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June 2024 by Christina Skau (Tina)
Such an amazing crew!!! The pharmacist Chuck and pharmacy techs Sunny, Melissa and Deborah have been such an outstanding help with all of my needs for a long time now! A potentially serious problem occurred with a medication I was prescribed, but thanks to Sunny and Chuck, I did not have to experience the results of that ill prescribed medication.
Thank you guys a million times over and keep up the excellent and valuable service you provide!!
Also thank you to the manager Denise for all her excellent customer care!!!
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June 2024 by Juanita Stageberg
I had a passport picture taken in April thinking it would be quick and convenient. The gentleman taking the picture was so rude and abrupt to both myself and another customer . I
ended up with a terrible photo that I actually threw away. I should have refused to accept it or pay for it in retrospect. It was a terrible customer experience. I was literally speechless during the whole encounter. It was such a tense experience that you could have heard a pin drop at the counter, with the other customer and myself fairly shocked by the demeanor of this staff person. I have been helped by other staff at this store at the front check out in the past with quite reasonable and friendly service ,but this experience was beyond the pale.
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April 2024 by Cyd
Walgreens in Cottonwood AZ has one of the best professional pharmacy staffs we have ever encountered as full time RV'ers traveling around the United States for 4 years. Two staff members took the extra time & effort to get me the eye drops I needed, including contact electronically & then by phone to two previous Walgreen pharmacies. One even called me to inform me of status update as it was taking longer than she had stated. Truly could not have received better service.
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March 2024 by Isnothingsacred L.
Horrible customer service. Save yourself a headache and take your business elsewhere.
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December 2023 by Calvin Montgomery
Slowest most uncaring pharmacy on the planet.
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December 2023 by Sedona CY Concierge
Pharmacy technician wants to argue about how much is taken of a particular script. Dr wrote it as part of treatment plan. Not their place to argue treatment plan.
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November 2023 by Phil Pelc
Would not have shared a review on this Walgreens but they got so many bad reviews I felt that I had to. This was my first time at this Walgreens. I went in to pick up a prescription that I had filled there. Was greeted very warmly by the pharmacy associate. My refill was ready and the whole experience was great! As I walked out the door the associate behind counter said "have a good day sir!" This Walgreens started my day out great! Thank you!
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November 2023 by Michael Lemmer
This place is poorly managed if at all. Tried getting my son’s medicine for 4 hours to end up not getting it.Staff claimed they could take a phone in order from doctors office and find out the employees aren’t allowed to do this.Chuck is the so called manager at this location an has no control of his staff or his own actionsPlan on spending at least an hour on hold waiting to talk to a pharmacistDebra was the pharmacist I talked to she will tell you what you want to hear just to get you off the phoneChoose wisely go somewhere else if possibleHad to rate this one star if it was an option I wouldn’t have given any pathetic where is the ownership
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October 2023 by Jacob Dennis
Went in today to get a prescription for my sick daughter stood there for 30 minutes waiting on the 2 gentleman behind the counter to stop talking about inappropriate things in a workplace, I finally tired of standing in the line patiently walked up to the count and asked if I was going to be helped. The man who “helped” me was extremely rude and his customer service skills lacked severely. I will no longer be getting prescriptions filled at this location as every time we’ve tried we have had a bad experience. Would 10/10 recommend not going to this place if businesses.
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September 2023 by Robert Bare (Bob)
Pharmacy is the worst. Lazy and incompetent. They couldn’t figure out my insurance for a flu shot. I called my insurance and she told me to tell them to direct bill. So they just shrugged their shoulders because they’re either morons and couldn’t figure it out, or just lazy. I’ve never had problems at other pharmacies with the same insurance.
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September 2023 by John Harris
This pharmacy has the worst customer service I've ever experienced. The lack of effort is overwhelming
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August 2023 by Ayden Hart
Just OK. They were out of a lot of merchandise. Not well organized.
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August 2023 by Mariah B.
Worst passport photo service! The staff is rude and unknowledgeable about the photo guidelines.
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July 2023 by Gregory Chambers
This Walgreens has to get the worst Walgreens award for 2022.-2023.. They lie on their website, and they will lie right to your face with a smile. This store seems to have extra rules for why they can not help you more than any other I have been to in my 59 years on this planet. Avoid at all costs. It's not worth it. I'm amazed that somebody hasn't jumped in to save them. It may be too late. Oh yea, what you sell, you should stock or at least have some answers as to when you might have it. ⁴(NEVER..) INSTEAD OF, ITS ON ITS WAY.
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July 2023 by Federico B.
I called Walgreen's and asked about taking Canadian Passport pictures, and they said yes. I downloaded and printed the instruction for the pictures from the Canadian Web Site, the manager did not even wanted to look at them but tock the pictures and send me on my way. They were wrong, good thing we didn't send them to Canada and waited a month or so only to tell us that they are no good. Very expensive hotels here in Sedona. Worse than that the manager send us on our way ans asked us not come back into Walgreen's!!! We got our money back but were left out in the cold! Terrible experience!
