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August 2024 by Shamiran Khosho
customer service was terrible. The lady was no help
I asked her to help how to put the address on my package she told me to put the address directly on the box and my box was so small and all taped
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June 2024 by Guy Morgan
I dropped off a prepostage package in their outside mailbox and it's gone into a black hole of lost mail. Do not trust these jerks to process your mail. Their nothing but criminals. I guess that's how they can afford to live in El mirage.
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June 2024 by K Grijalva
Terry's customer service was terrible. She was no help whatsoever. Didn't even provide other options to send my package. Her vibe was "next, so I can go home" Never coming back here again!!
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May 2024 by Brian Gibson
“Package out for delivery” and supposed to get it today and package is nowhere to be seen. Let’s not change the status to “out for delivery” if y’all don’t actually plan on delivering it on that day.
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February 2024 by Pauline Williams
I mail a card to my friends grandson on 1-6-24. I forgot to put a stamp on it, and now 2 weeks later I get the card back. The envelope is torn and the $8 I put in it was gone. How sad that an employee there stole $8 from a little boy. How do dishonest people get a government job. I will never use this post office again.
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August 2023 by Richelle Aldrich
The parcel locker over by 129th ave and cactus near corrine is broken and a package was stolen. Can this please be fixed. Anyone can easily open it without a key and take packages out of 2BP locker.
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August 2023 by Q M
If I could give zero stars I would. Usps delivery drivers are steeling packages but marking them as delivered. Had one that was suppose to be delivered today, said it was in my mail box, checked, and it wasn’t. Went to the post office, the called the delivery driver and she said she went back and checked and it wasn’t there. I’m pretty sure she saw what I had ordered, liked what she saw and took the package. Don’t trust these people with your mail!
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August 2023 by Rochell Sid_
Quick/convenient service
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August 2023 by Gary R
They were able to hold my mail for 3 weeks!
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July 2023 by Queen Minx
If I could give zero stars I would. Usps delivery drivers are steeling packages but marking them as delivered. Had one that was suppose to be delivered today, said it was in my mail box, checked, and it wasn’t. Went to the post office, the called the delivery driver and she said she went back and checked and it wasn’t there. I’m pretty sure she saw what I had ordered, liked what she saw and took the package. Don’t trust these people with your mail!
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July 2023 by Kimberly Smith
Jumping through hoops to get my address changed but luckily they've got decent folks working up here who have brains that allow them to make decisions that actually get things done! Thank you Gastron @ Youngtown Postal office location.
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March 2023 by Westside Accountability
The parking lot needs to be redone. Should've been done when the new part was done. Get it fix immediately. Update of Poster 7 needs to be placed as well! All employees should be professional at a time. The time on the door says they're open on Saturday morning for few hours but are never open. Maybe change the time or be open. If you get a receipt do the survey. Get names of the employees . Always record your transaction or interaction with any government employees as they are getting federal funds from your tax dollars specially as prices for stamps and shipping are going up but our pay isn't.
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February 2023 by Nora
Went in this morning to drop off two packages. The blonde female who was unlocking the door greeted everyone waiting with a rude attitude and stated the system was down which I get happens. I asked when was a good time to return which she interrupted and continued to say the system was down. I again attempted to ask when would be a good time to return because I work nights and have a limited schedule which she replied "that's not my problem". Remove the stick sweetheart, life is too short. Or get out of customer service, not a good fit ?
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December 2022 by Kadine Thomas
They are leaving keys in the mail boxes that do not work and then the package is stolen somehow. This is the second time this has happened. Someone there is stealing people's packages.
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December 2022 by Tricia H.
I have lived in my house 11 years and the amount of packages (WITH TRACKING) that have NOT been delivered into my mailbox after being marked "Delivered" is excessive. Tracking will show delivered, and it's not there! When you call the post office, they say they will look into but of course by that time someone else has revised your package. It's ridiculous. I receive other peoples mail, bills, etc in my box ALL THE TIME. I have received packages in my mailbox that were not mine and not addressed to me. I have taken these to the correct address and knocked on their door and gave it to them. This post office need to focus on training, do audit, or whatever it takes to get mail delivered to the correct addresses.
