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October 2023 by Sandy P.
This has been the most screwed up appliance purchase I've ever had. I own rental properties. I buy a lot of appliances. I purchased 6 appliances for a new rental in the Flagstaff/oak Creek Canyon area. In other words, I bought new appliances for the entire rental property. The older man in appliances department was great to work with. The problem began when 2 or the 6 appliances weren't correct at delivery. One was damaged and one was the wrong size. Trying to get these re-ordered and delivered via TempCo has been the worst experience. If it weren't for the original man in the appliance department (older guy, very knowledgeable), I might have just given up and purchased the refrigerator and microwave in Phoenix and driven it up. (I should have done this.) . I tried calling TempCo as instructed by the staff at Home Depot; both times I was on hold for over 30 minutes and never was able to speak to anyone. Is this Russia? I cannot even begin to describe the issues in trying to get confirmation of my order, refund information, and schedule delivery, Both appliances are to be delivered this Friday and I still have not received the refund on the refrigerator, so we will see if it's still a complete fiasco. Mind you, I have to drive up from Phoenix to receive these so scheduling is important--and trying to get confirmation a few days ahead is impossible. I will never purchase another appliance through Home Depot again, it's a waste of my time. The TempCo experience has been horrendous, the absolute worst customer experience of my life. Home Depot should get rid of this branch of their service, it is awful.
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July 2023 by Holly G.
Someone named Tiffany claiming to be a manager is absolutely horrible and should be fired on the spot!! She has no customer service skills and is unable to communicate!! I bought a pallet of bricks and they were supposed to be delivered today but they didn't deliver them so when I called to find out what was going on Tiffany was unable to deal with the issue and just said my money will be refunded and hung up!!! I still wanted what I paid for but Tiffany was incompetent!!
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July 2023 by Lynne B.
I purchased three garden hoses through Home Depot online one year ago. they were the new tube-within-a-tube engineering, so lightweight, easy to handle, etc. They were great until they were NOT.A month or two ago I returned one, as it had burst leaks everywhere. the lady at the returns desk (Flagstaff, Rt. 66) found my online order, and made a refund happen.Today, I tried to return the remaining two, which now have multiple leaks, again at the Flagstff, Rt. 66 store, and I was told that, although she could see my order, she "didn't have it in her system"...therefore, no refund was possible.Garden hoses should last more than a year, especially when drained and brought inside during winter. Home Depot should stand behind what they sell, or refund for poor quality.
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July 2023 by Lori R.
My boyfriend and I live in another town in AZ and frequent that town's Home Depot almost daily as he is a remodeling contractor. We came to Flagstaff to do a small job and needed some supplies. I wanted to leave this review because we encountered so many friendly and helpful associates. They seemed to really enjoy people and working there. Our little dog also enjoyed the love she got from some associates, especially the ones who kneeled down and let her give them a little smooch. I believe work culture has a direct impact on efficiency, staff recruitment and retention, and overall customer satisfaction. So props to this Home Depot for great customer service and great culture!
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May 2023 by Don M.
Worst experience I've had at a Home Depot and I'm typically a huge fan and frequent shopper, just at other Home Depot locations. The cart corrals were so packed with shopping carts, they were over flowing into the lanes of travel in the parking lot. Several of the signs/letters on the building are missing, further making the exterior look like garbage. The bathroom had to be the biggest disappointment... every toilet was full (hadn't been flushed) little toilet paper squares were literally everywhere, the door was propped open, the walls were filthy...the entire place was just disgusting from the exterior to interior.
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January 2023 by Abe D.
Very friendly and helpful staff, cashiers are outstanding and went out of their way to bring me a cart.
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November 2022 by Carlos V.
I placed an order at the pro desk and was told it was going to be pulled and loaded. An hour later come to find out no one knew about my order and the employee no where to be found. I talked to another employee and said she would take care of it no to worry. 2 hours later could not find that employee. I found a cashier and he was able to convince a few employees to load me. I am at 3 hours and still not loaded I would of loaded the 60 sheets of drywall myself but they were stacked too high to reach. This is very upsetting that home depot allows this happen. This has never been an issue.
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November 2022 by J B.
CONTRACTORS: Do not use Home Depot for your business needs. Find another supplier. Home Depot will consistently cause you delays and cost you money. There is nothing "Pro" about this company. I have spent over $30000 with these clowns and I will not be spending any more. I had a huge job due to start YESTERDAY but due to the incompetence of Home Depot the job is now delayed a week, once again another delay costing me money and potential customers.This is not the first or second or 3rd time jobs have been delayed because of Home Depot. Over half the products that were to be delivered for this latest job were either cancelled, shipment delayed, or was notified that materials were delivered and they were not. I had to get on the phone, call customer service and ask what is going on with my order, "sorry sir the delivery company was not able to deliver that package so we just sent it back to your nearest Home Depot" No notification, no email, no phone call, absolutely no type of communication at all. You would think there would be some type of EFFORT to let contractors with "Pro" accounts know if materials are delayed or there was a shipping problem, some sort of communication. But Home Depot is such a large company, they simply do not care, "We lost your business, so what? Theres a line of contractors who will take your spot." Is THIS how you want to be treated by your materials supplier? Is this an acceptable way to do business. The answer is hell no. Find a local, smaller company, buy your materials for large jobs from a contractor supplier, do not use Home Depot in any way shape or form for your professional contracting company, look elsewhere.
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October 2022 by Susan H.
I purchased a large Husky Tool Chest on June 9, 2022. It weight so much a forklift had to load it on our truck and we had to use a tractor to get it off.When we finally got it all together we plugged in the light bar and guess what...nothing. We try it in several plugs no light.Got a hold of customer service to let them know and they said they would look into replacing it, that was June 9, 2022. With several emails back and forth today, October 13, 2022 I finally called them and hear it is in the mail.Well we will see......If this is the customer service I should expect I think I am going to LOWE'S.
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September 2022 by Google user
Poor management Staff trained to lie to customers
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September 2022 by AbdulAziz Baco
Poor managementStaff trained to lie to customers
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August 2022 by Michael M.
I just received a truck delivery order from Home Depot. Jackson the counter guy at Home Depot was so helpful and knew his stuff. Scott the delivery truck driver was absolutely awesome, he was so friendly and helpful.
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June 2022 by Josie T.
Robert was so helpful. I needed help putting together a small wood bike (I was missing a part). And he helped me find the parts I needed, saw them so they would fit, and he put it together for me. Thank you!!!
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April 2022 by Miles Scott Mcwilliams
the owner's of this store want to tell me that they don't own the easement/side walk and don't have to clean it. they told me it's the cities job... well the city is now doing construction work on the side walk and it is still not cleaned. so what does that tell me. either one home Depot doesn't care about their customers and will let them walk through the mud if they need to, or the city can't clean up after itself and only home Depot is having this problem.
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April 2022 by Brenton Ridgway
Absolutely horrendous experience trying to get countertops installed. Avoid like the plague. Didnt tell us that original top picked would have a weird seam down the middle making it look odd. Reschedule install 4 times, paid for 2 measurements, forgot to order granite twice, one cancellation the install company told my wife they didnt have the manpower to install and tole me they hadnt finished cutting the granite. I was warned but chose to use them anyways. Definitely regret it. Store only points fingers elsewhere and when asked what remedy they suggest they have no answers. Going on month 5, still no countertops, just another reschedule.