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February 2024 by Sheli Burns
Every time I go in, I'm always welcomed.
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January 2024 by Anita Clark
Zack, the representative at this store, was courteous, patient, and most importantly efficient. I appreciate the cleanliness and professionalism of this UPS store in Cottonwood AZ.
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January 2024 by Terri Merletti
Such a busy lil store but I have always been treated so kind and the staff truly tries to get to everyone as quickly as they can! Great staff!
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January 2024 by Darlene J
The associate who helped me, Zach went above & beyond to make sure I was taken care of regardless of how long it took!
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December 2023 by Jerry Joels
For over 20 years we have availed ourselves of the services of the UPS store in Cottonwood for business and personal reasons. The owner and employees have always been friendly, efficient, and helpful. This store has been essential to us, and we are always grateful for the help we've received.Jerry & Natalie Joels
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December 2023 by Cally Hamman
I love this UPS store. They know their loyal customers by name. They are quick to help, answer questions, and keep you up to date with everything that they offer. The lines are always reasonable and move quickly. We are lucky to have them in our community.
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November 2023 by Lynda McClain
Very helpful with my return
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November 2023 by Malaya ellsmore
A happy local customer!High quality service. Kind and speedy attendants, along with a clean office space. Thank you!
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October 2023 by Kerry Downey
I get so tired of pulling in ar 5:58 and the ups is already closed up. It happens on a daily basis and they stand there and tell you it's past 6:00. Nope...I work for TSA, 7 know the exact time. I have to. Cottonwood ups workers can't wait to get outta work.
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September 2023 by Dwight DePalmer
Extremely rude service. No refund? After berating me for not ‘double boxing’ the Amazon return item which is in its original OEM box, they charged me $1 for 3 inches of additional tape and insisted that Amazon may not give me a refund, as they handed me the receipt.
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September 2023 by 836 EM
The tall native guy that works here is a joke!!! Always giving people a hard time especially the elderly… dude simmer down print the label and ship this box… goofball
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July 2023 by Rich P.
Paid $129.00 for 3 day service. Package took 8 days to deliver. Missed the deadline. Will not use again.
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June 2023 by erica paul
Always friendly. They have only one parking spot in front of the store (I guess the rest belong to the check cashing one) so it sucks when it's raining to have to run across the street with all my packages but luckily it doesn't happen a lot here haha. they don't have packages picked up on the weekends so I usually go to post office every saturday since I can't ship ups that day. From Friday when he driver picks up (around 3pm ?) till Monday at around the same time, no pick up. Yikes. Also I don't know why reviewers are complaining that they were charged for tape.. why should they have to pay for our tape? Craziness.
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May 2023 by coolguy 46
My last three visits to their store have been unpleasant. Their rates are high, and their customer service is very abrupt and unhelpful. Especially the dark haired woman. I will use other parcel services fro now on.
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April 2023 by Christine M.
Have been coming to this UPS store for a year since relocating from Tempe. Unfortunately as a small business owner living in a small area there are not many options. I don't like writing reviews like this as I know how they can impact small business owners. The staff (with the exception of the dark haired woman) are not friendly. I leave feeling unwelcome in the store and that they could care less about how customers feel. This is not isolated as I've seen them consistently treat other customers the same way. They seem to be put out by customers making Amazon returns. I get it, but when returning your either paying a $1 for them to tape your single box or you'll be buying tape to do it yourself. All with a received eye roll. After todays trip, I will be going out of my way to go to the UPS store in Sedona. Hope the business owner is paying attention.
