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March 2024 by Chili D.
Made an appt for an oil chg by phone. The phone call with the employee was kindly and professional. When I arrived for the appt I ran into a 60 some year old Hispanic male that was highly agitated, rude & condescending. When I said I came in on the ad for the synthetic oil change he immediately began to double the price. When I showed him his ad he started in with the attitude stated above. I was going to let it go even though I normally won't let another man speak down to me like that. He started telling me to rush it, saying come on your waisting my time like hes doing me a huge favor. At that point I asked for my keys, then again & he finally gave me my keys and I said I won't do business with a place that would employ you. He said good......and that's it. This guy acts as though he's doing people a big favor and treats them like they are there to cause him grief. I think he needed a drink, nobody walks around like that much less in a place of business.
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February 2024 by Sally W.
If I could give zero stars I would... the manager Floyd Lucero is extremely rude. I went in for an alignment the rotated my tires after being told that I did not want them rotated.. because of this when I went on a trip the tires completely wore to a dangerous condition. I went to talk to the manager about their mistake not upset when I went in and understanding things happen just trying to get to the problem. he was completely rude talked to me like I was stupid and had no accountability for his actions. He did not try to make it right at any point he called me a liar. A 300 mile trip would not completely wear my tires out. I would skip this business if you look for accountability and trust. The Sedona location is way more accountable.
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February 2024 by Hector Orosa
Great customer service and fast turnaround.
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January 2024 by Nick Myers
Quick leaking valve stem repair. In nad out in 30 mins. All the people I dealt with were awesome!
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January 2024 by Jordan Newton
Best place get tires & oil & brakes done! We get all our work trailer & trucks & family cars.Chris & Floyd are always great! We would not use anyone else! Go to Big O For your next tire purchases!
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January 2024 by J Kivisto
Always quick, friendly, and reasonably priced!
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January 2024 by Elizabeth Richards
Was able to get in quickly on a weekend for a tire rotation.
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January 2024 by brenda gunn
Best place customer service is outstanding I believe it's better then 5 stars
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January 2024 by Nunya Biznis
I just wanted to thank Chris and his crew for fixing my car after I was able to come up with the money for the first to repair my car which GEICO failed to do so because that suck. Chris gave me a huge break on the cost which keeps my current no income disability issue. Anyways I will be back for whatever next service my vehicles need due to my first positive experience with this shop in cottonwood. thanks guys and have a great new year! Go Vikings!
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December 2023 by Cory Bullock
Buyer beware!I brought my car to their store and waited for them to install a tire. After waiting almost an hour, I checked in at the front desk. The guy went outside, returned, and said my car was finished. They never told me it was done and let me sit there. I was told they would beat the competitor's pricing, but after the installation, I was told they would not match the price. He was unbelievably rude and just kept repeating, "No, I'm not doing that," Instead, he told me he could take the tire off if I didn't like it. I purchased four tires for my other car last February with the road hazard warranty on them all. I took it in 3 days ago due to a slow leak, and they said it was unrepairable and they needed to order a tire. Today, I asked if the replacement tire was in and was told yes ( no one called to let me know it came in either), so I made an appointment to have it installed at 1 pm. I dropped it off and asked if they could call or text when it was done. I went for a walk and came back a half hour later. They told me they had not started because his guys were at lunch. ( yep, they made an appointment at 1 pm and sent his guys to lunch at that time) I went for another walk and returned 30 minutes later to see if it was finished. It was (No call or text). They charged me for the disposal of the old tire, the mounting cost of the new tire, and a new warranty cert.—$ 64.26. There is no cost for this service at Discount Tire with their road hazard warranty. Rude, dishonest service, overpriced and misleading road hazard warranty, and they will make you wait, and wait, and wait because of their poorly managed store. It's the worst tire place in the area! Buyer beware!
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October 2023 by Phil Florian
Buyer BewareI was in a bind and needed a tire due to a mishap. They had a tire and hurried to get there before they closed. Bought the tire and come to find out it's not a brand big o stocks. Was charged $275 for a tire that can be sourced for $188
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October 2023 by Zachary Y.
They stripped one of my front lug bolts and I didn't find out until I go to change my front brakes. Been driving around on no front brakes for weeks trying to get different parts to fix this issue. The bolts are so tightly screwed in that it broke my Stanley ratchet trying to get it out. DO NOT GO HERE IF YOU LIKE YOUR VEHICLES TO NOT BREAK.
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October 2023 by Ronald Miller
For a break pad and rotor replacement they attempted to charge me $895. I drive a 2018 chevy cruze ls, the breaks and rotors are less then $200. They tried to charge me $695 in labor that is theft. Then when I received car the breaks went straight to the floor. So they did not pump the breaks when bringing me my car. This could have very easily lead to an accident. When I asked them about it they were very rude telling me to just pump your breaks. This is something that should have been done before leaving the garage. Very expensive and very rude.
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September 2023 by Michael Boggs
Excellent customer service, and quality repairs. My first visit, and of course, it had to be an emergency. I called Chris, letting him know that my car was barely in condition to drive, and I had to be at a medical appointment, over 60 miles away, most of it being freeway under construction. Chris managed to squeeze me in, and the tech got the job done in record time. I strongly recommend!
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September 2023 by Steve Trenasty
Came in at 10 minutes till closing and the mechanic replaced my leaking valve stem. Thanks for the great service Big O!
