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August 2024 by Belle Starr
Derek and the team at Auto Rehab are top notch. I have taken my car there for years and they have always been honest and reliable. Their rates are more than reasonable. I am not car savvy and they always explain what they are going to do - and why. I trust this shop completely.
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July 2024 by Kasha
Great place & staff!
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June 2024 by Claudia Jordan
I am so impressed with Auto Rehab. We are from Scottsdale and it takes a month for any place to look at your car. Auto Rehab got was able to look at my car very quickly.
My car was making an awful sound and I expected the worst. The mechanic told me there was nothing wrong with it and said it was the shocks. He said that he could see I had new shocks and to check with my Scottsdale shop as they should be under warranty. They were! Auto Rehab save me $1000+.
I really appreciate the honesty and the professionalism. Thank you! We will be back!
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March 2024 by V Allen
Updated Feb 2024: they reached out to me quickly and re examined my car and also insisted on refunding me. Very gracious. While we still haven't found the cause of the sound, they also did something to kinda test one thing. Very grateful.
Original: from Jan 2024: TLDR: they said I needed new breaks and I've gotten two more licensed opinions, over the following 3 months, and those two shops said I'm totally fine and I've got a while. They charged me about $80 for their inaccurate assessment. They may have also missed an actual issue that another shop found. TBD on that.
In Oct 2023 I brought my car by for a squeaky/squeely sound that had been happening for 2 months, usually upon breaking, on one of the right wheels. I said it doesn't sound like the break wear indicator noise. I dropped my car off before opening (8 am) for my 9 am appt. They called my oddly quickly after my appt time and said it's your breaks, do you want us to do them? I said no, I just didn't feel like I could deal with it that day and it felt weird they were done so fast. "Oh and we charge $ for an inspection." Well they didn't tell me that when I made my appt so that sucks. I talked them into a few bucks off. I wondered if they got to my car early, by it still seemed a little odd how quickly they were done. At the end I asked if the amount I paid did anything for the cost of the breaks. THEN they decided to tell me yes, it goes towards the cost of the job if I do the work in the next month.
I got a flyer in the mail for free break inspection at Heath's. I went there in December, they informed me my breaks were at 60% and 70%, and they found another issue that doesn't usually cause a squeal noise, and said it wasn't urgent but before I do any long trips or in a few months I should get it fixed ($1100). I called my dealer for a quote on that and they said $1400-$2000.
In January 2024 I needed an oil change so I went to Brake Masters since they do free inspections apparently. They couldn't get the sound to happen, but they said my brakes were 30% and 40% worn, so plenty of time left. They offered to do a clean and lube of my brakes in case they have cinders or dust, but it's cost is per axle and so it would be best if I can figure out front or back.
Needless to say, Auto Rehab 2 totally scammed me by saying my breaks needed to be replaced. It's unclear if they looked at my car early or if they never even put it up and looked at it. They didn't give me % worn info on my brakes like the other two shops did.
My guess is they figured I could be fooled because I am a woman. But the cat is out of the bag, and I want my money back. And maybe a free brake cleaning too. If I don't hear from you in a week or two I will dispute the credit card transaction.
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December 2023 by Will Champagne
I got my Chevy Malibu out of the shop, and soon as I left the shop started heading home. It went out again the same way.
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December 2023 by Margaret Chicoine
I’ve finally found my go to mechanics! These guys know their stuff and try to save you money! I feel they are very honest and I’ve been through many mechanics in flagstaff. They are good at communicating and getting the job done. If it takes less time than expected they charge you accordingly and such friendly and helpful guys here! Thanks guys for fixing my differential cover and making it seem so easy and quick. It took four shops before coming here and I’m glad I did! Two mechanics just didn’t seem to want the job and another wanted almost twice what they charged here stating it was at least a 6.5 hour job. Daniel guessed about 5 and they got it done in four! No leaks now! Also I watched them with an older lady regular customer..She was treated with compassion like you would expect your grandmother to be treated with and not accepting anything more than necessary for helping her with a small job! I am impressed!
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Update! They are still 5 stars after helping check a leak while they were very busy before I travel to South Dakota and found my water pump was going out! They fixed same day and now I feel safe going to SD in my van! These guys are incredible! If you are on the fence on using a new mechanic just pick up the phone and call auto rehab…. You won’t be disappointed!!!
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December 2023 by H Walker
Starting having trouble just outside of Flagstaff and a couple of friends recommended AR2. Good thing! Daniel got me in, assessed the problem, made a recommendation, all for a super fair price! Thanks for getting me back on the road team!!!
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November 2023 by Scotty Savage
Great service, got back on the road super fast. Saved my road trip.
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November 2023 by A N
As a disabled senior I was impressed ...didn't have to sit or stand too long as I have a fractured spine and other disabilities from 2 autos hitting me ...was charged a decent price and have not forgot them ...I tell everyone
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October 2023 by Logan McCaleb
Great service! Good price, nice people ? definitely worth your while.
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October 2023 by D Rogers
Professional
Trustworthy
Great value
THANK -YOU
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September 2023 by Angie S
Daniel and Derek are awesome over here! I love this place! They are honest, fast and holy god, the price was wayyyy less than I feared. So to say Im a happy camper is a vast understatement. Derek saw the problem right away and fixed it! Love love love Auto Rehab!
Update: They always do an awesome job here, and my headlamps were no exception! Makes my car look brand new!
See photos. ?
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September 2023 by Sherri G.
I just arrived into Flagstaff from Phoenix when my car starting making a metallic clanking noise underneath. I used Yelp to help me find Auto Rehab, and after reading their website about their ethics with their employees as well as dealing with customers, gave them a call and Derrick so graciously listened and advised me. While they were very busy, Derrick took the car in that day and they diagnosed the problem and ordered parts to arrive the next day. The car was ready by 1:30 the next day. I was without a car and it was smokey out from a fire, so Daniel offered to come pick me up. I mean, Wow! I feel the price was fair, the work done was excellent and the service was outstanding. Dealing with this shop really was an extraordinary experience.
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August 2023 by Martha Guerra C.
Very professional and informed personnel.
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August 2023 by Chris Jerome
Great people. Great work.
