-
July 2024 by Matthew Tauaese (Mattytau10)
Charging $3 just to email a document for printing is wild! Never expected such a high fee for a simple task. Disappointed.
-
June 2024 by Samuel Reddy
The notary in this location is not performing her service according to Arizona law. It is now up to the Secretary of State's office to decide. They treat their customers like sheep and get upset when the customer asks questions. As clear from the response, the business owner does not understand the notary manual. Language comprehension implies that my signature and her seal must be in English, not the signed document. A notary has no business reading the customers' documents. A notary witnesses and certifies the signature, not the document. This is what the Secretary of State's Office Notary Division told your notary. The same manual, pg 16, states, "A notary public cannot refuse notarization of a document." And a notary is supposed to perform her duties according to Arizona law, not according to her manager's directions. I have a snapshot of the response to update my complaint, which will help him comprehend the manual.
-
May 2024 by Ashley Machado
Just stood in a 10 minute line because the person working there decided it was more important to call someone and walk to the back than help the 5 people lined up. Faith needs to desperately work on her customer service skills.
-
March 2024 by Stacey Johnston
Would not recommend for passport photos. I am not using the photo, and they refused a refund, saying, "It is not our policy to ask for customers to approve the photo." Will not be back to this store.
-
March 2024 by Michael Neuman
Best Ups Store hands down! Amazing service, friendly people, and great prices. Since the new owner this place has taken a great turn and every experience is as good as the last.
-
February 2024 by Hooman Monajemi
Opting for an alternative store due to the presence of impolite staff who rush and mishandle packages. Worst ups store.
-
February 2024 by Joshua Whitmore
Excellent UPS store! I needed some documents faxed and notarized or witnessed and they had no one to notarize and would not sign as a witness, even though I have an account with them.So I went to this store near Bashas. I can tell this store is a more organized and have more options. Their mailbox yearly rates are lower. When my box needs to renewed I might just switch to this location.
-
February 2024 by karthik rajkumar
I don’t see any signage lights for this location is a suprise for first timers . Amazon returns are taken here, but every-time I get new set of rules to be followed on packaging is one more suprise element for me .
-
February 2024 by Adam Elparque
Been using this store since it was built. I have a mailbox here. Since new management took over a few years back I've had to deal with numerous mistakes. Misplaced packages and the last incident was mislabeled mail that I dropped off to be shipped. I usually send out through USPS. I had the address on my package to be sent out and the employee somehow messed up the address horribly. My mistake was not catching it after I saw what looked like the employee copy it from what I had written down. Of course the blame was placed on me for not catching the mistake. Just be careful, especially if you mail items out as a business. You have to double check everything they do. They had a chance to make it right but refused, because I should have caught the employees mistake. I've been just dealing with these mistakes and hoping it would get better for too long with no relief.
-
February 2024 by m sterling
Efficient, friendly & helpful
-
December 2023 by Cheryl Lake
Always good, employees are great. The only reason I don't like coming here is because the other customers there are usually really rude, especially to the employees. Every time.
-
December 2023 by Kolby Granville
Had an item from Amazon but I took to the UPS store to ship back. Amazon assured me it was for free. The UPS store charged me anyway. Amazon then reimbursed me explaining that the UPS store shouldn't have charged me. I honestly don't think I've ever had a good experience with a UPS store.
-
December 2023 by Jeana Nelson
Returns for Amazon they are not helpful and it's not convenient for customers. Dropping off at Kohl's was much easier.
-
August 2023 by Delbert Gun
I have been utilizing this UPS store for many years. I choose to do business here because of the fast, accurate, friendly customer service they consistently provide. The owners are amazing people and they hire quality people that also care about customer service and politeness. The store is always clean.
Thank you for another positive experience.
-
August 2023 by Annalisa Masunas
Edit - Thank you for the follow up, I appreciate it. I will look forward to the processing of the refund, and I removed the original complaint.
