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November 2023 by jkramsay6
Great customer service. I have used these guys a few times and it has always been a pleasurable experience. They communicate well and deliver a great product.
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September 2023 by Darrin Hart
They do not inspect your vehicle properly. I feel they are under qualified to give proper service.
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August 2023 by Barbara Thorn
The initial estimate included unnecessary "repairs". When I called to discuss, I ended up canceling. The following day the manager David called to discuss. I made another appointment to go over the estimate. He was awesome in handling a slightly disgruntled customer, agreed that a few things on the estimate were not necessary, revised the estimate. When I returned for the actual repair, David himself was involved in making sure the repairs were completed within the timeframe he quoted, as I was waiting in the office. The repairs were fairly minor and were completed in one hour and 15 minutes! Beautifully done!!Service: Body & Trim
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August 2023 by Fred Poteet
Kaizen did an amazing job repairing my pickup bed! They could not find a new pickup bed; Ford stopped making them, but they found enough new parts to fix the damages. They took the old bed apart, welded the new parts to the usable old parts and came up with a perfect new bed. I’m very satisfied.Service: Body & Trim
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July 2023 by Cynthia S.
negative million stars if I could. If you want a reliable company to fix your car in a timely fashion and up to par then STAY AWAY from kaizen. They got me good for a quick cash grab from my insurance for an incomplete job. I was told to expect my vehicle in 3-4 weeks. due to "wrong parts" it was delayed another month. They dropped the ball with communication several times and eventually management said they'd help me. After realizing my steering sensor was off during calibration they retracted helping me cause it would've delayed things anyway. So i signed a contract that said any additional damage is on me because essentially, they couldn't calibrate my 2023 vehicle. I took it to honda bc my tire rod was loose and for them to finish the job. I can GUARENTEE if i left my car with kaizen I'd have been in a rental for another 2-3 weeks before they could rub two pennies together and realize my car had to go to honda for a calibration. I am out of about $1,300 because of their incompetency's and delays. this stings big during this economy as a single mom. not to mention the amount of times I missed work with anticipation to get my car to then be called end of the day that its NOT ready and theres yet ANOTHER ISSUE. IDK why they'd take my car knowing they don't have the technology to fix it. & IDK WHY THEY WOULD PUT ME IN A CAR WITH A LOSE TIRE ROD so i could potentially harm myself or my toddler. But no worries, litigation will be contacted & until they tell me to take this down... read it, save yourself, and go ANYWHERE else. They're thieves and that's why their corp is going downhill. don't take a car you cant fix!!!
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July 2023 by Ron J.
I worked Hard as he'll for this shop and got fired for no Reason at all. And didn't even get my last week of pay. I could understand if I had damaged something but I didnt.! When I asked for my pay check they said they didn't have any money. F*** this shop!
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May 2023 by K Watson
WARNING ABOUT KAIZEN!!!! 4.4 Stars can't possibly be the RV Repair rating. One Star is too much. Read further.We took our 40 ft coach to KAIZEN for what we thought was minor accident repair in March of 2022. After 12 MONTHS the coach was in worse condition than before the accident. They didn't complete half the work they contracted to do (and were paid 80K to do) but we cashed it out and took it home just to get it out of there. When we got it home the hydraulic slides that worked when we left it with Kaizen no longer worked. We called them.Later the next day they sent a mobile mechanic to our house under the guise of adding some hydraulic fluid to fix the hydraulics and instead they took the vehicle from our driveway without authorization. For the next few weeks they claimed to be working on it. We were told last week we could come get it. When we went to get our RV yesterday they claimed we still owed them 30K. We refused to pay their extortion money, they refused to give us our coach and demanded we leave their facility.We had to report the vehicle stolen. They had no authorization, no work order and yet they lied to the police to cover their malfeasance and incompetence. They still claim they are owed 30K for work they never did.Don't let all the flashy signs and "Authorized" repair facility stickers fool you. This RV Repair "organization" (Kaizen, Premier, Fix IT or whatever the name is this week) and the people who run it are a clown show, a chop shop, or both, I'm not sure. Leadership is MIA. Most employees are unqualified and can't read or do basic math. Estimates are guesstimates at best (9 revisions). Even top management can't interpret their own estimate, a calendar, a work order or a claim explanation correctly.These people will make promises, sign contracts, take your property and then bilk you and your insurance company of every dime they can. They will put you into a revolving door of know nothing personnel and non-sense they think you can't escape while they empty your wallet and boost your insurance rates. They don't care if they destroy your property or your financial future. Be wise. Don't take a chance. You've been warned.
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May 2023 by Charlie F.
WARNING ABOUT KAIZEN COLLISION / PREMIER COACHWORKS!!!Don't let Kaizen Collisions famous name, flashy mission signs and "Authorized" repair facility stickers fool you. This "organization" (Kaizen, Premier, Fix IT or whatever the name is this week) and the people who run it will turn your life into a hideous clown show that never ends. Leadership is MIA. Most employees are unqualified and turn over so fast there is someone new to deal with every week. Estimates are guesstimates at best. Even top management can't understand their own estimates, read a calendar, knows when a work order is complete can interpret a claim payment explanation correctly. It all leads to one thing - mountains of frustration, 100's of hours of wasted time and 10's of thousands in personal losses for you and me. These people simply don't listen to and don't care about customers. They feed on them.We took our 40 ft, four slide coach to KAIZEN for what we thought was minor accident repair on March 3, 2022. On March 17, 2023, 12 months later, after being "thoroughly checked out and cleaned up" the coach was returned partially repaired. They didn't complete the work they had estimated the year before. They performed and billed insurance for other work we never authorized. We were so frustrated and tired of dealing with them that we took our losses, cashed it out and took it home just to get it out of their hands. We needed the nightmare to end. We arrived home and tried to operate the hydraulic slides. Nothing worked. So much for "checked out". The slides had worked fine before we left it with Kaizen a year earlier. They worked fine two months prior when we came to inspect and collect personal belongings. We opened the hydraulic reservoir and there was no fluid. It sounded like an empty drum We called Kaizen to ask what fluid they used so we could get the same (important). They said they would send a technician the next day to fill it. Wow! We were shocked. The following day, after I had to show two Kaizen technicians how to add fluid and measure it, they started to fill the tank. I told them to knock on my door and let me know the results. I had calls to make but I could watch on the security system. My wife was home too. At no time did I agree to let them take it. A half hour later I notice a text alert from their technician - "All Set". Sounds like it was working. I finish my call, look outside and the coach is gone. They took it. I contacted them and they said they didn't have enough fluid. They would get it working and bring it right back. Complete lie. We patiently waited 6 more weeks listening to excuses and lies. On May 3 they finally agreed they can't/didn't fix it and will get it ready to pick up. We needed the nightmare to end. As a Kaizen Six Sigma Black Belt it is ridiculous how this company is allowed to taint and capitalize on the Kaizen name and ideology. This level of malfeasance and incompetence is shameful to anyone who understands Kaizen much less acceptable business ethics. I'm disabled so taking the hour+ trip to Kaizen takes planning. We arrived and waited 40 minutes for "more paperwork" to get done , then they took us into Dave the managers office where he demanded more money saying we still owed them from before. I told him we owed him nothing. The coach shouldn't be there. They had no authorization to take it and no work order. We already paid them and so did State Farm. We have a zero balance. We owed them nothing from before and since. They had done and accomplished nothing since other than take our coach without our permission. Enraged, Dave and the rest of the clown show promptly threw my wife and I out of the facility and off the property. Sounds like a Kaizen caliber organization, right?There is NO WAY we would have agreed to put our property back in their hands. In light of their treatment we had no choice but to report the vehicle stolen. When officers arrived and investigated our claims they lied to
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March 2023 by Michelle
Update again: nothing was fixed correctly again. We were even told that the awning didn't leak even after i showed them video of where it was leaking. They trained with "all awnings leak there". This one never leaks there before they replaced it. This is a new awning! They claimed to fix the windshield again but it leaks in the same exact 3 spots and we added silicone ourselves to stop the water from coming in. Update: Our motorhome is back in for things to be fixed that were not done correctly and a new little damage.. It's been in almost 4 weeks and we have called to check on it but no one calls us back like the nice receptionist said. We had several things fixed, replaced or repaired on our motorhome back in January after a hail storm. Took a few months to get all of the stuff done. The door was replaced and custom painted to match. The paint turned out good but the door didn't close well, they worked on it again but it still isn't right and looks like they banged and dented the door around the lock to make it kinda work. The guy told us that's all they could do. We left for a summer road trip only to discover the windshield that they replaced still leaks in the same 3 spots and the new awning isn't working right and it leaks alot and doesn't roll in and out correctly. It's brand new! The slideout awnings that were replaced leak as well. Also, there is identification writing on the paint that still won't come off completely. We are on this trip and won't be back until fall and will have to see if they will stand by their not so great work done on the coach.* We will be taking our motorhome into them this week to discuss these concerns with them. Hopefully I can update this list with great comments about what they are doing to fix these problems. Still not happy and they keep lying about fixing it.
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January 2023 by Elliott Beaty
Went in with a three-piece mirror on my Foretravel and left with a 2-piece mirror. Not only did they bust part of my mirror off, but they cracked the driver's side windshield while they were replacing the passenger side windshield. They delayed my pickup by well over a week and forced me to make the 2hr drive to Phoenix a second time. The general manager quit or was fired at some point throughout this ordeal and I've been completed ghosted since. This place is a complete disaster and I wouldn't take any vehicle there, much less a motorhome.Service: Auto windshield repair
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January 2023 by Elliott B.
Went in with a three-piece mirror on my Foretravel and left with a 2-piece mirror. Not only did they bust part of my mirror off, but they cracked the driver's side windshield while they were replacing the passenger side windshield. They delayed my pickup by well over a week and forced me to make the 2hr drive to Phoenix a second time. The general manager quit or was fired at some point throughout this ordeal and I've been completed ghosted since. This place is a complete disaster and I wouldn't take any vehicle there, much less a motorhome.
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December 2022 by Donna G
Took my vehicle here after an accident. They did an excellent job. Can't tell it was in an accident. They checked out everything. Will return if ever have another accident.
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November 2022 by Kristin T.
I took my vehicle in to be repaired after a very minor fender bump. I got side swiped while I was pumping gas. I was so upset. My car was only 4 months old. My first "adult" car. As a single parent, I take great pride in my hard work and take great care of the things I buy, just like everyone. I trusted Fix It Auto (now Kaizen) to take care of my investment and fix it back to new again. My car was in the shop for what felt like forever, but I knew it would be worth the wait. To my surprise, after going through a car wash, the bumper looked worse when I then when I dropped it off to be repaired. I actually thought to myself that they must have gotten it from pick and pull. I contacted Kyle, who said he would take a look at it. I took my car back in and he stated that I had must have had a defective bumper and that he would order a new one for replacement. I felt confident that he would take care of this for me. I was so fooled. It has been almost a year now, getting the same old story, "I'll check into it and call you back tomorrow." Do you know how many times I have heard this song and dance? Now several months later, I have not heard a word back from Kyle. Thanks for the empty promises and the ugly bumper that I have been stuck with.
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September 2022 by Kevin Hudson
I don’t know how they stay in business!? Coach was at shop for over 9months to get slide fixed. They literally F’ed up way more then they fixed!. They had to hire an outside electrician to look at because it was apparently way more then they could figure out. They burned up almost everything electrical. Literally blew the lights out of the socket and all had to be replaced. Finally went to get coach to save what was left. After further inspection they never put any of the wiring harnesses back or even tried. The worst place ever. I wouldn’t trust them with a lawnmower!!! These people should be ashamed at the lack of knowledge and service they provide!!
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July 2022 by Savannah Vesta
Awful customer service. Got several different invoice prices. The broke all kinds of things inside my rv that weren’t part of the repair like the door trim and the facing to one of our slides.Cody said they’d fix it and then he never answered my texts. Don’t take your stuff in unless you want it messed with and back in worse condition
