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August 2024 by L S
I understand that towing companies don't usually get a good wrap, on account of what they do, but these guys are scum. Please don't give them your business.
I parked in what I thought was a Bank of America parking lot for 5 minutes, come out, and I've got a boot from these guys and a $180 bill. The parking lot only has one sign in the back, BEHIND SOME BUSHES, that tells you it's private - no signage or markings on the parking spots where I parked! Turns out, Economy Towing has one of their employees permanently parked in the lot to make it look safe, and tows people as soon as they park their car and enter one of the nearby shops. I saw 4 other people get booted in the 10 minute window I was there. The owner is making thousands a day - THOUSANDS! - off folks like me in college that don't have the money. That isn't "the fault of the land owner" - that's extortion by a company running a tow trap on kids, and using government land to do it.
Read the other reviews here - the owner replies to them by talking trash and gettin' high-and-mighty with college kids that had their cars booted. Well reply to this: Up yours buddy!
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August 2024 by Jack Lin
Dear Kurt,
I wanted to take a moment to express my gratitude for your incredible kindness and support during our recent car trouble. You didn't just perform your job with professionalism; you went above and beyond, offering us much-needed emotional support during a very stressful time.
Thank you for taking extra measures to ensure our safety, swiftly getting us off the highway and to a secure location. Your care truly made a difference.
You have a remarkable talent for helping people and contributing positively to the community. I have no doubt that you will excel wherever you go. Economy Towing is fortunate to have someone like you on their team. I sincerely hope they continue to recognize and support you in your career and life.
With sincere thanks,
Jack Lin
(From the 8/21 highway incident)
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August 2024 by Merilee Arend
Horrible! One star is too generous! Don’t think it’s ok to park in any lot downtown Flagstaff…even if you are running in and out of a local business! They have people waiting in parked cars and will boot you as soon as you walk away and then charge you $180 for being there less than 10 minutes! No exceptions, no warnings, nothing. As I waited for the person to come take off the boot, I realized she was parked a mere 2 spots away just waiting to boot someone else! She even acknowledged I was only there a couple minutes. How crappy is that! If you are going to have people sitting there to boot you immediately , how about at least telling the person as they get out of the car that they can’t park there? I’m a Flagstaff local and I am embarrassed and appalled that a local business would treat people this way, how about showing a LITTLE grace? What a great impression you are making on people visiting Flagstaff…a city whose major industry is tourism. I’ll be sure to tell everyone I can to NEVER use Economy Towing for anything. You guys used to be a decent local business but now you truly suck!
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August 2024 by James Bellerose
These scumbags towed me for not having a permit to park in the guest spot where I lived. You don't need a permit to park anywhere in the parking lot except the guest spots. How does that make sense? This company is just a bunch of thieves. It's one big cash grab.
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August 2024 by Hallie T
DO NOT PARK OK 121 BIRCH. Economy towing company will BOOT YOUR CAR and fine you 180 dollars WITHOUT WARNING IN UNDER A MINUTE,it’s basically robbery. That’s barely, if enough, time to read the sign (attached) which is not even in front of all the spaces, which make it more sketchy. I know of a family member’s car and another mans car get booted within an hour of each other and I’m sure there were many others that day and since. I cannot believe this is legal.
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August 2024 by nathan h
Cooper is top notch!!!! My son needed the truck jump Cooper was fast to arrive and super nice while helping him! With my two kids going to school in Flagstaff. It’s nice to know that there is some like Cooper we can call if need be! THANK YOU COOPER
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August 2024 by Brian Booth
Friend parked at my apartment complex for 1 hour and was booted. Plenty of open spaces. Give me a break. $180? Ridiculous.
Yes, I know... park in a visitor designated spot is the rule. But come on, have some decency.
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August 2024 by Confetti
Horrible towing company driver was rude took us off the flatbed and made another person priority called them up lady was rude didn't even care and kid named Rocky not professional he was rude abd now we're left stranded cause of them don't recommend them at all and I'd highly advise anyone else to not ever use these guys piss poor towing company.
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August 2024 by Hazel J
Great costumer service, on time service
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August 2024 by poodle attack
bad (edited since i used swears)
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August 2024 by Bryn K. DeFusco
I recently used Economy Towing and I have nothing but positive things to say about my experience. The communication throughout the process was outstanding. My tow truck driver, Cooper called and texted me prior to arriving BEFORE the scheduled time to allow time to load my vehicle.
Not only was Cooper prompt and communicative, he the was the utmost professional - friendly, courteous, and made sure my vehicle was secure and handled with care. I felt reassured throughout the entire process.
Overall, I highly recommend Economy Towing service to anyone in need of a reliable towing service. Their promptness, communication, and professionalism truly set them apart from the rest. Thank you!
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July 2024 by Lisa L.
We were trapped in the middle of nowhere with a popped tire and needed to get to a tire shop, and they were able to get us and our car back to civilization. Kurt was great. Very kind, personable, and even called us and doubled back over 20 minutes when he realized we forgot a bag in the truck. Price for the tow seemed to be industry standard, which is hard to complain about. I hope we don't need a rescue again, but I knew who to call just in case we do.
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July 2024 by I Hate Goodwill H.
Literally the rudest person ever.hailey. I parked for two seconds to run upstairs to get something and I came down and my car was booted. She looked me dead in the eye walking down the stairs with my keys in my hand and closed the boot. She is the worst ever. Extremely rude and told my boyfriend " I was a very classy girl" very sarcastic. She then demanded me to pay on the spot and if not she will tow me. She is legit the rudest person ever. Her name was hailey. Also wearing extremely short booty shorts with her butt out and extremely unprofessional.
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July 2024 by Sophie
Thanks for helping me and my partner out so we can continue our holiday.
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July 2024 by Chee
You know at least this company boots cars first before towing them. This company also takes card payments and is pretty nice if you just listen to why you were booted.
Companies like Flagstaff Towing on the other hand only take cash, instantly tow your car, and charge you hundreds of dollars for overnight fees and some random made up bogus. Although i do think parking should be free everywhere (that’s why it’s only 4 stars) i believe that this company is pretty honest with the prices and boots. You could’ve had your car towed and damaged, atleast these guys show up asap and take it off.
