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December 2022 by Mahafujul Alam
I am so much disappoint with this branch. I am an international student. I went there for an auto loan. Gave them every required information and I have a guarantor with me too. After checking everything they told me I am going to get the loan. So, I hold the car with 400$ I was about buy . After 4 days later, they told me I am not going get the loan as I am not a permanent resident or US citizen. So much unprofessional! If I am not eligible, why did they even let me apply! I will never go back to "Arizona Central Credit Union".
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December 2021 by Josh J.
KAREN IS AMAZING! I came in today 10 minutes before closing like a j*** and she was KIND, KNOWLEDGEABLE, AND ALL AROUND AMAZING! She helped me understand exactly what I needed to do and took the stress out of the experience! 10/10! THANK YOU
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October 2021 by Thomas Parshall
Went in so I can switch banks for my disability depositsThey ran no info on meNo credit check nothen ask if I live on address on my I'dI said no I'm on the lease and receive mail there till end of devorceThey told me (Cindy)That they won't give me a account because of thatAnd no bank will( I still have a current account with az one)I'm in prosses to finding out if that's legal and if was just descrimination
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June 2021 by Bruce M.
Banked here for 10year. Was a great credit union. Willingness to help is not a thing here anymore! Bank management customer service is a thing of the past. Customers should send a message like I going to do. TAKE YOUR BUSINESS ELSEWHERE!!!
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April 2021 by Maggie Knight
This is the worst bank or credit union I have ever been to. The people are not nice, their institution is difficult with many fees. They also no longer do shared banking deposits. Their atm drive through does not work either. Don’t waste your time.
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January 2021 by Stephen De Marie
Best banking experience in the last 30 years. Go see Noel he is the best. Not only did he meet the needs that I had, he ended up refinancing my vehicle saving me thousands and thousands of dollars. Everyone there was helpful kind friendly and got to me immediately. There will be no other bank for me as long as they are in business I cannot recommend them better than I have here you should transfer all your money to them they are the best.
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August 2020 by Christine De Angelis
Friendly helpful staff.
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June 2020 by Shawn Patti
As a member of Truwest, this bank is the only location in Flagstaff, AZ, that I am able to complete any physical banking at. Today, I arrived 5 minutes before the bank opened; I was attempting to make a cashier's check. After waiting for 5 minutes, I saw the employees unlock the doors. I left my car and began to enter the bank.I was stopped by a woman who asked me if I bank with them. I was getting a money order made, so I simply replied with this. The employee was then extremely rude and aggressive in asking if I banked with them. I quickly replied that I bank with Truwest. I was promptly turned away.I am a college-aged male, and the same animosity was not shown to other older customers entering the bank. I understand policy changes due to COVID-19, but for someone who actively banks physically with this location I was very off-putting.
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June 2020 by Ann Bauman
I’ve been a member at this credit union for years now and have not once had a bad experience. I go into the branch about once a month for various reasons. The customer service is consistently excellent. Looking at some of the reviews, I was quite surprised. Makes me wonder if they were impertinent or rude to start with.
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June 2020 by Skillz
Why can't we use the atm during the day? I cant deposit into the atm?! Why? Things would flow faster if the atm would be able to let us deposit.
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January 2020 by Donald M.
I am sorry to say that I am pulling out my money that's over $300,000 at this place this girl Ashley I believe was so inconsiderate and I believe so inappropriate I am willing to leave this place thank you and have a good day
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November 2019 by Katie King
I sat in the drive thru for 20 minutes (not a joke or an exaggeration - I timed it on my phone) before someone came to the window. When someone did finally come, they assisted the car that JUST pulled into the other lane ahead of me. That car left before me and the teller disappeared for several more minutes. I thought they had forgotten about me entirely. It took 27 minutes total from the time I sent my slip to them to when I recieved my ID and receipt back. There was no acknowledgement of the wait time. I am unimpressed to say the least.
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November 2019 by Kendra K.
This branch is the slowest branch ever. No one is ever at the drive thru. I have waited there for ten minutes before and wasn't greeted by anyone. Every time I go to deposit my check there is a long line and one or two tellers. They take forever to get through the line of people and sometimes, one of them just leaves or does something on their computer for a good 5-10 minutes while staring at the ever lengthening line of people. We are switching banks.
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September 2019 by Jake Cortez
They forgot to order my credit card, then when they rush ordered me one, they promised it would be there by a certain day and it wasn't. Then when i got the new card, it didn't work!! I was promised a call from the AVP of card services to discuss their terrible service - she never called, emailed, anything!! They even stated they would put a note on my account so my card wouldn't be blocked when traveling, but i got a call saying there was a hold on my account because i used my credit card in a place unfamiliar. I tried calling to make sure my card wasn't blocked and when i did, the representatives that answered stated they were unaffiliated with ACCU!
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September 2019 by Sterling Dautremont
ATM is either flat out not working, not accepting deposits or as I just discovered will accept your deposit but the transaction would just cancel. Nothing wrong with the check or the process, just flat out cancelled at the end. This is pretty annoying as someone who works odd hours and gets paid right before the weekend. Also, I don't think I've ever been able to set up mobile deposit on my app. Never been given the opportunity.
