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March 2024 by Eileen Caver
Do not use Hertz at all costs. I was told to go to this location to exchange a damaged vehicle 3x by Hertz roadside assistance. When I arrived no representative was at the counter for a very long time. When the representative returned, the representative was very rude and told me they could not exchange the vehicle. She advised the roadside assistance was a third party vendor and unrelated to Hertz- so please know that this line is fairly useless when it tells you to exchange a vehicle. The service at this location was deplorable and I will never rent from Hertz again.
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March 2024 by Stephanie Gordon
Hertz charged my card and when I came today to pick up my rental I was denied a rental and told to call a 1800 number to get my money back I have to miss an appointment I've been waiting for from a neurologist because of them and my money i paid
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March 2024 by Liz
Great pickup location within the Flagstaff airport. Agent very friendly and accommodating. Car was clean and gassed up to go right outside of door.
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March 2024 by Drew Wartenburg
Integrity, respect, responsibility. The three pillars of Hertz’s Code, which is meant to guide all aspects of their business.Unfortunately, there are some gaps in the company culture between the profit seeking and the customer service aspects of Hertz’s practices.After a local, two-day rental to get us through a car repair, the crew at the Flagstaff Airport pulled two opportunistic and deceitful moves by charging a late fee and an excessive cleaning fee on our final bill.After taking up the late fee charge with a customer service rep, I later noticed that my initial billing estimate—from the time of pickup— already included a fee for an extra hour, even before I had driven the car away. After picking up the vehicle shortly after 2pm on Sunday (closing time is 3pm) they went ahead and pro-rated the bill out to my designated 3pm dropoff time two days later.During our time using the vehicle, we put the back seats down and laid a blanket down to cushion some items we were transporting. Within minutes after dropping off the car the final bill can through via email with a $50 excessive cleaning fee tacked on.I returned to the rental counter to inquire and was told that there was dog hair in the back of the vehicle. I explained that we had laid a blanket from the garage there and asked to see the vehicle and the excessive cleaning job we had triggered. A mere 23 minutes after handing over the keys, I was told that the vehicle had already been cleaned, and therefore I couldn’t be shown the alleged mess.A complaint filed with Hertz corporate came back siding with local management (shocking), outlining the fact that the back of the vehicle had ‘a ton of pet hair.’I wish I had taken pictures of the rental upon pickup and dropoff. The seats and windshield were dirty when I first got in, and any pet hair that came off our blanket was barely noticeable when I did a sweep of the car for any items left behind.It’s too bad when customers can’t be shown basic respect and courtesy. The employees at the Flagstaff Airport were smug and dismissive, and I hope they feel pleased about adding an extra $75 to our rental.I canceled my Hertz Gold membership and will make sure never to rent from the local or any other Hertz establishment. I hoped after a similarly negative experience last year with Hertz in CA that it had been an outlier incident, but it seems like a there is a lack of corporate accountability in this case.
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March 2024 by Luann Benedict
We did not pick up a car. Was at the airport to pick up our son,who flew in for the week.
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February 2024 by Tina Myslinski
The employees at this location were super helpful when I needed to switch my drop off location on short notice! Choose Hertz when you land in Flag!
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December 2023 by Benjamin Mark Moss
Outstanding customer service by Craig and Terra, helping me overcome a problem that arose when the Hertz website allowed me to book a reservation at a time when this location was closed. Craig and Terra found a solution to get me on my way. While I was very frustrated with the problem, they made me very happy with the solution. I would highly recommend! I would also urge Hertz to limit the availability of reservations close to closing time, and meanwhile I recommend that customers verify that the office is going to be open at the time they make their reservation.
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December 2023 by Tyler Hager
Although this is a small Hertz at a tiny airport, the customer service at this location is superior to any other Hertz location that I've ever used, including large airports in big cities. Terra always remembers me when I return to Flagstaff and has my paperwork and rental ready and waiting for me. I'd give this location six stars if that was an option! 10/10 definitely recommend Hertz @ FLG!
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December 2023 by Joshua Choi
I got there early before they open. Still they helped me to rent a car. Mike was super helpful. Highly recommend this place !!!!
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November 2023 by David Logan
Reserved a car days before…morning pickup there were no cars until an hour later. I drive a 2023 Nissan Sentra which was nice but it ran out of window washing fluid 2 days into using it (drove 4 days Xcountry)
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October 2023 by Erin
I’ve had as negative of an experience with a rental company car company that you can have. This location kicked me while I was down. Their cars are unreliable, they don’t inspect them, and you’re bound to be left stranded without cell reception, enduring toxic chemicals while they expect you to wait 14+ hours for a dammmmed tow. I don’t know who else to recommend but this is not the place.
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October 2023 by M
I’ve had as negative of an experience with a rental company car company that you can have. This location kicked me while I was down. Their cars are unreliable, they don’t inspect them, and you’re bound to be left stranded without cell reception, enduring toxic chemicals while they expect you to wait 14+ hours for a dammmmed tow. I don’t know who else to recommend but this is not the place.
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August 2023 by Melissa Anderson
Customer service was impeccable. I believe her name is Terra...she was extremely patient and kind. I'm enjoying the red mustang ? God is good.
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June 2023 by Kraig Hamady
I usually don't rate car rental places as I usually have pretty low expectations. The people here were super friendly, efficient and helpful. We were in and out super fast and they still apologized for any delays.
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June 2023 by Cristiano Veluti
Excellent customer care! Had an issue with a rented car and they worked to fix everything! Manager really caring and gentile. Staff kind and professional. If you are around Flagstaff and need a car look for this place!!! Highly recommended
