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September 2024 by David Damron
Not only did their chemicals damage my car but now they won't cancel my subscription, either.
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August 2024 by tami willis
I’ve had the membership for over a year and there’s always something not working properly and lack of accessories. Canceling my membership
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August 2024 by Nancy Sines
Great service.
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August 2024 by Joshua Woolbright
Came in about a week ago with a muddied up Jeep. The owner/manager happened to be near the entrance and pointed it out to the crew. The guys made sure to spend some extra time power washing, and they did a great job. Wasn't a drop of mud on my paint when I left. Much appreciated
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July 2024 by Glenn Gorke
Just started there. So far so good. Much better than the car wash I left.
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June 2024 by MJ W
Joe (owner), please call me regarding a double billing issue. My husband's card and my card were charged for the same license plate number. I have left several messages with no response.
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June 2024 by Jake
I don’t know what purpose the employees at this location even serve. There are never any towels available in the buckets and half of the equipment doesn’t work properly. I don’t know if they just hang out in the office the whole time but even if they are making minimum wage, they are overpaid. This might be the first car wash to ever go out of business.
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January 2024 by Michael Pratto
Do not like that on numerous occasions they were closed before 8pm like stated... I work late and sometimes don't get there until 630-7 pm and to find them closed does not make me happy . Latest was just last week . Closed 6:30!!??..Even told the owner (Joseph) about this and sure enough, it happened just a couple days later . Closed before 8....Closed my account and taking my 4 cars to get washed down the street(Riggs and AZ)..Always open till 8!!See the picture I took with it closed at only 6:30 just the other day again...bad business
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November 2023 by Renee K.
Do not buy a membership to this car wash! Poor business practices and a total scam! They charged me double several months in a row and would not refund, even though it was their error. I also left seven messages with no return call. Once I finally spoke to someone, they said it was against their policy to offer any refunds even though they were doubly charging me. if you are a current member, make sure you check your credit card statements carefully!
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November 2023 by Doug S.
This business is a bunch of trained scammers! I'm from out of state and went to take a friend's car for basic wash. As I pulled up to kiosk a Vivacity rep took my credit card from my hand and swiped the card and told me there is a $10 unlimited wash promo for the month. I told him I out of town and just want a basic wash. After asking him multiple times about the transaction, and he turn his back and mumble back so i couldn't understand him. I became angry and asked if it was a subscription, that he just charged me for. He finally acknowledged it was. He said he will go in the office to cancel but if he can't I'll have to call them to cancel it. The rep disappeared and didn't return. I tried calling 3x with no answer. As expected, my card was charged $29 a month later. This time I was able to get through and VivaCity said it's their policy that they don't credit accounts. Even after I told him i didn't make the transaction your rep did. Needless to say, I filed a claim with BBB and disputed the charge with my credit card company. Only an amount of time before credit card companies drop them.
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November 2023 by OutOf S.
Warning!!!! I subscribed to the monthly wash program. What happened is another license plate number showed up on my account and I was charged. I did not catch right away because it is from them with the correct amount, but it was on a different day of the month. So, it was hard to catch until I just filtered on them. I called them and they told me to come in and they would refund the amount. When I showed them my statement, they told me they would do nothing, it was my fault. Anyway, notified the credit card company to start a fraud investigation. So, the lesion for today is pay as you go and avoid places like this.
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November 2023 by Ashley Subiran
I wish I lived closer, as I would totally frequent this car wash based on our wonderful experience at the Haunted Car Wash!! It was such a fabulous experience! The staff knew the perfect mix between being terrifying and befriending my boys. It is a great deal considering you get a car wash AND the staff weaves in and out of the wait line to spook you well before the actual car wash. The decor was a great touch too. Thank you for putting on such a wonderful event, and for the car wash too!
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November 2023 by Lesly Molina
For the haunted car wash says no lines no waits lol ? yeah right longest line ever 20 dollars for admission is 20 dollars waist of gas
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November 2023 by Daniel Aguilar
Best car wash in the valley.
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November 2023 by Arezoo S
Halloween carwash was so fun!!!!!