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February 2024 by Gabrielle Ayres
Absolutely HORRIFIC service. Car had half a tank, and employee (who was a young girl) was super cheeky and rude (to a PAYING customer). When asked how they were going to charge used gas (when there’s unlimited mileage), she went on about how she’ll make a note the car had half a tank and bring it up with her manager but that it’s a “nationwide” database that documents things and she can’t change company policies etc etc. One would expect a full tank upon pick up, so can get to where you need in time, but now have to fill up. I could go on about the interactions but short story - USELESS. Will absolutely never used Enterprise again.
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January 2024 by agustin Kim
He has very good and clean cars. The manager Mr Nick very kind
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January 2024 by Myra B.
Thank you Paighten! You saved my trip! I am forever grateful. You helped me when Hertz couldn't and I'll be sure to be loyal to you guys from now on
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January 2024 by Aminul Islam Khan
Small place in Chandler AZ, but the workers are very knowledgeable and helpful.
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October 2023 by Michael Owner
No one there to pickup car had to use there co partner Alamo I think waited 1.5 hours in line with a reservation to get a car 1 girl working not her fault but very nerve racking after a 12 hour day in flight
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July 2023 by Sara Elder
I needed to reserve a car last minute in Flagstaff, Arizona last week. Using the online service I attempted to get a car at the Route 66 location. I was unable to reserve one as they had none available. Then I chose the Flagstaff airport as my pick up location and the reservation went throug. Unfortunately when I arrived via Uber at the airport an hour later, I was told there was no car available. It really left me in a lurch!
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July 2023 by Andrew Miller
Great service, got the vehicle I needed with no hassle, at a great price. I would love if you had an option to pick up a vehicle upon arrival at the train station, instead of having to run down to the airport terminal the next morning.
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June 2023 by Steve El
The absolute worst experience with a vendor in my entire 63 years! Not even in a third world country this disgusting service and outrageous behavior to clients can possibly happen! 100% racists too! Me and my wife had a car reservation at the Flagstaff AZ airport (a tiny, empty airport) on June 25, 2023. Their office was to open at 8 am. We were there early at 7.30 am, waiting right in front of their office. We were the only people there. A few minutes later we saw some people walking around who we later found out they were Enterprise employees. We did not know that because they were not in their office nor were they wearing Enterprise outfits. About 15 minutes after we had arrived, other clients came too. Before the Enterprise office opened for business, one of their employees named Zach Hollman, walked towards them and started helping them with their car reservation. Immediately afterwards another customer walked in, in front of us and a second Enterprise employee, named John Flake, just showed up and helped her right away. So I walked to employee Zach and said very politely that we were first in line, since 7.30 am, hence we should be helped first. He became rude and told me not to barge in, in front of his clients! His answer started an altercation there, and then both employees became even more aggressive and offensive towards both me and my wife. Eventually they refused to rent us our pre-booked car, knowing that we were tourists from another State, therefore stranding us there, in the middle of nowhere with no transportation, destroying our plans and vacation! Later, I ran into employee Zach, outside the airport and we got into another altercation, with him screaming profanities at me and racial slurs, telling me to go back to my country (even though I have been a US citizen for 35 years)! Never in my life have I thought that in 21st century America, paying customers could be treated in such an inhuman and outrageous way!!
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June 2023 by Joseph Difilippantonio
Greatest car rental service I have ever had. I highly recommend them ?
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June 2023 by Joy Suyat
Rented a car online for a trip with my boyfriend to the Grand Canyon. When we got to the airport, we were pleasantly surprised to be given a stunning red Dodge Charger; we weren’t expecting that and my bf was just talking about how nice our friend’s rental was, which was coincidentally the same vehicle, in Tucson.Anyway, we enjoyed the vehicle and when we returned it, my bf forgot his beautiful rosary. Days later I called to inquire. I wish I got the name of the man working there, he said that he’s often the main person there, but he went to many lengths in order to call me back to tell me he found it and is returning it to me at this time. So thank you to that man!
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June 2023 by Al Risden
Great service as always. John was serving triple duty when he checked me in but there was no lack of attention to detail and professional service. I was provided a Dodge Durango which was perfect for my trip to Page Arizona.
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May 2023 by Dustin Kirk
Very friendly and helpful. I have rented from this location multiple times and had perfect experiences every time.Recently they went above and beyond to assist me with a problem that I had with an Enterprise vehicle rented from another location.
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March 2023 by Frank Otte
I made a reservation online when I got there they told me they didn't have a vehicle for me so I went to another location and they didn't have one for me either so I have to go to Budget instead.
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December 2022 by Ram A.
After having a few issues with my rental, the manager and staff were extremely helpful and went above and beyond to make sure all the issues were resolved, plus more. Highly recommend to everyone!!
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October 2022 by Alexey Kravtsov
Small location, right in the airport. Car was parked at the terminal exit.Car was clean and in a good shape.
