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March 2024 by Nicole Zwart
This was our first year doing taxes for our business AND the first time we've ever used a human rather than TurboTax. Honestly, I was nervous & had NO idea what I was doing. Andrea was DELIGHTFUL. So incredibly patient and talked/walked us through everything. She recommended some programs and habits for our new business and reassured us it will get easier and easier and better and better. I would 100% recommend them to anyone and everyone who needs tax assistance. This was the best possible first experience!
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March 2023 by Nichol Esquivel
Very helpful and kind. I dropped all my paperwork off and they handled the rest.
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March 2023 by William James
Couldn't have hoped for better!
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February 2023 by Brenda Lange
I have used this company since 2014 when we moved here to AZ. I also worded for them one year. They are very good and fast with the returns. Thank you JH for being there for us.
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August 2022 by Konstantinos Kaliakmanis III
Very nice people, Andrea was amazing and everybody working there is super nice as well.
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January 2022 by GreekC4
Very nice people, Andrea was amazing and everybody working there is super nice as well.
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November 2021 by Alyssa Bourque
Unfortunately I was greeted by a non-professional woman sitting at the front desk with a very sour attitude. Her demeanor towards me was that my needs were an inconvenience for her. On top of the lack of her customer service, I found out through my own research that my bank account information was submitted incorrectly by Jackson Hewitt, on my tax returns for 2020. This has opened up a whole world of problems for me and receiving my returns, stimulus, etc. which will not be mailed to me until May 2021. I'm fighting my own battle with this issue and will not return to Jackson Hewitt.
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May 2021 by Teresa D.
Used this service for the first time since we had a more complicated tax return. They charged us $120 for an erroneous return. According to the return we owed the IRS over $3500, which we paid. The IRS returned almost all of our money. We had over paid, thanks to Jackson Hewitt by over $2600. Will NEVER use them again.
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April 2021 by Alyssa Dibrom
Unfortunately I was greeted by a non-professional woman sitting at the front desk with a very sour attitude. Her demeanor towards me was that my needs were an inconvenience for her. On top of the lack of her customer service, I found out through my own research that my bank account information was submitted incorrectly by Jackson Hewitt, on my tax returns for 2020. This has opened up a whole world of problems for me and receiving my returns, stimulus, etc. which will not be mailed to me until May 2021. I'm fighting my own battle with this issue and will not return to Jackson Hewitt.
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March 2021 by Derek Wlodarski
This year you have to drop off your taxes and communicate by phone with any question. Reasonably priced and electronic filing. Took a week.
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March 2021 by Denny O
First time using Jackson Hewitt Tax Service and was surprised that they have no formal customer check in process (e.g. client intake sheet or receipt process) for taking in tax return documents. Just writing a cell phone number on the folder. Was told that it would take a week and that became a week and half+.Calling Jackson Hewitt Crop. revealed there are no minimum standards for their franchises, in short a free for all. Also they do not do customer meetings this year due to Covid but ironically front desk and rest of staff were observed not wearing masks. In short do not know what all the high reviews were about...this place is IMO a poorly managed tax prep mill.Update: 3/1/21: In response to Hewitt Jackson's corp. response...I did talk to two corp. reps. It was clear there were no corp. standards for their franchises. Want to do better, make minimum standards and an accountability system. I wasted over a week and had angst over the seat of pants management of this office.
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March 2020 by Isabel Sanchez
Very helpful and caring if all questions and needs of not only me but others as well
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March 2020 by Susan Porter
I am very pleased with the assistance that I received from Ana at the Jackson Hewitt kiosk in Walmart. She is very knowledgeable and helpful.
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February 2020 by Brittany Marie
Ana has done our taxes 2 years in a row! Never again will I go anywhere else or file myself! She is so kind and friendly! Very personable & does an amazing job! Both years we got more than I expect us to get back & all though paying someone was new to me I'd do it again every year! She takes her time to make sure you get the most but is still quick & efficient! I HIGHLY recommend Ana that works for jackson Hewitt!
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February 2020 by Brittany Marie
Ana has done our taxes 2 years in a row! Never again will I go anywhere else or file myself! She is so kind and friendly! Very personable & does an amazing job! Both years we got more than I expect us to get back & all though paying someone was new to me I'd do it again every year! She takes her time to make sure you get the most but is still quick & efficient! I HIGHLY recommend Ana that works for jackson Hewitt