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February 2024 by Dylan Barry
I bought a battery for my Google Pixel and brought it in to replace the battery. When I brought it in, the phone was fully functioning, but when I came back to pick it up, I realized after an hour that the touchscreen was not working right. There was a dead zone on the top quarter of the touchscreen and you couldn't zoom in on the screen. I came in with a working phone and left with a broken one.When I brought it back in, the gentleman told me he had forgot to check my phone to see if it worked. He offered to replace the touchscreen and issue a repair. I left my number and phone type and that was over a week ago with no one calling me back. The result of this has created hardship when it comes to my work. I have had to rotate my phone to access my keypad or touch a part of the screen I needed to insert an input. Also the use of some apps I have has been useless since I cant rotate the screen to use the app.Overall, I spent money to replace my battery and got a broken phone instead. I wouldn't recommend this place because of the poor customer service and attention to detail. I won't be using them again, and will bite the bullet and purchase a new phone. Thank you, Batteries Plus for making my initial purchase a waste of my time. Don't waste yours either.
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February 2024 by John Crow Dog
I love how they hire younger associates that don't answer the phone after 6pm even Tho they are open till 7. Just rings and asks to put in your remote access code. Maybe local is not better.
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February 2024 by Tim Dana
I have dealt with Batteries Plus a few times for different batteries for my truck and dirtbike. Also had them fix my broken iPhone and put a new battery in it. They have always taken care of me! I would highly recommend them. Talk to Gavin or Jeff!
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September 2023 by James Lawson
Ordered 2 rv batteries while camping 17 miles out of town.received a confirmation and later an Email that the order was filled and ready for curb side pick up. Upon arrival I was told only 1 battery was in stock. On top of that I was billed twice on my visa card. ($333.62×2) that still needs to be resolved. This is all totally unacceptable. Date of visit was 8/27/2023
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August 2023 by Donna Manuell
Twice I had a broken screen on 2 different phones, and they stopped working. Both times Robert was able to diagnose and fix the problem. Both times the repairs were completed in a quick and courteous manner. As we all know Verizon is more than happy to sell you a new phone for $1000 or more. Thanks to Robert this wasn't the case.
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February 2023 by Gary Krupa, CPA
The Batteries Plus Bulbs staff members I encountered at their store in Flagstaff, AZ were helpful, friendly, patient and very knowledgeable concerning my need to have my ZTE cell phone battery replaced. The technician who replaced the battery for me did what I could not: he removed the back of the phone, to obtain access to the battery compartment and replaced the old battery with my new one without damaging the phone. He did the job within two hours, which allowed my wife and I to return home earlier than expected after a grueling day in which I had scheduled two other healthcare appointments - one in Sedona, one in Flagstaff. The staff member who worked behind the counter and, who greeted me to take my order behaved in a very professional, helpful and courteous manner as well. Plus, after I got home I tested the phone, and it worked better than before.I have no doubt that I'll return to Batteries Plus Bulbs in Flagstaff, in person and online, for my future battery needs. The store is a nearly indispensable resource for me considering our reliance on technology, and always has been. I thoroughly recommend it to you for your battery needs.
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February 2023 by Scott Martin
Wife had her Battery for her Nissan replaced, Used the website it was easy to choose and order the battery. Scheduled a replacement time and had it done!
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January 2023 by Claire Johnson
I walked in with my broken phone, 20 minutes before they closed and halfway through a mental breakdown, and Gavin was so incredibly kind and helpful that he was able to singlehandedly stop the meltdown I was having. I will absolutely return here for all of my future tech repair needs, and I highly recommend them to anyone who wants high quality tech help from knowledgeable people for a reasonable price.
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December 2022 by khaubensak
Quick and easy fix of my broken iPhone screen. Friendly and accommodating employees. Very pleasant experience overall!!
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November 2022 by Didi Grooves
They fixed my screen and were extremely nice about having to stay late - I had a good 6:30 PM appointment and the repair was not going smooth. Also, they said that my appointment didn't register in the system because the appointments are made through a central system and the location is a franchise.
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July 2022 by Peter Wong
Went to go shop for 6 batteries for my golf cart and they had them in stock and the service was awesome. Recommended!!
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June 2022 by Todd Inglefield
Worst customer service I have ever experienced. I tried to reach the store manager and they have no idea when he will be back in the store
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March 2022 by T.j. Sprigler
Definitely the place you want to go for your battery and bulb needs. This store has rockstars for employees. Number 1 customer service in the solar power department. Head on down ask for Josh he'll figure out a solution to your problem
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February 2022 by Sabrena Alvarez
The BEST place in town hands down!!!! The employees are very educated, very knowledgeable and helpful they took their time to diagnose my vehicle (checked the battery and alternator) before figuring out that I needed a new battery because my old battery was only cranking half the amps that it should of been. I recently had bilateral carpal tunnel surgery and they very kindly installed my new battery for me !! I can’t highly recommend this company more, it’s the only place I will go to for all my battery needs!! Thank you !!!
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February 2022 by Jeremy Kingsbury
It's nice to be able to go to a place that has every battery you might need. I needed a replacement battery for my car key and had looked in grocery and convenience stores and was unable to find it. Here it was easy to find and the employees are very helpful.
