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February 2024 by s t
Unprofessional manager. What truly irritates me is hearing managers speak negatively about their employees to other associates in front of customers. I don’t care to hear about how an employee did X and how outrageous it is to think she could do Y. Save it for literally any other time when you’re not standing in front of someone you told to load their own donations.
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November 2023 by Elle
Can't believe this crummy place replaced the Barnes and Noble. Flagstaff has gone so far downhill... No wonder we rank so low in education. Guess we need businesses marking up free clothes they receive instead of good bookstores in a college town. Makes sense (cents).
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November 2023 by Christy Palmatier
It’s the cleanest most organized GW I have ever been in.
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November 2023 by Haven Recording
Huge… Just huge. Very, very organized. Love it!
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October 2023 by Jennifer Roy
BEDBUGS!!! Visible bedbugs crawling on the clothes. Management notified, response : "Oh yeah, we know". !!!!! Do not go here unless you are looking for some tiny new roommates who won't go away.
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September 2023 by Jessica Robson
Very rarely give 1 Star reviews.But, seems to be that all Goodwills now a days deserve one. The prices for a donation center are being priced as if the items are brand new. My husband used to be a manager at Goodwill years back and always comments on how much he would actually charge for it verse now.I go out of my way to donate to Savers now.They run it well.
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August 2023 by Laura Putman
As of today this Goodwill store has not reinstated their donor pick up truck for those who can't take their donations to any one of their three stores. They cancelled the pick up service at the beginning of COVID in 2020. I don't understand why an operation with multiple locations and as successful as Goodwill can't provide donation pickup especially for those of us who can't take our donations to their store.
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August 2023 by Angela Angeli
Some of the quality of clothing has gone way downhill, but I suppose that is to be expected with more stores opening in town. Perhaps there is more of a margin for error.Some good deals, but some trash also. The pricing for a lot of the clothing and items is WAY off. It's basically being priced the same as you can get some newer items.Secondhand should ALWAYS be cheaper. ALWAYS.You can tell some of the people who shop here peel tags off the merchandise to (maayyyybe get a better price?)There's also quite a bit of theft, which is annoying, but to be expected, I suppose?The crew in Production are some of the most down to earth, hard-working and kind people I have ever met.So it's a mixed bag all around.
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May 2023 by Kathy Barry
Great store. And nice merchandise. I think they keep the best of the best here. I’ll be back for sure.
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February 2023 by Chris Owens
Goodwill was great. I found some good dresses and skirts. Next trip I plan on finding blouses.
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February 2023 by Garrett Acree
Very clean store, nice and courteous employees. Good selection of clothing!
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December 2022 by Brandon “Navajo Owl” Martinez
I thought this store was and always maintaining of good standards. This stores prices are reasonable and well serving of the community. No matter where you are or what are your reasons for coming everyone can agree the prices are cheap. Weather it be clothes, toys, or video games. Shopping here is such a great alternative from going to other chain stores. As you will be saving money, recycling, and even have tools while it was used it can be just as good as quality as if they were brand new although you may have to look for something like that but it could happen. Sure there’s the occasional problem here it’s not perfect but it is near perfection. I’d give this store four out of five. It doesn’t get five stars from me because of the fact that they are understaffed. While I don’t see that as their fault I do still see it as a problem and until it’s addressed it will be four stars as of now. But it earned four stars for providing an excellent experience every time it was not a perfect experience on some but it was resolved and I’m very appreciative of that as a shopper. Real quick get in to spring cleaning if you have anything to drop off it’s so quick and easy here every time we did a little bit of spring cleaning it was just a five minute process at the most and we were fine after that. Do please come here it is such the way of life of saving and possibly even going retro as myself I like to dress as if I was in the 90s it is very easy to do that by just grabbing a pair of jeans and graphic tees. And you’ll probably be spending a fifth of the price that the kids at the mall do. You’ll look good and stylish on a budget. Overall a well run store not perfect could use a couple more staff but otherwise it is fine.
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November 2022 by Abby C.
Since COVID, I have been collecting VHS tapes and Goodwill has been my go to due to always having them in store for such a good price. Just this past spring I purchased a couple from that goodwill specifically. However, this past weekend I made a visit to get some other things as well as check to see what VHS tapes they had available. The employees were bringing stuff in from the back, stocking the shelves so I assumed there would be a lot for me to choose from. There was not. I patiently waited, walked around the store looking for other things, kept checking back at the section where they keep them and none of the employees had added any to that section. I decided to ask an employee, who was very friendly and helpful, if they had any and was saddened to hear that they are not allowed to put them out for sale and instead are told to THROW THEM AWAY. On top of that, this nice man told me that they had just received someone's whole collection and they were not allowed to keep it, and instead had to toss them. How wasteful and disappointing, honestly, from a vintage aspect of it. I'm giving a 3 star rating purely for the employees who helped me and told me this information because I understand it's not their fault at all. However, the business itself needs to reevaluate its decision on tossing vintage stuff like this away, because I, as well as I'm sure other people who appreciate them, hate to see them thrown away. The gentlemen who helped gave me suggestions of other places to go to find them, which was very kind! Kudos to them. However, I love going to goodwill because of the pricing I would get and would wish that they would send those tapes over to those other donation places rather than putting them in the garbage. Just wanted to give this review to spread awareness to others who are searching OR for those looking for a place to donate their VHS tapes. Don't go here as they plainly stated "You won't find them here, ever!"
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October 2022 by Patty O.
Goodwill is my favorite. This store has deals every single day. I love the selection!
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October 2022 by Chelsea E.
Great Goodwill. Found some really cute antique cups! Prices are sensible and it's decently organized.
