 in the afternoon. They tell me all that was needed was to loosen a plug, which is what I told them. Then have the nerve to charge me a $90 diagnostic fee. Even though they admitted they didn’t diagnose anything. However, they wanted to spare me the extra labor fee of $160. Wow so generous(sarcasm). Have no clue how in the world they ended up with a Best of Flgstaff award for 2023. So very disappointing.
-
February 2024 by Patrick Florey
Nothing short of an excellent experience with this shop. In a community that is severely lacking in skilled tradesman in all areas we are lucky to have an honest locally owned transmission specialist like this in town! As a small local business owner myself, im extremely greatful for their knowledge, skills, and communication through my dealings with them in getting my car fixed. The office staff is polite, informative, and professional, the techs are knowledgeable and efficient at what they do, and my car was in good hands from the minute I dropped it off. Id recomend them to anybody in a heartbeat!
-
November 2023 by Mike Mckissack
Mike and the team are great! I send him all my people. He takes care of me and his prices are reasonable. They’ve got a tow truck it two, too. Highly recommend!Service: General repairs & maintenance
-
November 2023 by zane zway
This is a TERRIBLE shop. Went in with transmission problems. Came out several days later with a transmission that overheated and blew up later that night leaving me stranded hours from home. Trans fluid everywhere. It wasn’t even reinstalled correctly when my local shop had a look at it. Sage and Michael (owners) refused to take any responsibility and they kept my $1500. Avoid this shop like the plague. Save yourself.Service: Transmission
-
November 2023 by Stxr 3.
Very nice team here, they are knowledgeable and down to earth. Wont overcharge you for anything that you don't need. We hit some debris on the highway and they let us know we were good to make it to our destination and checked us out and didn't charge us anything would highly recommend.
-
October 2023 by Adrian D.
Took three days and $90 to misdiagnose the problem. Luckily I didn't get the parts and the work done.
-
August 2023 by JD Drinen
Destroyed my sister's vehicle while it was in their possession to have transmission evaluated. Owners took no responsibility, blamed it on an employee and made my sister deal with the employee's insurance rather than making it right through their own insurance. Do not go here.
-
August 2023 by Daniel Cole
I took my car in because it was acting a little funny the way it was shifting. After two days of not working on it and not calling me to tell me what was going on, I called them to tell them that I was going on vacation for a week and half. I told them that they could do a transmission service if necessary. I also dropped off a new O2 sensor that I had ordered and received after I dropped the car off. I told them they could install it if they needed to in order to diagnose the transmission. I went on vacation. I didn’t hear anything back from them. I got back late, went to meetings all day and called them to see what was going on with my car. This was 2 weeks after dropping my car off. They transferred me to the mechanic(the person answering didn’t want to tell me) who told me that they had smashed my car but that they were going to fix it. I couldn’t believe that they hadn’t called me to let me know this, or that they were “fixing” my car without notifying me first. The next day my wife and I went in to see what was going on. Our car was smashed pretty good. There was a fair amount of body damage as well as damage to the fans and coolers. They had the front end of the car removed with parts all over the ground and had started to replace the fans, radiator and coolers before doing the body work. As you can imagine I wasn’t very happy that they hadn’t notified me and started to do repair work on my car outside of transmission work. I think that considering the situation, I kept my cool a lot more than most people would have. Their story about this all seemed fishy and it looked like they were just trying to cover it up without me finding out. We waited for the owners(Sage and Michael Faul) to come in. They came in and were very confrontational about the whole thing. They didn’t introduce themselves as the owners or say that they would take care of it. I don’t think that they even apologized for it. It wasn’t their fault since their employee did it. They blamed us that we were going to ruin the mechanic’s (18 year old who hit my car) life. I wasn’t happy that they started to fix my car before getting an estimate and they were upset that this poor kid spent his own money to buy new parts for my car that I didn’t approve of. As it turned out the mechanics dad’s insurance did cover it and the insurance company ended up totaling the car. This was after giving me the runaround because the story given to the insurance company didn’t match what they had told me. Michael said that it was his executive decision to not call me and to start repairs on my car. They also told me that they replaced my O2 sensor cleared some codes and that there was nothing wrong with my transmission. I have no idea if they really even evaluated my transmission or did anything to it. Accidents happen and I’m not upset about that. I’m very upset about the way they handled this situation. Sage told us that if we got the car fixed (this was before it was totaled) to not bring it back to them to work on the transmission. They are not good people and I will not be doing business with them or recommending others do business with them. They also own Flagstaff Mobile Mechanic and Northern Arizona Towing Services LLC.
-
August 2023 by Jessica Ledbetter
Brought my truck here for new motor and transmission. Took 5 months. Truck wouldn’t start when I came to pick it up. They jumped it and I made it home but third gear felt strange. I discovered they “fixed” my detent cable with bailing wire. When I called to talk to them about it the owner refused to talk to me, told his assistant to tell me they took it to Nationwide to fix it. I called Nationwide and they said when FTS brought the truck to them none of the vacuum lines were attached properly so they fixed them, and the bailing wire was only supposed to be a temporary fix. FTS did not tell me about the bailing wire. I have had my truck back for about 2 days. It is stalling, dying, leaking, gutless, and the drivers window no longer works. 5 months and $9,000 later with NO accountability from the shop. The owner will not talk to me. Extremely disappointed, I love my truck.
-
August 2023 by Dawson .M
Best transmission shop in town and all of the techs know their stuff, they do great work!! Very thankful for this shopService: Transmission
-
August 2023 by Daniel C.
I took my car in because it was acting a little funny the way it was shifting. After two days of not working on it and not calling me to tell me what was going on, I called them to tell them that I was going on vacation for a week and half. I told them that they could do a transmission service if necessary. I also dropped off a new O2 sensor that I had ordered and received after I dropped the car off. I told them they could install it if they needed to in order to diagnose the transmission. I went on vacation. I didn't hear anything back from them. I got back late, went to meetings all day and called them to see what was going on with my car. This was 2 weeks after dropping my car off. They transferred me to the mechanic(the person answering didn't want to tell me) who told me that they had smashed my car but that they were going to fix it. I couldn't believe that they hadn't called me to let me know this, or that they were "fixing" my car without notifying me first. The next day my wife and I went in to see what was going on. Our car was smashed pretty good. There was a fair amount of body damage as well as damage to the fans and coolers. They had the front end of the car removed with parts all over the ground and had started to replace the fans, radiator and coolers before doing the body work. As you can imagine I wasn't very happy that they hadn't notified me and started to do repair work on my car outside of transmission work. I think that considering the situation, I kept my cool a lot more than most people would have. Their story about this all seemed fishy and it looked like they were just trying to cover it up without me finding out. We waited for the owners(Sage and Michael Faul) to come in. They came in and were very confrontational about the whole thing. They didn't introduce themselves as the owners or say that they would take care of it. I don't think that they even apologized for it. It wasn't their fault since their employee did it. They blamed us that we were going to ruin the mechanic's (18 year old who hit my car) life. I wasn't happy that they started to fix my car before getting an estimate and they were upset that this poor kid spent his own money to buy new parts for my car that I didn't approve of. As it turned out the mechanics dad's insurance did cover it and the insurance company ended up totaling the car. This was after giving me the runaround because the story given to the insurance company didn't match what they had told me. Michael said that it was his executive decision to not call me and to start repairs on my car. They also told me that they replaced my O2 sensor cleared some codes and that there was nothing wrong with my transmission. I have no idea if they really even evaluated my transmission or did anything to it. Accidents happen and I'm not upset about that. I'm very upset about the way they handled this situation. Sage told us that if we got the car fixed (this was before it was totaled) to not bring it back to them to work on the transmission. They are not good people and I will not be doing business with them or recommending others do business with them. They also own Flagstaff Mobile Mechanic and Northern Arizona Towing Services LLC. Several of the 5 star reviews here are for the previous owners.
