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October 2023 by Ernie
BEWARE!! I am not very happy with my latest experience. Last week when True Blue was changing oil & rotating tires, I asked them to check brakes since they were pulling the wheels anyway. The told me I needed back brakes & could do it for $385. I thought this was a very high price & I didn’t have the time anyway. I told them I appreciate them letting me know but no repair now. I just brought my Kia into another business (an honest one) & they told me back brakes were at 70% & no need to replace!! Needless to say, I will not be going back to True Blue again!!Services: Tire rotations
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September 2023 by Vincent G.
Do not go here for reliable, quality , and honest mechanic! also by the way, come to find out was grossly over priced. Brake work on a vehicle is not rocket science and they obviously don't have a clue! Your brake pedal is not supposed to go to the floor after they replaced my power booster and master cylinder. and when I ask them to fix this, they try to tell me that it's because I need new brake pads in my back wheels "their paper, thin" which is completely wrong. I have at least 20,000 miles left at the minimum on those brake pads in the back, I had just replaced the front ones 4 weeks prior, only because they said at my last oil change, that my pads were "paper thin" when in actual The front pads had plenty of pad left as well! I had my companies mechanic look at the extra travel in my brake pedal and he recognized right away the problem was that they did not bleed all the air out of the master cylinder that I had them replace. lesson learned. Don't give your hard earned money to a shady outfit like this one. Well, when I went to see if they would have the integrity to correct the problem that's when, well I found out that this is a reoccurring problem with the owner and I think his son, because I was cost out and told never to come back and actually had to call the cops because he slammed the door on me. I felt assaulted me, and then when I talk to the police officers, they said that this is a common occurrence with these people, so I do not recommend dealing with that kind of people. Hopefully they learn their lesson for their other customer sake grow some integrity, but we all know probably not gonna happen
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August 2023 by Jake
Yeah, NO! This shop is completely dishonest. They Are not transparent with what is going on with ur car, doesnt show you anything like another shop was willing to be full on transparent with, and made up issues that didnt need to be fixed! BE VERY CAREFUL WITH DEALING WITH THIS SHOP OR DONT DEAL WITH THEM AT ALL!!, THEY ARE THE SHOP TO SELL, NOT THE ONES TO CARE ABOUT UR VEHICLE AND TELL YOU WHATS ACTUALLY GOING ON!!! Only thing id come here for is a oil change. NOTHING ELSE!
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August 2023 by Brandon Comerford
Walked in at 9:30 had full caliper and brake replacement and was done in only a couple of hours. Wonderful customer service and very friendly. Great price compared to other places i have been.Service: Auto brake replacement
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August 2023 by Peter ..
Feel like these guys can definitely give alot more transparency and better customer service on what could be goin wrong with customers vehicles when told what the cust is there for. Customer service was lacking ALOT and they seem pretty dull, like its another day in hell. Told them what i was wanting to get checked and charged $50 for a quick diagnostic on what i already knew was wrong. Other mechanics would have loved to come outside and take a quick look and tell me then and there and putting extra customer satisfaction for the customer with a quick look at the vehicle instead of trying to get cash into their shop and selling. They didnt bother checkin the air filter i had told them to look into and was possibly wanting changed, but quoted me for my a/c compressor that was noisy and the radiator fans that are also "going bad" and while its nice to also tell me my brakes are low (which were actually replaced and done pretty recently), im sure they didnt bother checking my air filter to see if it actually needed to be replaced. This place will definitely try to sell a little more than other places out there so the trust is definitely not good here. Theres definitely other places to look other than this shop if you're needing more than just a cheap oil change.
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August 2023 by Marlene P.
So I needed an oil change on my car. I went there because it's my local automotive mechanic shop. My family has been going there for about a couple years now as have I, I went there today for that same thing to get an oil change they told me that they couldn't do it. I asked him if there's any form of shape way that could this be done. I will even offered to pay extra if it could be done, they were impatient, rude and just flat out disrespectful. The mechanic came to the front to speak with me about why he couldn't fix the car but all he did was just say that the car was messed up and he didn't want to touch it all I have is a dent in my bumper, which should be no reason why the oil change should not be able to be occurring, I can ask again if there's any other way to be sure and mechanic flat out, screamed off the top of his lungs directly to my face inches from my face for no reason out of nowhere loses control, and blows a fuse on me, prompted me to" get the f*** out of here following with the owner saying that I'm a lowlife, and I have no business being here And that I need to get my bum a** out of his store though even I asked to pay extra for my car to be done and still called me a bum. The front attendance lady accuse me of yelling first, when she was sitting next to us, the whole thing as it was going down, she witnessed the mechanic scream off the top of his lungs into my face Following with the owner's cousin, who doesn't work there it's just an associate or whatever goes off and starts making threats about how he's gonna beat my a** up at following with the owner as well, making these threats and the mechanic mechanic and the owner and the cousin all three of them surround me and try to press me into a corner talking about how I should swing first and I should swing first over and over I was flabbergasted amazed of their behavior and how they could treat customers like this it's not right nobody should be look down upon. Nobody should be treated like that in a work environment following through that the S that escalated outside, they followed me outside, still making threats and trying to turn the whole situation like if I'm the ones that started the whole problem, and that I was the issue when all I did was just simply ask what could be done in the most reasonable way possible my intentions was just do what needed to be done and go on about my day. I'm not sure of those employees or the owner or whatever was going on. They were upset prior to my arrival but whatever the case, no one should be treated that horribly to the point where they're outside of the old store leading into trying to get into a fight with the customer that s*** is disgusting should not happen and they should be put out of business. The cops were called and they told me That, that's not go back there again they banned me and that they just end the whole problem for anybody that wants to go there sees that please do not go there. Those people do not care about you or any of your frozen. You do not wish to help you in anyway shape or form they will treat you like a joke and be disrespectful to you and just blow you off like you ain't nothing I really appreciate any of those people that are willing to read through this s*** hear me out please don't go there
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June 2023 by L S
I needed my tires mounted that I just bought and found True Blue Automotive online. Everywhere else gave me the run around or stated that it would take a day to mount. Walked into True Blue and met Anthony . He was able to mount my tires at the beginning of their full schedule day. I recommend them for all of your motorsports repairs and questions for sure!!!! 5 STARS ? INDEED ????
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April 2023 by Andrea Taylor
My AC went out in my car today, they saw me immediately. Promised nothing but exceeded my expectations. Within an hour of dropping off they had called us letting us know the issue, price (which was extremely affordable and reasonable) and ETA for fixing. Within another hour it was ready for pick up.Professional the entire time and easy to work with.We’ll be coming here moving forward for all our work.Did I mention it was a busy Saturday? I had called 3 orher locations first that told me they wouldn’t even look at it till monday. Appreciative of the fact they let me drop off my car and said they would do their best but worse case monday.
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January 2023 by David Shapera
I have used True Blue Automotive for my two vehicle's oil changes and other work as well. Today, I had a check engine light come on. Being a senior citizen and knowing little about today's engines, I brought my wife's car down so that whatever needed repair would get done. They checked out the problem and fixed it in a couple of minutes. Nothing major. Very reasonable work and members of the BBB. Great place to bring your vehicles for any type of work.
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October 2022 by RaeAnn Moran
My family has been going here for years. We are always greeted with a smile, they are very nice & professional. We never feel that they charge too much or try to recommend things that don't need to be done. They are fair & I would and have recommended them.Services: Brakes
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October 2022 by Devin Duckett
If I could give this place a 0 I would.. they have bad customer service. A tall bald Caucasian dude with glasses is racist. Seems like he runs the place, so if you a person with color I recommend you not go here. Please spend your money somewhere else. They the type of people that will mess your vehicle up even more so you can keep coming back to them. I usually don’t even write reviews but I had to with this company
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October 2022 by Michael Fields
The people at this automotive place are very rude and lie!!!! Before I took my vehicle to this place, I called ahead to ask questions before I dropped off my vehicle. I was told one thing over the phone, then the day I went to pick up my vehicle I was charged when that wasn't told to me over the phone. I was rudely told that I was told of the charge when I never was. I will never take my vehicle here or recommend this place to ANYONE!!!I agree with the comment another customer left. The people at this automotive place are very RACIST and the bald guy is VERY RUDE!!!!! People of color shouldn't take their vehicle here!!!
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September 2022 by RaeAnn M.
My family has been going here for years. We are always greeted with a smile, they are very nice & professional. We never feel that they charge too much or try to recommend things that don't need to be done. They are fair & I would and have recommended them.
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August 2022 by Derek P.
I went to change my truck battery and noticed that my battery cable terminal was pretty much snapped in half, I took my truck into Anthony & they took a look at it and had the cables & terminal replaced in under an hour. Great customer service from the time I arrived to the time my truck was completed.
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July 2022 by Tom Boyte
I live in El Mirage and have been going to True Blue since they opened. I've never had a problem with them and all work has been done to my satisfaction. On a couple of occasions when I was preparing for a long tip, they advised that I could hold off on something they found until after the trip to save me travel money. They have also repaired some bit of small body damage done by another shop and didn't charge me for it.Sorry to hear some folks have not been satisfied.Services: Steering & suspension repair
