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November 2023 by Logan Davidson
They were cool, the did my brakes and routers on the front end of my vehicle, reasonable price for an initial brake swap
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November 2023 by Tj Thompson
They could use a little heat for customers that wait in waiting area. Other than that, great job ? ? ?
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October 2023 by Blair Rice
Brake masters are polite and professional. They explain problems, work, and price honestly and effectively. Nothing but good things to say about the work they do, they take good care of our two vehicles. Best way to get your vehicle seen there is to drop it off if you can.Services: Tires
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October 2023 by Ken C.
I was having brake issues with my vehicle while traveling through Flagstaff. A local recommended to contact Juan at Brake Masters which I did. Juan and his team were able to get me back on the road in no time with fair invoice price. Great shop and service. This is your place for auto services. Support small and local business.
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September 2023 by Sydney Flores-Tucker
I took my car for the first time to Brake Masters and they were extremely helpful. Being a college student from out of state, a bunch of car shops will try and tell you things to maximize the price. Although Brake Masters was honest and even talked me through certain parts that I had no clue what their function in my car was. Now I know that I can rely on them to take care of my car. In addition, I didn’t have an appointment and was aware if they were too busy then it was no worries if they didn’t get to my car. Although, they took the time to get it done the same day and I was beyond grateful. The staff is amazing and they always make customer service their priority. I will be taking my car here whenever I have questions or repairs needed!
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August 2023 by Bruce C.
When you're in trouble and need emergency assistance with your vehicle, these are your mechanics. I broke my truck good while off-road and limped into Flagstaff from deep in the backcountry at 22mph. I'm an old guy who drew one of only five bowhunting tags for pronghorn in GMU11M (the area around Flagstaff) and here I am on opening day looking for someone to work on my truck. Juan Zavala tells me to bring straight in and then tag-teams my truck with Oscar Araiza and Robert McKenzie, getting my truck repaired in only 2 hours. I'm on the road just after 10am and on the hunt. These guys understood how rare my tag was and went above & beyond to get me back in the field...I will never forget it. BrakeMasters sets the customer care bar so high, other auto shops need to charter a plane just to see it.
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August 2023 by Jann Mantuano
Juan & his staff are just AMAZING.We got stranded in flagstaff, calipers blown, and they fixed our car just as they were about to close so we didn’t have to stay an extra night.Best & honest service anyone can ask for. Superb!Services: General repairs & maintenance
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August 2023 by Justice Dealer
wont ever return to this business. Have used it multiple times for oil changes, and hugely disrespected by the one manning the front desk by name of Juan. Announced myself as an Army Veteran and asked for my pregnant wife to use the restroom and he was very disrespectful towards my request and my military service.My business with this brake masters has been immediately terminated
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July 2023 by Melissa Barlow
**3.8 stars**I was given a figure that was inaccurate when quoted out the door cost.I was told this place was reliable. Since I was visiting here, I scheduled a free brake check 2 days prior.This was an unexpected cost to have new rotors and brake pads put on.I am on a fixed income, and large repairs are very hard on me financially. I was given a quote for the rotors and was told it was $$$ out the door. To add brake pads was an additional $49.When I came back to get my car I was told that the total, including the added cost of $49 for brake pads, was an extra $30 to the overall cost. This was not ok with me as the numbers didn't add up. I tried asking, the mechanic, why it was so much higher with just adding the brake pads. Her reply was,"It is tax". I said "But that doesn't add up for just an extra $49. No way tax would come to that on $49 dollars extra." To which she said "I don't make the laws." Yet I was quoted out the door cost, which would have accounted for the majority of tax already. So, by adding brake pads, somehow, I owed $30 in taxes?I was able to look at the itemized costs and realized I was told pricing before taxes and shop fees. I also asked if they'd honor other locations' coupons that would give me $10 or $20 back. I was denied, however.The service was fast and seemed to be efficient.I wasn't told of any warranty on the brakes or any issues that may have been seen while servicing.The checkout experience wasn't smooth either. I definitely felt judged for questioning the higher expense. Her attitude deserved 2 stars. She had the nerve to ask if I was ready to pay (my cash and card were out) or she'd be back in 5 minutes to take a phone call. (Her tone and cold demeanor over this transaction was the main issue.) I replied that I was, but she apparently heard different as she excused herself.I would not recommend them. I, also, wouldn't dissuade others from going there. Perhaps this was just a hard day for them in this heat.I won't be going back if I come back in town, though.
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July 2023 by Tina Travel Trails (T,K & J Adventures)
A gem of a place on the road! We are traveling across the country. We noticed that our SUV was acting sluggish when we would start it and the first time it wouldn't start we were in the dessert! It finally started so we thought it was the battery so we left it running all the time. Once we got to Flagstaff they checked the systems and we found out it was the starter. So a local recommend Break Masters and we must say thy were wonderful. We couldn't get it in that day but they took us the next morning and had ordered the parts. We took it in by the time they opened at 8 am & they text at 11:15 am that it was ready! We are so happy! Juan the manager was so helpful and nice he really knew his stuff. We would highly recommend Break Master!What I have learned, sometimes a little bad luck can bring to some wonderful endings and nice people!
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July 2023 by Tina Travel Trails (Travel Trails)
A gem of a place on the road! We are traveling across the country. We noticed that our SUV was acting sluggish when we would start it and the first time it wouldn't start we were in the dessert! It finally started so we thought it was the battery so we left it running all the time. Once we got to Flagstaff they checked the systems and we found out it was the starter. So a local recommend Break Masters and we must say thy were wonderful. We couldn't get it in that day but they took us the next morning and had ordered the parts. We took it in by the time they opened at 8 am & they text at 11:15 am that it was ready! We are so happy! Juan the manager was so helpful and nice he really knew his stuff. We would highly recommend Break Master!What I have learned, sometimes a little bad luck can bring to some wonderful endings and nice people!
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May 2023 by Sonia ben D
I had a flashing engine light and Juan was very helpful even though I showed without any appointment . He was quick, professional and friendly. He found the real cause of my problem. Thank you so much for your help.Service: Auto engine diagnostic
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April 2023 by Curtis Aylward
Today my son and his girlfriend experienced a loud noise in their front brakes after coming back down the mountain from snowbowl. They were only in town for one day and have a wedding to attend tomorrow. My son had pulled the front wheel and inspected but could not identify the sound. He called me and my immediate response was to take the car to brake Masters before they close as it was getting late.. We are summer residents as are my folks. I told my son that his grandpa had taken his vehicles there many times and that I had as well and each time we'd experienced outstanding service at a very fair price. Today turned out to be no different. The tech test drove the vehicle, put it up on the rack and made some quick adjustments to the backing plate which had been distorted by packed snow and ice. Problem solved and they didn't charge my son a dime. Can't tell you how thankful I am to have such a quality business that we will continue to patronize and tell everyone who asks for a recommendation that Brake Masters is the best place in town.
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March 2023 by FRANK ARMENDARIZ
We are from El Paso Tx and we were traveling. Our car broke down 20 miles outside flagstaff, and we couldn't have been more blessed to find this amazing shop from the front desk to the shop itself top to bottom the professionalism the experience and the honesty was top notch.If your looking for a shop to do your basic maintenance or major repairs this is it hands down. Don't waste your time looking anywhere else and you will thank me later. Thank you again to all the staff and management at Brake Masters Flagstaff for all your help and understanding of our situation.Service: Engine repair
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February 2023 by Ezekiel Santillan
Definitely recommend them they have the best prices, and the mechanics are truly looking out for you. Unlike any other mechanic shop that I’ve been to they will help you fine the best possible choice. Also they go above and beyond by the process elimination. Unlike any other mechanic shop that will try to tell you at something else even though they don’t know what it is. Also they have good coupons. I will definitely be bringing my business back to them for future inspection or repair I need on my cars! Thank you guys !!Services: Steering & suspension repair